Basak Manders is a Ph.D. candidate in the Department of Management of Technology and Innovation of the Rotterdam School of Management, Erasmus University. She is doing research in the field of quality management. Her dissertation focuses on the impact of ISO 9001 quality management system, using meta-analysis and case study methodologies. Specifically, she is investigating the overall effect of the ISO 9001 certification and how companies can benefit from it. Her research interests include quality management, supply chain management, business process improvement and standardization.
Erasmus University Rotterdam
Rotterdam School of Management
Department of Management of Technology and Innovation
T:+31 10 4082956
E:bmanders@rsm.nl
Office: T10-29
Burgemeester Oudlaan 50
3062 PA Rotterdam
The Netherlands
PO Box 1738
3000 DR Rotterdam
The Netherlands