Dr Michelle Zheng

Michelle Zheng
Rotterdam School of Management (RSM)
Erasmus University Rotterdam
Centres of Expertise


I completed my PhD at the Management and Organisation Department, National University of Singapore. Before that, I obtained a Master’s Degree in Management in France and a Bachelor Degree in Finance in China. My research has primarily focused on the intersection of trust, forgiveness, power, and decision-making. Specifically, I lead research projects centering around three overarching areas across dynamic processes of conflict: 1) Pre-conflict: understanding trust-building in the initial interaction. 2) In-conflict: understanding how individuals achieve advantages in conflict negotiations. 3) Post-conflict: understanding how individuals recover from conflict through forgiveness. Building on theories from organizational behavior, social psychology, economics, and sociology, I have conducted and participated in a variety of research projects to address these three areas of inquiry. These research areas are of particular interest to me not only for their theoretical contribution but also because I find them highly applicable to business school students who are managers and future employees in the workplace. My research suggests effective ways to develop workplace relationships and resolve workplace conflict.

Professional experience

Irregular Staff

Erasmus University Rotterdam
Rotterdam School of Management
Department of Business-Society Management