Online Written Exams - FAQ

Online Written Exams - FAQ

Proctored Exams

What is Online Proctoring?

RSM makes use of ProctorExam to proctor online written exams via the use of two cameras. More information about online proctoring at EUR/RSM can be found here.

Last update:
Thursday, 29 April 2021

I have not received the email for the systems check, who do I need to contact?

First, please check your spam inbox, as the email could have gone there. If the email is still not there, you can contact the Exam Organization via exams@eur.nl.

Last update:
Monday, 1 March 2021

I have not received the email with the link to my exam, what should I do?

You first need to complete your system check. Once the systems check is completed, you will receive the email with the link to the exam. If you already completed your system check, confirm that the email is not in the spam box. If the email is not there, you can contact the Exam Organization via exams@eur.nl.

Last update:
Monday, 1 March 2021

When do I need to be ready to start the exam?

You need to be ready for the exam 30 minutes before the start of the test. You will need to perform several checks. For an online examination with online proctoring, you will need to identify yourself. You do this by holding your proof of identity (university student card, passport or identity card) in front of the camera. You must cover up sensitive personal data such as your personal identification number (BSN) when identifying yourself for the examination. Moreover, additional technical checks for the microphone, camera and internet connection will take place.

Tip: Clear the cookies in the Chrome-browser before the start of your exam to avoid login-problems. Click on the three dots in the upper right corner of the Chrome-browser and click History > History > Clear browsing data.

Tip: Exam software does not work in protected (company) internet environments and computers. Please make sure to use a regular Wi-Fi/ethernet connection.

Last update:
Thursday, 29 April 2021

Can I go to the toilet during the exam?

You will need to request special facilities if you have proven personal circumstances that require you to go to the toilet during the length of the exam. You can request those via the Student Advisers. Students without approval from Examination Board for toilet breaks are not allowed to take a toilet break during an online proctored exam.

Last update:
Monday, 1 March 2021

What are the rules during an online proctored exam?

It is not allowed to leave your chair during the exam, for instance to visit the bathroom. Thus, make sure that all necessary items are on your desk, that your charger is connected to your laptop and mobile phone and that you visit the bathroom before the exam starts. You are allowed to have one bottle or can with drink and one small, cold snack on your desk.

  • Just before you can click on the link to the exam, you will be asked to do a room scan: use your webcam to show your desk and the room you are in. Make sure you move your camera slowly and steadily to ensure a clear image.
  • Make sure your second camera is installed well and is placed in a correct position behind you. More specifically your screen should be visible through the camera of your phone or tablet. Be sure to charge your phone during the entire examination as it reduces the probability of an empty battery.
  • It is not allowed to talk (or sing) during your exam. This includes reading out loud exam questions, whispering and singing.
  • The use of headphones (both in-ear and on-ear) are not allowed. If your computer/laptop has no built-in microphone, you can use the microphone of your headset, but only if you place the headphones around your neck.
  • The use of wax or foam earplugs is allowed, but only if you show these to the webcam before the start of the exam.
  • Except for your laptop and the phone or tablet you use as a 2nd camera, all other (potential) data devices must be turned off and placed out of reach.
  • Your face must be visible via your webcam camera during the entire exam. Also when you write something down or when you tilt your head down, so make sure not to point your camera too high.

When taking an online proctored exam, the following applies:

  • You will neither give nor receive unauthorized assistance in this examination.
  • Your answers will be your own.
  • You will not engage in any other activities that will dishonestly improve your results or dishonestly improve or damage the results of others.

Suspected fraudulent behaviour or behaviour that is not in line with the rules above, will be reported to the Examination Board and may be sanctioned.

Last update:
Thursday, 29 April 2021

Tips and checks during an exam

  • Clear the cookies in the Chrome-browser before the start of your exam to avoid login-problems. Click on the three dots in the upper right corner of the Chrome-browser and click History > History > Clear browsing data.
  • The exam starts exactly at the communicated time of your exam. Do not leave your seat or change what is on your desk while you are waiting for the exam to start.
  • During the exam, act just as you would in a regular exam setting, except that you are not allowed to leave your seat. For example, one small, cold snack and one bottle or can with drink are allowed during your exam.
  • Small hick-ups in the internet connection may occur, you will be asked to reconnect the screen share in that case. Reconnect the screen share when asked, do not worry if this happens more than once.
  • Exam software does not work in protected (company) internet environments and computers. Please make sure to use a regular Wi-Fi/ethernet connection.
  • If there are other technical issues, ask for help in the Tawk.to chat at the bottom right of your screen in ProctorExam. You will receive an answer in a few minutes.
  • If applicable to your exam, do not wait with uploading photos until the end of the exam but do this several times during the exam.
  • Hang a sign on the outside of your door mentioning that you are taking an exam. No other people may be present in or enter the room during the examination.
  • Be aware of what is visible in your background. For your privacy, make sure pictures and personal items are out of sight during the exam.
Last update:
Thursday, 29 April 2021