This website uses cookies and similar technologies (hereinafter collectively referred to as ‘cookies’). We may use cookies for the following purposes:
With the buttons below, you can choose which cookies you wish to accept. On our cookie statement page, you can manage your cookie preferences. You can always withdraw your consent for cookies by making different choices there. For more information about cookies, please refer to our cookie statement.
In her dissertation, "Human centered design as a tool for service organisations to improve performance and serve customers better," Eveline Hogenes combines ergonomics with business strategy. She demonstrates that businesses in the service sector can gain a competitive advantage by harmonising their strategy with their most important production asset: the employee.