• Position

    CRM Application Manager

  • Visible since

    Thursday, 8 September 2022

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CRM Application Manager

Job description

RSM Digitalisation and Information Services (RDIS) at Rotterdam School of Management BV, Erasmus University (RSM) is the primary IT (Information Technology) and innovation partner within the privately funded, post-experience part of RSM. Our team of CRM application managers and IT business consultants work closely together with IT specialists to accelerate the primary process of the organisation (education) and its many supporting functions (marketing, sales, HR, finance). We articulate and channel the demand for IT resources to our various IT suppliers and facilitate and guide innovation projects.

Are you looking for a job that combines a variety of roles, and do you enjoy the dynamics of moving between application support and development and being hands on when the situation requires it? Then this is the job for you!  

Your main tasks

  • Work with CRM application managers, IT business consultants and business to develop and improve functions and maintain business applications: amongst others Microsoft Dynamics CRM 365 and Power Automate.
  • Collaborate with (power) users, IT Front Office and Back Office to handle more complex service requests, incidents and problems with respect to above-mentioned business software.
  • Collaborate with IT business consultants and business to discover process improvement opportunities and contribute to the creation of change requests for the above-mentioned business applications/platforms.
  • Contribute to the successful implementation of applicative functions in a facilitating role.


Required qualifications

To be successful on this position, you will need to have:

  • a relevant qualification of at least at bachelor level (Dutch HBO diploma) in business informatics, information management or similar
  • 2+ years of experience in Configuration and Customization of Dynamics 365 CE (Workflows, Plugins, Logic Apps) and Web API.
  • Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service
  • Understanding of common Industry standard business practices supported by Dynamics 365 CE
  • focus on business value, customer experience and process optimisation
  • excellent communication and consulting skills
  • excellent command of the Dutch and English language (CEFR C1)
  • live in the Netherlands within a range of about 50 kilometres from Erasmus University Rotterdam

Preferably you also have

  • experience with Click Dimensions, MS Power BI, Azure Data factory, Azure SQL server, JavaScript and HTML
  • experience with agile methodologies (such as Scrum, Kanban)

In addition to this professional knowledge, we are looking for a meticulous, customer-friendly colleague with excellent analytical skills. You can work independently, and you are a team player. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You can take initiative, make contact with others easily, and possess the necessary social assertiveness.


What we have to offer

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development.

The salary range for this specific position is between € 3.000 – € 4.500 (scale 13) on a full-time basis. This will be decided based on your education and working experience. Part of the remuneration package is an end-of-year target bonus. RSM BV also has excellent secondary benefits and 25 vacation days plus 12 ADV days.We support hybrid working.

How to apply?

Please send your CV and cover letter (in English) to Rotterdam School of Management BV, via the application button below. 


For questions about the position, please contact Albert de Bree IT Director, Rotterdam School of Management BV, Erasmus University via abree@rsm.nl.


Rotterdam School of Management, Erasmus University is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities.

At RSM/Erasmus University we value internal mobility there for internal candidates are strongly encouraged to apply and preference will be given to internal candidates.

Acquisition is not appreciated.