FAQ for MSc students

FAQ for MSc students

For General Questions and information for the entire university community, please refer to https://www.eur.nl/corona

Students can contact the Service Desk for advice via: T : (010) 408 88 80 or contact form

  • Are onboarding activities taking place online or are you planning some on-campus activity?
    There are two introduction events: a general master kick-off for students in all one-year master programmes, hosted by MSc Programme Management, and programme-specific kick-offs, organized by your academic directors. It is advisable to attend both events.

    The general master kick-off will take place fully online this year, on 26 August 2020. For programme-specific kick-off information you can check this page.


    How are the onboarding activities structured?
    There are two introduction events:

    1) a general master kick-off for all one-year master programmes and
    2) programme-specific kick-offs.

    On 26 August, MSc Programme Management will host a general kick-off to welcome all master students to RSM. During this session, we will introduce new master students to RSM and will organize a virtual fair where students will have the chance to meet our International Office, Career Centre and student associations, among other groups.

    Additionally, we will also give the students the chance to virtually meet each other. The general kick-off will take place fully online.

    Besides the general kick-off, each master programme has organized a programme-specific kick-off to welcome their students. You can find the information on this page.


    Is attendance to the kick-off mandatory?
    Participation in the general master kick-off is recommended, especially if you are new to RSM. However, it is not mandatory.

    In the case of your programme-specific kick-off, some programmes make the programme kick-off mandatory for their students by awarding credits to the event. You can check whether this is the case for your programme on this page.


    If there are on-campus kick-off activities, will they be safe to attend?
    Should any activities during the planned kick-offs take place in person (whether on campus or at another location), the appropriate measures will be taken to ensure safe participation for all attendees.

  • What does ‘online’ education mean?
    Online education involves different elements such as live online lectures via Zoom or live streaming, pre-recorded videos and online discussions in forums and quizzes, among other activities.

    Each course’s instructor will decide which combination of the above-mentioned elements or other alternatives is best in order to deliver course content in the most efficient, engaging, and accessible way for students.

    Students will be informed about the course delivery via the course’s Canvas page.


    Will students – who are able to travel to Rotterdam – have the choice of attending lectures/workshops on campus/physically?
    RSM has committed to offer all compulsory educational activities in the fall semester 2020-2021 in the form of distance learning. This includes classes (e.g., via webcast and/or video recordings), group work (e.g., the opportunity to meet with fellow students via Zoom or MS Teams), as well as assessments and exams (e.g., take-home assessments and/or online exams). We consider it important to make it possible for students from all over the world to follow our educational offerings, even if international travel from certain countries is not yet possible in the fall.

    RSM in coordination with Erasmus University is currently assessing the options for offering limited hybrid education while ensuring that the required distance and safety measures are taken. That means that, if possible, some students may be able to attend some classes on campus, while those classes, if containing necessary elements for completing the master programme, will also be available online for students who are not able to participate physically.


    If lectures are held on campus, will those lectures be recorded for people to watch online?
    In case it is possible to hold classes on campus, when they contain information required for the completion of your studies, they will be made available either via live streaming or recorded so that you are also available to watch at a later moment online.

    Access to (online) classes will be equal to all students, no matter if you are located in Rotterdam or elsewhere.


    Will guest lectures still take place?
    To the extent that guest lectures were already planned as part of a given course’s programme and to the extent that those guest speakers remain available, guest lectures will still take place.

    Our experience with online education during the spring semester of the academic year 2019-2020 has shown us that guest lectures can still take place in a very successful manner in an online setting.


    Will tutorials be available on campus given that classes are smaller?
    Tutorials taking place on campus will depend on each programme and the limitations in place regarding social distancing.


    Will in-class participation be assessed? Will there be attendance rules for online classes?
    As is the case for face-to-face education, each instructor will define which classes or components of the course require mandatory attendance, and whether attendance will be included in the assessment of the course.

    You can consult with the instructor for the specifics of the course.


    For those students located in a different (far away) time zone, how will the schedule be for online classes?
    The course schedule will be the same for all the students participating in the course.

    RSM is aware of the large international population among their students and so are instructors. Within the current limitations that the university is facing, we will work to schedule the classes to accommodate different time zones as much as possible.

    In case you have any issues once the course has started, please address those to the course instructor.


    Will the structure for the master change for Block 1 and 2, given the online setting?
    No, the structure for block 1 and block 2 remains the same. You can find an overview of the Academic Calendar 2020-2021 here.


    Will the quality of education remain the same even with the shift online?
    Yes, all students enrolled at RSM have the guarantee that they can obtain all credits in the first two blocks of the 2020-2021 academic year (September – end of December 2020) remotely, with the same quality of education as we normally offer. Ultimately, the quality of education also depends largely on an individual student’s engagement and making the best use of the university’s offerings and resources, whatever they may be. We encourage students always – and in particular in the coming semester – to take a proactive approach in engaging with their instructors, classmates, educational material, and everything related to their programme.


    When will course schedules be available?
    There are several factors affecting the scheduling process: required distance of 1.5 meters to guarantee safe teaching, availability of rooms, other restrictions, that make scheduling a complex process in corona times. We also need to guarantee that all students following our master programmes have the option to follow all mandatory elements of the programme, wherever they will be located. Given the current uncertainties and limitations, the final schedules will only be available at the end of August.

  • Will it be possible to complete exams remotely?
    Yes, students will be able to complete exams remotely. Instructors may have adjusted the assessment methods for a given course and may offer alternative evaluation options to written exams, such as oral exams or final written assignments, or work with proctored exams. Details about the chosen examination method are incorporated in the course’s Manual, available via the course Canvas page.

    Specific exam dates for the academic year 2020-2021 will be published before the start of the fall semester, although the exam period is already available in the Academic Calendar 2020-2021.


    If the Dutch government allows universities to reopen and exams can be conducted in the exam hall, does RSM plan to also offer the opportunity to take exams on campus?
    The exam hall (“M-Hall”) has a limited capacity, and therefore the option to offer on-campus exams is limited to students with special circumstances, that need to be discussed with the Student Advisors.

    If there are specific circumstances for which you cannot complete a proctored exam from home, it is possible to request taking the exam from campus. You may make your request via OSIRIS CASES. To do this, login via OSIRIS Student and click on “Cases”. A new window will open, here you can click on “Start case”. You can start the CASE “Request an exam seat in the M-hall (Woudestein)”. By filling in this form you can request a seat in the M-hall for a specific moment. This only applies to online proctored exams.


    How will the assessment look in an online setting?
    RSM uses a variety of online assessment tools. Each platform works in a different way. Students will be informed beforehand where and how the (final) assessment will take place and any additional information they need to know for each platform.


    In all circumstances, a course’s established learning goals must still be assessed and at least 60% of the assessment must be individually tested. Any changes made in the assessment are incorporated in the course’s manual, available via the course Canvas page.


    Does EUR use online proctoring?
    Yes, more information about online proctoring at EUR/RSM can be found here.


    Will there be more non-exam assessment methods used in online learning?
    This can be different per course. Instructors can adjust the assessment methods and offer alternative evaluation options to the written exams, such as oral exams or final written assignments. These changes are incorporated in the Course Manual of the course, available via the course Canvas page.

  • Are there any social online tools to meet fellow students in the master programmes?
    Yes. STAR (the Study Association of RSM) is currently coordinating Facebook and WhatsApp groups per programme for the incoming master students.

    Information on accessing those groups will be provided to those students by our Admissions and Recruitment team.


    I am an international student: should I come to Rotterdam if I can? How can I get to know my fellow students?
    Studying is not only about taking classes, and Rotterdam as a city has a lot to offer. While all essential elements of courses will be available online, we still encourage you to come to Rotterdam and to campus, if there are no travel restrictions to the Netherlands and if your personal situation permits this. In the meantime, many of the facilities on campus have reopened, so we encourage you to make use of these – but keep in mind social distancing rules. Attending educational activities on campus, if and when offered, will, however, not be compulsory, so that students who cannot physically attend may still complete all coursework on time and from wherever they are. For details about any educational on-campus activities in your courses, please check the Canvas sections of your courses.

    Access to (online) classes will be equal for those of you coming to Rotterdam and those of you who are not coming to Rotterdam. We guarantee that online delivery will meet the same standards as our face-to-face teaching. This also implies that the degree you are granted from RSM will have the same value as the degrees conferred in all other academic years.

    Nothing beats real-life experience and engagement. But we have seen that our students manage very well cooperating in online working groups as well as in class and that they are able to deliver excellent quality work.

    Being in Rotterdam will also allow for the possibilities of being able to meet and interact with your fellow students face-to-face, once that’s determined to be possible on campus.


    What possibilities will there be to get to know my fellow students if I choose not to come to Rotterdam?
    Getting to know your fellow students if you are not in Rotterdam may prove somewhat more challenging than if you were here. However, you will have the opportunity to interact with fellow students in online lessons for your courses, smaller working groups and team assignments, and through more informal, social events taking place virtually, such as your programme’s kick-off event, or through your STAR master study club. You are always encouraged – especially in this time of physical distancing – to reach out to your fellow students as much as you can to engage with each other virtually, even if you can’t be here in Rotterdam.


    How will group assignments be arranged, given that students do not know each other yet?
    How groups are organized will depend on the course: some courses’ groups will be organized by course instructors/coordinators or by students themselves via organized registrations. You’ll want to check the given course’s manual for eventual further information, or directly with the course instructor/coordinator. Ask for guidance by your instructor/course coordinator for creating groups, if you don’t yet know your fellow students.


    Can students choose their own group assignments or are students assigned to a group?
    Whether groups are organized by course instructors/coordinators or by students themselves will depend on the course. You’ll want to check the given course’s manual for eventual further information, or directly with the course instructor/coordinator.


    Will it be possible for groups to get together face-to-face on campus?
    It will likely be possible at some point during the semester for groups to get together face-to-face on campus, however where and how exactly you’ll be able to work together will depend on available places on campus as well as hygiene and safety guidelines in effect on campus at a given moment.


    Will it be possible to have mixed groups consisting of people who are located in Rotterdam and people who are no located in Rotterdam?
    All RSM master students are guaranteed the possibility of completing all required course work online in the Fall 2020 through December, and this guarantee includes any eventual group work. It will therefore at times be necessary to facilitate group work among teams who are not located in the same place, whether in Rotterdam or anywhere else in the world. Team members will need to exercise a good deal of planning, effective time management, and communication in order to work together successfully across distance and potentially even different time zones.


    Does RSM have study associations who are active and organize (online and/or offline) events?
    Yes, RSM’s study association STAR actively organizes several events throughout the year. Additionally, each master programme Study Club organizes events addressed specifically for the students of the programme.

    You can read more about STAR and its mission on its website.

  • Will online education continue after January 2021? Will it be possible to pursue my entire programme online?
    While we hope to be able to resume regular on-campus education as per January 2021, this possibility will largely depend on the further development of the pandemic and governmental regulations. If we can host activities regularly on campus again, we do expect students to be in Rotterdam, as most classes, assessments, events, and other activities will require their physical presence again.

    Regardless of whether and when travel and distancing restrictions remain in place or will be lifted, we will do everything within our power to ensure that all admitted students will have the opportunity to continue their education and get the chance to graduate from their respective programme without delay.


    Will electives be available online in 2021, regardless of whether the campus opens as ‘normal’ by that time?
    If regular on-campus education is resumed by February 2021, the master electives and other courses scheduled in 2021, as well as examinations, will be offered primarily on campus. Therefore, there is no guarantee that you will be able to follow an elective online, but instead, you will be expected to be physically present for most activities.


    Will there be a physical graduation ceremony in 2021?
    We hope to be able to resume events in the degree to which government regulations allow for it. In case it will be possible to host events within the requirements of the graduation ceremony, we expect that the graduation ceremony will take place.

  • 1. Housing

    Student housing in the Netherlands is not arranged for you by the university; it is your own responsibility. You can find information about housing options on this website. There is also a specific webpage containing FAQ’s about Housing and COVID-19. If you plan to come to Rotterdam in January 2021, we recommend that you start searching as soon as possible, as it may be a busy period with high demand for housing.

    If you are having any difficulties with finding a place to stay, you are advised to send an email to housing@eur.nl or studenthousing@eur.nl.


    2. Facilities/Resources

    You can find EUR’s FAQ regarding facilities here. This page is reviewed and updated regularly. (last update for below points: 14 July 2020)

    • Will the study spaces in the library be open/available?
      Most of the buildings for students and employees have been opened already, under certain conditions. This includes 300 study spaces in the University Library. An additional 150 study spaces are available in the Polak Building. You need to reserve your study place. This way, you can alternate between working/studying at home and working/studying on-campus (to a limited extent).

      The restrictions regarding the coronavirus, such as keeping a distance of 1.5 metres, will also be maintained in study space areas (see here for details).
    • What on-campus facilities will be open/available?
      Since 15 June, parts of the campus such as the University Library and other study places have been accessible for employees and students, under strict conditions. This includes some campus restaurants. This way, working and meeting on-campus is possible, to a limited extent. You can consult here the full list of facilities open and their opening times.
    • How will databases be available remotely?
      As explained on the University’s Library webpage, most of our databases are accessible remotely. Some databases, like Bloomberg or Eikon are currently only accessible via the terminals on campus. We are currently assessing the options to make the terminals available for remote access.
    • What guidelines will be in place on campus to maintain safety and hygiene?
      There are quite a few measures on campus: extra cleaning is in place for the facilities and hygiene pillars have been placed on several locations on campus, as a pilot. Please refer to the FAQ session: ‘Questions about the campus’ for details.
    • Will professors have online or offline office hours?
      There is no specific policy regarding professors’ office hours. Kindly check with the professor(s) for specific details.
    • How can I contact Programme Management?
      Programme Management team is currently working remotely, and therefore they are not available in the office nor can they be reached by phone.

      They are available via the specific email addresses in the list below and strive to provide an answer withing two working days:
      • IM/CEMS: CEMS@rsm.nl
      • MScBA Master in Management: mim@rsm.nl
      • MScBA Master in Business Analytics and Management: bam@rsm.nl
      • MSc Finance and Investments: msc.fi@rsm.nl
      • All other one-year master programmes: msc@rsm.nl


    More information available in the FAQ for Erasmus University Rotterdam.