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Contact and feedback

RSM is committed to providing an environment that is accessible to individuals with disabilities. Have you encountered an accessibility problem? Or do you have a question or comment about accessibility? For example, have you found something that doesn't work as expected when using assistive technology or keyboard navigation? Please contact us via our accessibility contact form. The sooner we know, the sooner we can fix it.

Please include:

  • The web page where you found the issue
  • What you were trying to do
  • What happened instead
  • Which assistive technology or browser you were using.

What can you expect from us?

  • You will receive an acknowledgement of receipt within five business days
  • We will keep you informed about the progress and the outcome
  • Your request will be resolved within three weeks

Complaint procedure

If you are not satisfied with how your complaint was handled or if we did not respond in time, then you can contact us via webservices@rsm.nl.

Request accessible content

If you need content in an alternative format such as:

  • a document in Word or HTML instead of PDF
  • a transcript of a video
  • an audio description

please contact us via our accessibility contact form

Please specify what content you need and what format would work best for you.

Accessibility status

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. This is the internationally recognised benchmark for web accessibility.

We conducted a comprehensive accessibility audit in February 2025 to identify areas for improvement and we are continuing to identify and resolve issues. We are actively working to resolve identified issues. Our accessibility commitment includes:

  • Ensuring all non-text content has text alternatives
  • Providing captions and transcripts for video content
  • Maintaining sufficient colour contrast throughout the site
  • Making all interactive elements operable via keyboard
  • Supporting assistive technologies like screen readers
  • Regular testing and ongoing improvements

Known issues we're working on

  • Some focus indicators need improved visibility (we're fixing this)
  • Form error messages are being improved for clarity
  • Video transcripts are being added to key pages
  • Language codes on multilingual pages are being corrected
Status toegankelijkheidslabel van Rotterdam School of Management, Erasmus University. Volg de link voor de volledige toegankelijkheidsverklaring.

For the most current accessibility status, see our full accessibility audit report conducted by Swink, February 2025.

Accessibility on campus

Rotterdam School of Management, Erasmus University (RSM) is located on the Erasmus University campus at Woudestein. If you need information about accessibility facilities and support services on campus, including physical accessibility, accessible transport, accessible facilities, disability services and academic accommodations, visit the Erasmus University accessibility page.

This page provides comprehensive information about accessibility support and facilities available to all students and visitors at Erasmus University, including those studying or working at RSM.

Technical information

Our website development follows these accessibility guidelines:

  • WCAG 2.1 Level AA – Web Content Accessibility Guidelines, published by the W3C
  • EN 301 549 – European standard for accessible digital products
  • ATAG 2.0 – Authoring Tool Accessibility Guidelines (for our content management)

Website technology:

  • Built with: TYPO3 CMS
  • Tested with: Chrome, Firefox, Safari, Edge
  • HTML5 semantic markup for screen readers
  • ARIA attributes for enhanced compatibility with assistive technologies
  • Keyboard operability built into all interactive components

PDF accessibility:
Documents on our website are provided in accessible PDF format where possible. If you have difficulty accessing a PDF, please contact us via our accessibility contact form and we can provide the content in an alternative format.

Quick accessibility features

High contrast mode 

Click the "Click to set high contrast" button in the header to increase contrast across the website. This helps visitors with low vision or colour blindness.
 

Skip to content 

A "Skip to content" link appears when you press Tab on any page, allowing keyboard users to bypass the navigation menu and go directly to the main content.
 

Accessible contact form

If you encounter barriers when accessing content or using features on our website, please use our accessibility contact form to let us know. We take your feedback seriously and will respond within five business days.

Keyboard navigation

All functionality on rsm.nl can be accessed and operated using a keyboard alone. Here's how:

Navigation and movement

Key or shortcutAction
TabMove focus to the next interactive element
Shift and Tab Move focus to the previous interactive element
Enter or SpaceActivate a button or link
Arrow keysNavigate within menus, tabs, sliders and dropdown lists
EscapeClose open menus or dialogues
Home and EndJump to the beginning or end of a list (depending on context)

Common page elements

Using the main menu using your keyboard

  • Press Tab to reach the main navigation menu
  • Use Arrow keys to explore menu items
  • Press Enter to select a menu item or reveal a submenu
  • Press Escape to close the menu

Search using your keyboard

  • Press Tab to reach the search field
  • Type your search term
  • Press Enter (the Return key) to submit your search

Forms

  • Press Tab to move between form fields
  • Use the Arrow keys in dropdown lists to select each field
  • Press Space to check or uncheck checkboxes
  • Press Enter (the Return key) to submit the form

Programme finder and other interactive tools

  • Use the Tab key to the tool
  • Use the Arrow keys or Tab to select options
  • Press Enter (the Return key) to apply your choice

Focus indicator
When you Tab through the page, you'll see a visual indicator (usually a coloured border) showing which element on the page is active and waiting for your keyboard commands. 

Assistive technology support

Our website is tested and compatible with common assistive technologies used worldwide. This includes screen readers, speech recognition software, magnification tools and voice-to-text applications.

Screen readers

We regularly test rsm.nl with the following screen readers:

JAWS (Windows)

  • A commercial screen reader used by many professionals
  • Works with: Chrome, Firefox, Edge
  • Known for advanced features and customisation

NVDA (free, Windows)

VoiceOver (Mac, iOS)

  • Built into macOS and iOS
  • Works with: Safari (recommended), Chrome
  • No download needed – enable in System Preferences, Accessibility

TalkBack (Android)

  • Built into Android devices
  • Works with: Chrome, Firefox
  • No download needed – enable in Settings, Accessibility

Other assistive tools

Speech recognition

  • Windows Speech Recognition (built-in)
  • Dragon NaturallySpeaking (commercial)
  • Our website supports voice commands through standard browser accessibility APIs (An API is an application programming interface that acts as bridge between applications)

Magnification software

  • ZoomText (Windows and Mac)
  • Built-in browser zoom (Ctrl and Cmd, plus sign)
  • The content of RSM webpages remains in its true layout format even when zooming in to 200 per cent

Captions and transcripts

  • Video captions are provided where available
  • Audio descriptions are included for key video content
  • Transcripts can be requested via our accessibility contact form