Online Written Exams - FAQ

Online Written Exams - FAQ

Second camera proctoring

2nd Camera Online Proctored exams

EUR has decided that from 20 February onwards all faculties need to use a second camera in online proctoring. The second camera will thus be used for all proctored online exams from now on. It reduces the risk of fraud and acts as a back-up in case of technical problems. In short, this means that you will have to use the camera of your mobile phone during proctored online exams in addition to the camera of your computer. You place your mobile phone behind you at an angle, and it then records you and what happens on your screen. Before your exam you will receive detailed instructions on how to set up your mobile phone for proctored online exams.

Last update:
Monday, 8 March 2021

How do I need to prepare the room and the second camera?

Your phone or tablet will be used as a second camera during the exam. The setup, in combination with your laptop, should look like this.

Your phone or laptop can either be left or right of you diagonally. Your screen should be visible through the camera of your phone or tablet. Be sure to charge your phone during the entire examination as it reduces the probability of an empty battery.

Make sure that you will take the exam in a well-lit room in which you are alone and can focus on the exam.

Last update:
Thursday, 29 April 2021

I don't have a mobile phone or a working camera on my phone, what do I do?

The ProctorExam app also works on a tablet. You may have it in your possession. If not, you may be able to borrow a phone or tablet from a family member or friend. If this is not possible, you can take the exam on campus. You can request a seat via Osiris Case.

Last update:
Thursday, 29 April 2021

Which app should I download?

The e-mail from ProctorExam, which you will receive well before the test, explains which app it concerns. The app is part of ProctorExam and can be safely downloaded from the usual Apple / Android app stores. The instruction you receive from ProctorExam before the test tells you how to use the app. If there are any questions, you can always ask these in the ProctorExam chat. The instructions advise you to switch the phone to "airplane mode" during the exam, while using the app. This prevents notifications from other apps or incoming phone calls.

Last update:
Thursday, 29 April 2021

I don't have WIFI, what now?

If you do not have WiFi but you do have mobile internet, you can also use the app. It is estimated that this will take around 500MB. It is wise to turn off notifications from other apps so that you are not distracted by them. Of course, it is not allowed to look on your phone during the exam. During the exam, the phone is placed diagonally behind you at a distance of 1.5 meters as explained in the ProctorExam instructions. You can already think about a handy and steady place where you can put your phone so that it films yourself and your screen during the exam.

Last update:
Monday, 1 March 2021

What if I have problems positioning the second camera correctly?

Depending on the size of your room and the position of your electricity sockets, it may take some effort to position the camera correctly. Try to use a small table, windowsill or chair, and books, crates, or other stackable items to create a surface at the right position and at the right height. Do not worry too much about the exact angle or distance, as long as you place the camera diagonally behind you and your computer screen, your desk surface and you are in view. You can place your phone or tablet either horizontally or vertically, whatever works out best. Use an extension cord to connect the charger if needed.

Last update:
Thursday, 29 April 2021

What should I do if my mobile phone fails and / or falls during the exam?

You should try to prevent this as much as possible, you can do at least two things:

  1. Make sure the phone is connected to the charger during the exam.
  2. Make sure the telephone is placed in a steady position so that it cannot fall over during the exam.

If it still happens during the exam, you will notice as on your computer screen you can see whether your second camera is positioned correctly. If your camera moves or falls over, you are allowed to take a few seconds to return it to the right position, stabilise it and continue with the exam. You can place your phone or tablet either horizontally or vertically, whatever works out best. Please report this in the chat.

Last update:
Thursday, 29 April 2021

What should I do if the ProctorExam app on my phone or tablet loses connection?

It can happen that the connection with the Proctor Exam app is lost. In that case you will receive a message on your computer screen (the ProctorExam tab), a sound signal will warn you. In that case you can take a few seconds to take your device, reconnect by scanning the QR code on your computer screen, put it back in place and continue with your exam.

Last update:
Thursday, 29 April 2021

Does the ProctorExam app block messages or calls on my phone or tablet during the exam?

During the set-up procedure, ProctorExam asks you to put your phone or tablet in flight mode and then to connect to Wi-Fi. The flight mode blocks only regular calls and messages, but not other notifications. Therefore, you are advised to mute all sound signals on your phone or tablet to prevent that these notifications affect your concentration.

Last update:
Thursday, 29 April 2021

Can I practice how to use my phone or tablet as a 2nd Camera?

A test session for the second camera has been created for you to experience the set up for the exam with a second camera. You can register for the test session via this link. After going through the entire procedure, you will know what to expect.

Please note that any emails generated by this test session are not connected to your exam. You will receive a separate email for the systems check of your exam.

Last update:
Thursday, 29 April 2021