• Position

    Professional service

  • Visible since

    Monday, 25 July 2022

  • Deadline

    Tuesday, 16 August 2022

  • Hours

    32-40

  • Reference

    3658

Your main tasks

  • You ensure the correct and timely registration of students in programmes, courses and exams
  • You are the main point of contact for students for logistical and organisational issues
  • You liaise with the academic departments to provide an optimal support structure for the respective programme(s)
  • You implement elements of the quality control cycle, such as course evaluations
  • You liaise with departmental colleagues on relevant issues, for example scheduling staff, the examination board, the international office, the admissions team, and the career centre
  • You organise programme-related events such as introductory activities for new students
  • You create regular reports
  • You actively suggest and implement process improvements and contribute to updating our existing process documentation
  • You lead or contribute to education-related special projects
  • You contribute to marketing and recruitment activities
  • You create an enjoyable study experience for master students

Required qualifications

  • Minimum Dutch hbo or equivalent
  • Excellent communication skills (speaking and writing) in English (minimum CEFR level C1, listening, speaking, reading, and writing) and advanced knowledge of Dutch (minimum CEFR level B1, reading and listening)
  • Advanced knowledge of and experience with the MS Office suite (especially Excel, Outlook, PowerPoint, Word, and ideally Teams/ Sharepoint)
  • Ideally experience in programme management and/or project management

Your required competencies

  • Optimistic and strong problem-solving attitude
  • Ability to work independently and take initiative
  • Good organisation skills
  • Ability to liaise effectively and efficiently with students, instructors, team colleagues, and other RSM and Erasmus University colleagues
  • Customer-friendly attitude
  • Ability to cope with demanding students
  • Ability to deal with a busy, dynamic working environment, as well as unexpected, new challenges
  • Affinity with international environments
  • Affinity with (higher) education

We offer

The department, situated on the fifth floor of the Mandeville Building on Erasmus University’s Woudestein Campus, is headed by the Dean of Education and consists of several teams such as programme management, schedulers, recruitment and admissions, study advice, business intelligence, international office, examination board support, and a career centre. Our MSc Programme Management team supports the educational processes of around 3,000 international and Dutch students in 15 Master of Science programmes. You will be part of an international, diverse team with currently 10 direct colleagues and will have frequent (online and face-to-face) contact with students, teaching faculty, neighbouring teams and occasionally external parties. Availability in evenings and on weekends may occasionally be required during events such as open days or graduations. Work from campus is expected at least 2 days per week; on the other days, work from home is possible if desired. A notebook computer and accessories will be provided.

The conditions of employment comply with the collective labour agreement for Dutch universities (CAO NU). We offer a temporary contract of 30.4 – 38 hours per week. The intent is to make this a permanent contract after one year, upon successful performance.

Salary is subject to training and experience and may vary from a minimum of € 2,818 up to a maximum of € 4,670 gross per month (scale 8 or 10 CAO NU), based on a full-time contract of 38 hours per week.

Erasmus University has attractive employment conditions, which include a holiday allowance of 8 per cent, an end-of-year bonus of 8.3 per cent, and a generous number of vacation days.

EUR offers all employees an annual personal career budget which can be used to advance your skills and competences. There are lots of training, development, and coaching opportunities at EUR too.

Applications

If you are interested in this position please upload your application in English, including your CV and motivation, via the link below. Non-EEA nationals are requested to indicate whether they possess a valid work permit for the Netherlands. Further information about the position can also be obtained by emailing Gabi Helfert via ghelfert@rsm.nl.

Please note that we will not accept applications without a letter of motivation nor without the required level of language skills in Dutch (B1) and English (C1).

The closing date for applications is Tuesday, 16 August 2022, end of day. Online interviews and assessments with selected candidates will take place within a week after closing date in English and Dutch. The preferred start date is 1 October 2022.

Acquisition is not appreciated

About RSM

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers. Study information and activities for future students, executives and alumni are also organised from the RSM office in Chengdu, China. www.rsm.nl

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.