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Review of "Human centered design as a tool for service organisations to provide and serve customers better," dissertation by Eveline Hogenes

In her dissertation, "Human centered design as a tool for service organisations to improve performance and serve customers better," Eveline Hogenes combines ergonomics with business strategy. She demonstrates that businesses in the service sector can gain a competitive advantage by harmonising their strategy with their most important production asset: the employee.

Participants
  • Eveline
    Role: Student
    Reference type: Featured
  • NA
    Role: General
    Reference type: Journalist
Media Outlets
  • Sigma (Unknown)