The Henkel Case: Customs Broker Rationalisation

Step 1: Watch our introduction video

Welcome. You have applied for the ‘Henkel Case' webinar. Hereby we provide you with some additional information on how to successfully prepare and participate in the event. You are first advised to watch the introductory video. This will take less than 15 minutes and it will provide you with the structure of the case. You will also be able to meet the case supervisor, Prof. Albert Veenstra, Core Faculty RSM’s Master in Customs and Supply Chain Compliance programme. Albert is also Professor International Trade Facilitation and Logistics, TU Eindhoven, School of Industrial Engineering and Scientific Director at DINALOG, Dutch Institute for Advanced Logistics.

RSM Customs Henkel Case
RSM Customs Henkel Case  
Play video

Step 2: Read the Henkel Case

Next, you can read the Henkel Case and be informed about the complexities of this case example. You do not need to read additional literature as the case will provide you with all the necessary information. We ask you to focus on questions 1, 2 and 3. Please be informed that you can only use the case for your personal professional development at this webinar and the case cannot be used for other purposes.
Click to read the Henkel Case.

Step 3: Complete and Submit Your Response Form

Please write-up your answers in the response form. We will discuss this information during the live webinar and discuss other submissions to the case as well. Be assured that we will treat your information as confidential and will not share it outside the context of this webinar. We will delete this information immediately after the session.
Click to access your response form
Submit your response form via email to Klaas Wassens before Tuesday 23 January 2018 at 23:59 hrs CET.

Step 4: Join the Webinar

Join the webinar on Wednesday 24th January 2018 15.00 – 16.00 hrs CET with Albert Veenstra and Klaas Wassens.
Click to access the webinar.

Good luck with the preparations!