Publications
Article (1)
Academic (1)
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Chun, L., Lembregts, C., & Van den Bergh, B. (Accepted/In press). Mind over minutes: The effect of task duration consideration on task delay. Journal of Consumer Psychology. https://doi.org/10.1002/jcpy.1390
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How to discourage online customers from ‘putting it off’
Friday, 5 April 2024
Customers often repeatedly delay getting on with doing quick online tasks like booking appointments, placing orders, or submitting reviews and feedback.
