• Position

    CRM Application Manager

  • Visible since

    Monday, 8 May 2023

  • Department

    RSM Digitalisation and Information Services (RDIS)

  • Contact details


Introduction about RSM BV

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and provides a first-class portfolio of bachelor, master, MBA, PhD and executive programmes with an international team of 100 staff working from the university campus in Rotterdam. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl.

Job description

To strengthen the RSM Digitalisation and Information Services (RDIS) team, we are currently recruiting for a (junior) CRM Application Manager. RDIS is the primary IT (Information Technology) and innovation partner within RSM BV. The team of CRM application managers and IT business consultants work closely together with IT specialists to accelerate the primary process of the organisation (education) and its many supporting functions (marketing, sales, HR, finance). They articulate and channel the demand for IT resources to their various IT suppliers and facilitate and guide innovation projects.

The goal of RSM BV is to offer the best quality and state-of-the-art education to its students, which makes it a demanding environment where changes can come up fast. RDIS supports 120 co-workers and 700 students within RSM BV and recently expanded their CRM services towards RSM EUR (Public part of the School). For this reason the vacancy for a CRM Application Manager has been created.

Your main tasks

  • Work closely with the other CRM Application Managers, IT Business Consultants and business to maintain and improve RSM’s Dynamics 365 CE implementation.
  • Collaborate with (power) users, IT Front Office and Back Office to handle more complex service requests, incidents and problems with respect to above-mentioned business software.
  • Collaborate with IT Business Consultants and business to discover process improvement opportunities and contribute to the creation of change requests for the above-mentioned business application.
  • Contribute to the successful implementation of applicative functions in a facilitating role.
  • You will report directly to the Director of RDIS and maintain strong working relationships within the office and with external stakeholders, including (but not limited to) RSM BV’s faculty partners at the university.

Required qualifications

To be successful in this role, it’s not necessary to have lots of experience; it’s more important that you are a customer-friendly colleague with excellent analytical and communication skills. You are able to work independently and you are a team player as well. You take initiatives, are a fast learner, self-starter, and a creative thinker. Next to this, you are very well capable of organizing your work in a structured way. In this high-demanding, professional environment it’s important that you are result-driven and resilient to stress. You are passionate about software and its potential to move organizations forward through innovation. Last but not least you are easy to approach, ‘low-key’ and you possess the necessary social assertiveness.

In addition, to be successful in this position, we expect you to have:

  • a relevant qualification of at least at bachelor level (Dutch HBO diploma) in business informatics, information management or similar
  • a minimum of 1 year experience in an application management role, the ambition to grow/develop in the application management domain and willingness to invest in gaining knowledge of the Power Platform
  • focus on business value, customer experience and process optimisation

Preferably you also have (some) experience with:

  • Experience in Configuration and Customization of Dynamics 365 CE.
  • Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate).
  • Understanding of common Industry standard business practices supported by Dynamics 365 CE
  • ClickDimensions, MS Power BI, Azure Data Factory, Azure SQL server, JavaScript and HTML
  • Agile methodologies (such as Scrum, Kanban).

What do we offer?

RSM BV offers a challenging job at one of the leading business schools in Europe where the business and academic world come together. This job combines a variety of roles, where you can enjoy the dynamics of moving between application support and development. You will supported by two senior CRM application managers who will train you ‘on the job’ and facilitate you to develop yourself towards a next level. You will also be encouraged and facilitated to attend courses and training to strengthen your knowledge.

You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and RSM BV invests in personal development.

Furthermore, RSM BV offers:

• competitive salary, depending on knowledge and experience (please contact the recruitment consultant for more information)

• 8% holiday allowance

• attractive pension (premium free DC scheme)

• 25 holiday days

• 12 ADV days

• Hybrid office vs home working scheme

• Commuting and home-working allowance

• Personal development training options

Any questions?

Would you first like to learn more about the organization or the position? Please contact Janine Trompetter at 0629472010/ j.trompetter@employmentservices.nl.

How to apply?

Are you interested in this challenging position in an environment where you can contribute to the professional growth of (future) leaders and therefore make impact on society? We are looking forward to receiving your CV and motivation letter,

We are aiming at completing the recruitment process before the end of June 2023.