Inaugural address about consumer diversity by Stefano Puntoni

Stefano Puntoni, professor of marketing at Rotterdam School of Management, Erasmus University (RSM) will deliver his inaugural address Embracing Diversity on 13 March 2015. During his address, Professor Puntoni will call on companies to embrace and celebrate consumer diversity – for their own benefit and for the benefit of all consumers.

Inaugural address about consumer diversity by Stefano PuntoniProfessor Stefano Puntoni will argue that societies are vastly more diverse today than they used to be. This is why it is key for many industries to develop theories and approaches that recognise and capitalise on this greater consumer diversity.

In business schools, diversity generally tends to be discussed only in relation to human resource management. But according to Puntoni, understanding the consequences of diversity is also important for marketing researchers. More generally, if pluralistic societies like ours wish to remain harmonious and prosperous, all groups within them must feel that they have something at stake. Marketplace inclusiveness is an important condition for that to happen.

Globalisation in marketing

Puntoni will also argue that a diversity perspective is helpful in making sense of social phenomena. He will do so by explaining the tensions associated with globalisation in terms of diversity. Puntoni will also review different approaches to conducting research on diversity, providing examples from his own work and highlighting areas for future research. He will conclude with observations about the implications of increasing globalisation and diversity for brand strategy and management practice more generally.

The inaugural address will take place on Friday, 13 March 2015 and is open to the public. The ceremony will start at 16:00 in the Senaatszaal of the Erasmus Building on Woudestein campus, Burgemeester Oudlaan 50 in Rotterdam. The reception will take place at 16:45 in the same building.

Stefano Puntoni was appointed Professor of Marketing, focusing on globalisation in marketing and consumer behaviour, at RSM on 1 September 2014. Globalisation refers to the increasing interconnection of economic, social, and technological processes across countries and regions. In his research, Puntoni addresses issues related to globalisation to find out how this influences brand management, communication, marketing strategy and consumer behaviour.

Watch Stefano Puntoni share his views on marketing on RSM Discovery.


Rotterdam School of Management, Erasmus University (RSM) is ranked among Europe’s top tier business schools for education and among the top three for research. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who carry their innovative mindset into a sustainable future thanks to a first-class range of bachelor, master, MBA, PhD and executive programmes. RSM also has offices in the Amsterdam Zuidas business district and in Taipei, Taiwan.

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