Online Written Exams - FAQ

Online Written Exams - FAQ

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Can I go to the toilet during the exam?

You will need to request special facilities if you have proven personal circumstances that require you to go to the toilet during the length of the exam. You can request those via the Student Advisers. Students without approval from Examination Board for toilet breaks are not allowed to take a toilet break during an online proctored exam.

Last update:
Monday, 1 March 2021

Can I take an online exam on campus? What do I need to do?

The exam hall (“M-Hall”) has a limited capacity, and therefore the option to offer on-campus exams is currently limited to students with special circumstances, which must always be discussed with our Student Advisers, and for proctored exams. If there are specific circumstances for which you cannot complete an online exam from home, please consult with one of our Student Advisers to discuss possible alternatives.

Last update:
Thursday, 29 April 2021

Can I use Google translate during proctoring?

If the Cover sheet of the exam states that a dictionary is not allowed, then Google Translate is also not allowed.

Last update:
Monday, 1 March 2021

How can I access my exam?

You will be informed via email how to access the exam. Online exams will take place in the platform Ans and will be online proctored. You will have to follow the link that you will receive from the Exam Organization, after your system check.

Last update:
Monday, 4 October 2021

I have an approval from the Examination Board for extra time: how do I know that I am in the right group for online exam?

If you receive the approval from Examination Board on time to be processed by Exam Organization (5 working days before the exam), your exam will be set up with the extra time you were entitled to. You can check if you were entitled the extra time in OSIRIS Student. How this will be processed depends on the system. If you noticed that the extra time has not been awarded in OSIRIS Student, please contact our Student Advisors. You can find their contact information here.

Last update:
Monday, 1 March 2021

I have not received the email for the systems check, who do I need to contact?

First, please check your spam inbox, as the email could have gone there. If the email is still not there, you can contact the Exam Organization via exams@eur.nl.

Last update:
Monday, 1 March 2021

I have not received the email with the link to my exam, what should I do?

You first need to complete your system check. Once the systems check is completed, you will receive the email with the link to the exam. If you already completed your system check, confirm that the email is not in the spam box. If the email is not there, you can contact the Exam Organization via exams@eur.nl.

Last update:
Monday, 1 March 2021

I have tested positive for COVID-19. Can I request to take my exam online?

To accommodate you in this particular situation, you will be able to take the same exam online on your own device. In that case, the surveillance will be done via Online Proctoring. You can submit a request for this via OSIRIS Case as from 5 working days prior to the exam date. Submit this request as soon as you know that you are not allowed to come to campus, but at least one working day before the exam. This is important because the exam must be prepared online for you.

The following examples illustrate the implication of ‘at least one working day before the exam’:

  1. A Tuesday to Friday exam means that the OP request in Osiris must be made no later than 17.00 the day before.
  2. A Monday exam means that the OP request in Osiris must be made before 17.00 on Friday.

If you submit your request later, we will try to respond as soon as possible but we cannot guarantee that this is possible before the start of your exam.

Last update:
Monday, 4 October 2021

If I experienced technical issues during my exam, who do I need to contact afterwards?

If you have experienced technical issues during your exam, you need to report them to Examination Board (eb@rsm.nl), including the course instructor and the Online Assessment Service Team (OAST@rsm.nl) in CC. If your exam was proctored, you additionally need to send your email to proctoring@eur.nl.

Last update:
Monday, 4 October 2021

Tips and checks during an exam

  • Clear the cookies in the Chrome-browser before the start of your exam to avoid login-problems. Click on the three dots in the upper right corner of the Chrome-browser and click History > History > Clear browsing data.
  • The exam starts exactly at the communicated time of your exam. Do not leave your seat or change what is on your desk while you are waiting for the exam to start.
  • During the exam, act just as you would in a regular exam setting, except that you are not allowed to leave your seat. For example, one small, cold snack and one bottle or can with drink are allowed during your exam.
  • Small hick-ups in the internet connection may occur, you will be asked to reconnect the screen share in that case. Reconnect the screen share when asked, do not worry if this happens more than once.
  • Exam software does not work in protected (company) internet environments and computers. Please make sure to use a regular Wi-Fi/ethernet connection.
  • If there are other technical issues, ask for help in the Tawk.to chat at the bottom right of your screen in ProctorExam. You will receive an answer in a few minutes.
  • If applicable to your exam, do not wait with uploading photos until the end of the exam but do this several times during the exam.
  • Hang a sign on the outside of your door mentioning that you are taking an exam. No other people may be present in or enter the room during the examination.
  • Be aware of what is visible in your background. For your privacy, make sure pictures and personal items are out of sight during the exam.
Last update:
Thursday, 29 April 2021