57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1

http://customerthink.com/57-insights-from-leading-brands-and-experts-on-what-it-takes-to-deliver-a-wow-customer-experience-part-1/

Participants

  • Jan van den Ende
    Role: Faculty
    Reference type: Quoted

Media outlets

  • Customer Think (Online)

Description

Jan van den Ende was interviewed by Adrian Swinscoe, author of "How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing" on what it takes to deliver better customer service and experience. Jan says that a wow product is normally associated with something that is very high-end/expensive. However, he is also a fan of and considers disruptive products as delivering a business wow too.

Jan van den Ende was interviewed by Adrian Swinscoe, author of "How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing" on what it takes to deliver better customer service and experience. Jan says that a wow product is normally associated with something that is very high-end/expensive. However, he is also a fan of and considers disruptive products as delivering a business wow too.