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Technology and Operations Management

The Technology and Operations Management department (TOM) combines scientific ambition and rigour with practical relevance. The focus of our research and education is to understand and improve the design, manufacturing, and distribution of products and services in a digitizing world. Our engaged scholars develop scientific knowledge and prepare students, academics, and business people to be critical, creative, caring and collaborative thinkers and practitioners. 

“The people at the Technology and Operations Management (TOM) department are inspired to contribute with their academic work to a force for positive change. We do so by creating and disseminating knowledge on technology operations management with an emphasis on the management of supply chains, information systems (including business data analytics and AI), and innovation. For this purpose, we collaborate with external stakeholders and educate our students to become the next generation specialists and leaders in these fields to make a difference."

Prof. Rob Zuidwijk, Department Chair

PhD Vacancies available in this department

Find out more

We research and teach in three critical business transformations:

  • business information management (BIM) with a focus on digital transformation
  • innovation management (IM) with a focus on business model transformation
  • supply chain management (SCM) with a focus on on the economical and sustainable transformation of processes, materials and information.
Business information management
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Supply chain management
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Contact us

Department Technology and Operations Management is located in Mandeville (T) building on Woudestein campus, Erasmus University Rotterdam. You can find the campus map here.

Visiting Address

Rotterdam School of Management, Erasmus University
Department of Technology & Operations Management.
Mandeville (T) Building, Room 09-12
Burgemeester Oudlaan 50
3062 PA Rotterdam
The Netherlands

Postal Address

P.O. Box 1738
3000 DR Rotterdam
The Netherlands

PhD vacancy for MODES (Market Organization of the Dutch Energy System) project

In collaboration with the Dutch energy grid operator Stedin, our team focuses on establishing a robust data layer within the evolving energy ecosystem. Our research explores how current trends in data collection, storage, and sharing can effectively respond to the growing needs of energy digitalisation. 

The project’s main data-focused goal is to design and implement a data layer within the energy ecosystem that enhances digitalisation, optimises data sharing, and aligns with evolving market and regulatory needs. Data is essential to realising a flexible and resilient energy market, particularly as the transition increases demand for real-time insights and adaptive management. 

This project will be supervised by Dr Yashar Ghiassi-Farrokhfal and Dr Sameer Mehta.

Full vacancy details

About our research

Publications Research Faculty Events Awards Affiliated centers
Publications
2025
  • Deichmann, D. (2025). Designing a human future of innovation. Erasmus Research Institute of Management (ERIM). https://pure.eur.nl/admin/files/186121812/Inaugural_Lecture_Dirk_Deichmann.pdf
  • Dupont, C., Kuryatnikova, O., Ghiassi-Farrokhfal, Y., & Bunn, D. (2025). The Unintended Carbon Impacts of Large Scale Electricity Storage. https://doi.org/10.2139/ssrn.4947676
  • Yang, Z. (2025). Human-centric digital transformation: Exploring human information behavior through three field studies in digital policy, artificial intelligence, and emerging technologies. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • van der Hagen, L. (2025). Machine learning for time slot management in grocery delivery. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Pazienza, M. (2025). The universal and actionable measure of corporate sustainability. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Eldering, N. (2025). Sponsoring business incubation: Enriching business incubation through entrepreneur sourcing, governance, and a new perspective on incubation performance. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Agatz, N., Fransoo, J. C., Rabinovich, E., & Sousa, R. (2025). Innovations, Technologies, and the Economics of Last-Mile Operations: A Call for Research in Operations Management. Journal of Operations Management, 71(2), 166-175. https://doi.org/10.1002/joom.1355
  • Zofío, J. L., Díaz-Lanchas, J., Persyn, D., & Barbero, J. (2025). Estimating National and Foreign Trade Elasticities Using Generalized Transport Costs. Journal of Regional Science, 65(2), 471-496. https://doi.org/10.1111/jors.12746
  • Zofío, J. L., Barbero, J., Díaz-Lanchas, J., & Persyn, D. (2025). National and foreign trade elasticities: a spatial econometrics approach. Regional Studies. Advance online publication. https://doi.org/10.1080/00343404.2025.2469608
  • Yee, H., & Boute, R. N. (2025). Synchromodal replenishment under non-stationary demand: An illustrative case study. Case Studies on Transport Policy, 19, Article 101342. https://doi.org/10.1016/j.cstp.2024.101342
  • van den Berg, P. L., Henderson, S. G., Jagtenberg, C. J., & Li, H. (2025). Modeling the Impact of Community First Responders. Management Science, 71(2), 992-1008. https://doi.org/10.1287/mnsc.2022.04024
  • Vafainia, S., Rooderkerk, R. P., Breugelmans, E., & Bijmolt, T. H. A. (2025). Decision support system development for store flyer space allocation: Leveraging own- and cross-category sales effects. International Journal of Research in Marketing, 42(1), 113-132. https://doi.org/10.1016/j.ijresmar.2024.07.002
  • Talluri, K., & Tekin, M. (2025). Estimation Using Marginal Competitor Sales Information. Journal of Operations Management. Advance online publication. https://doi.org/10.1002/joom.1359
  • Sprenkels, L., Atan, Z., & Adan, I. (2025). Multi-product Newsvendor problem with dynamic pricing: a decision interpolation approximation. Optimization Letters, 19(4), 699-716. https://doi.org/10.1007/s11590-025-02185-6
  • Røislien, J., van den Berg, P. L., van Essen, J. T., Uleberg, O., & Jagtenberg, C. (2025). The impact of concurrency conflicts on optimal location of air ambulance bases in Norway. Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, 33(1), Article 57. https://doi.org/10.1186/s13049-025-01324-3
  • Rathee, C., Malik, S., & Salandra, R. (2025). Timing, modifications, and tenor of firms' mandatory R&D disclosures: The role of competition. Research Policy, 54(1), Article 105112. https://doi.org/10.1016/j.respol.2024.105112
  • Quinn, M., & Gutt, D. (Accepted/In press). Heterogeneous Effects of Generative AI on Knowledge Seeking in Online Communities. Journal of Management Information Systems. https://doi.org/10.2139/ssrn.4522386
  • Punzi, M. C., & Thuis, T. (2025). Mapping ethical concerns in algorithm-driven period and fertility tracking technologies. Contraception, Article 110837. Advance online publication. https://doi.org/10.1016/j.contraception.2025.110837
  • Priante, A., & Tsekouras, D. (2025). Integrating technology in physical classrooms: The impact of game-based response systems on student learning experience. Information and Management, 62(3), Article 104105. https://doi.org/10.1016/j.im.2025.104105
  • Pasparakis, A., de Vries, J., de Koster, R., & Roy, D. (2025). In the driver’s seat: the role of transformational leadership in safe and productive truck cargo transport. Flexible Services and Manufacturing Journal, 37(1), 1-28. https://doi.org/10.1007/s10696-024-09539-9
  • Novales Uriarte, A., Mocker, M., van Heck, E., & Dul, J. (2025). Realizing desired effects from digitized product affordances: A case study of key inhibiting factors. Decision Support Systems, 189, Article 114365. https://doi.org/10.1016/j.dss.2024.114365
  • Nikseresht, A. (2025). Dynamic hydrogen demand forecasting using hybrid time series models: Insights for renewable energy systems. Renewable Energy, 244, Article 122737. https://doi.org/10.1016/j.renene.2025.122737
  • Nguyen, L. T., & Zuidwijk, R. (2025). Sustainable supply chain governance: A literature review. Business Ethics, the Environment and Responsibility, 34(2), 541-564. https://doi.org/10.1111/beer.12668
  • Malik, S., Rathee, C., Alexy, O., & Wang, T. (2025). Kingdom or fandom? YouTube and the changing role of gatekeeping in digital cultural markets. Strategic Management Journal, 46(4), 929-961. https://doi.org/10.1002/smj.3678
  • Ma, Z., de Koster, R., Roy, D., & Wu, G. (2025). Trading off travel distance and fatigue. The effect of storage, order batching, and pod selection in robotic mobile fulfillment systems. International Journal of Production Research. Advance online publication. https://doi.org/10.1080/00207543.2025.2472038
  • Li, A., Talluri, K., & Tekin, M. (2025). Estimating Demand with Unobserved No-Purchases on Revenue-Managed Data. Manufacturing and Service Operations Management, 27(1), 161-180. https://doi.org/10.1287/msom.2021.0291
  • Kong, Q., de Vries, H., Poyraz, D. D., & Kayyal, A. (2025). Does delivery matter? Examining pandemic vaccination preferences across time and countries using a discrete choice experiment. Social Science and Medicine, 366, Article 117637. https://doi.org/10.1016/j.socscimed.2024.117637
  • Kackovic, M., & Deichmann, D. (2025). Research: Trying to pick the “best of the best” is the wrong approach. Harvard Business Review. https://hbr.org/2025/01/research-trying-to-pick-the-best-of-the-best-is-the-wrong-approach?ab=HP-hero-latest-text-3
  • Jamili, N., van den Berg, P. L., & de Koster, R. (2025). The impact of resource sharing on the design of multi-client warehouses. IISE Transactions, 57(3), 336-350. https://doi.org/10.1080/24725854.2024.2322097
  • Hoogendoorn, Y. N., & Spliet, R. (2025). An evaluation of common modeling choices for the vehicle routing problem with stochastic demands. European Journal of Operational Research, 321(1), 107-122. https://doi.org/10.1016/j.ejor.2024.09.007
  • Foerderer, J., Gutt, D., & Greenwood, B. (2025). Star Wars: An Empirical Investigation of Star Performer Turnover and Content Supply on Multi-Sided Streaming Platforms. Information Systems Research. Advance online publication. https://doi.org/10.1287/isre.2023.0367
  • Fewer, T. J., & Tarakci, M. (2025). CEO Political Partisanship and Corporate Misconduct. Academy of Management Journal, 68(2), 357-379. Advance online publication. https://doi.org/10.5465/amj.2022.0909
  • Fang, Y., de Koster, R., Roy, D., & Yu, Y. (2025). Dynamic Robot Routing and Destination Assignment Policies for Robotic Sorting Systems. Transportation Science, Article To appear. Advance online publication. https://doi.org/10.2139/ssrn.4667308, https://doi.org/10.1287/trsc.2023.0458
  • Essel, H. B., Vlachopoulos, D., Nunoo-Mensah, H., & Amankwa, J. O. (2025). Exploring the impact of VoiceBots on multimedia programming education among Ghanaian university students. British Journal of Educational Technology, 56(1), 276-295. https://doi.org/10.1111/bjet.13504
  • Dokeroglu, T., & Kucukyilmaz, T. (2025). Multi-objective Harris Hawk metaheuristic algorithms for the diagnosis of Parkinson's disease. Expert Systems with Applications, 270, Article 126503. https://doi.org/10.1016/j.eswa.2025.126503
  • De Lombaert, T., Braekers, K., de Koster, R., & Ramaekers, K. (2025). Is it good to have a choice? The value of participatory order assignments in warehousing. International Journal of Operations and Production Management, 45(3), 783-806. https://doi.org/10.1108/IJOPM-11-2023-0882
  • DeJong, W. M., & de Vries, H. J. (2025). A socio-mathematical definition of innovation – The distinction with ordinary change. Technovation, 143, Article 103220. https://doi.org/10.1016/j.technovation.2025.103220
  • Chen, Y., Xu, X., Zou, B., de Koster, R., & Gong, Y. (2025). Assigning parcel destinations to drop-off points in a congested robotic sorting system. Naval Research Logistics (NRL), 72(2), 220-241. https://doi.org/10.1002/nav.22220
  • Boysen, N., & de Koster, R. (2025). 50 years of warehousing research—An operations research perspective. European Journal of Operational Research, 320(3), 449-464. https://doi.org/10.1016/j.ejor.2024.03.026
  • Beretta, M., Deichmann, D., Frederiksen, L., & Stam, D. (2025). Do you see what I see? How expertise and a decision-maker role influence the recognition and selection of novel ideas. Research Policy, 54(1), 1-14. Article 105139. https://doi.org/10.1016/j.respol.2024.105139
  • Balk, B. M. (2025). GDP, GDI, and Trading Gains: An Alternative View. Review of income and wealth, 71(1), Article e12694. https://doi.org/10.1111/roiw.12694
  • Balk, B. M. (2025). Martini Indices, Fisher Indices, and Consistency-in-Aggregation. Journal of Official Statistics, 41(1), 60-72. https://doi.org/10.1177/0282423X241284892
  • Azadeh, K., Roy, D., de Koster, R., & Ghorashi Khalilabadi, M. (2025). Zoning Strategies for Human-Robot Collaborative Picking. Decision Sciences, 56(1), 50-70. https://doi.org/10.1111/deci.12620
  • Abdelwahed, A., van den Berg, P. L., Brandt, T., & Ketter, W. (2025). A real-time decision support system to improve operations in electric bus networks. Decision Sciences, 56(2), 193-212. https://doi.org/10.1111/deci.12633
  • de Vries, H. J. (2025, Feb 21). Ruilverkaveling 2.0 is de beste route om uit het stikstofmoeras te komen. (30687 ed.) De Volkskrant. https://www.volkskrant.nl/columns-opinie/opinie-ruilverkaveling-2-0-is-de-beste-route-om-uit-stikstofmoeras-te-komen~b748111c/
  • de Koster, R. (2025, Feb 3). AI ont­wik­ke­lin­gen in het magazijn. LogiNews. https://www.loginews.nl/artikelen/ai-ontwikkelingen-in-het-magazijn
2024
  • de Koster, R., & Roy, D. (2024). Research: Warehouse and Logistics Automation Works Better with Human Partners. Web publication/site, Harvard Business Review. https://hbr.org/2024/06/research-warehouse-and-logistics-automation-works-better-with-human-partners
  • Laurelii, F., McCarthy, K., Yue, T., & Deichmann, D., (2024). Growing the seeds of sustainability: Broekpolder2040's collaborative transition to sustainable energy, No. Reference no. 324-0338-1, RSM Case Development Centre https://www.thecasecentre.org/products/view?id=203379
  • Langeveld, S., Toth, A., & Laurelii, F., (2024). No Heat Goes to Waste: Redefining Blockheating's Technological Strategy, 13 p. https://casecent.re/p/201576
  • van Haaren, M., Lin, X., Santana, C., Baumann, O., Gregory, R. W., Halaburda, H., He, F., Murray, A. M., & Troebinger, M. (2024). Humans and Algorithms in Organizations: Navigating the Intersection of Blockchain and AI. 84th Annual Meeting of the Academy of Management, AOM 2024, Chicago, United States. https://doi.org/10.5465/AMPROC.2024.18670symposium
  • Ozdemir, D. Y., Singh, H., & Sarkar, S. (2024). The Moderating Role of Review Dissimilarity on the Relationship between Credibility and Helpfulness.
  • Ozdemir, D. Y., Ayvaci, M., & Zentner, A. (2024). What People Think of Machines as Doctors: Unveiling the Value of Gen-AI for e-Health.
  • Agatz, N., & Fleischmann, M. (2024). Demand Management for Sustainable Supply Chain Operations. Springer Cham. https://doi.org/10.1007/978-3-031-45565-0
  • Mulder, F. (2024). New forms of leadership: Leading in the plural and plural leadership. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Kanellopoulos, I. (2024). Navigating platform challneges: Three studies on blockchain-based platform competition, platform subsidies for non-fungible token creation, and ghosting in the dating market. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Goldsby, C. (2024). Demystifying digital governance: Exploring the mechanisms and trade-offs of blockchains for organizations. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • el Osrouti, F. (2024). Norms versus organizational practices: Essays in the context of innovation, standardization, and religion. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Peter, P. K., Gottschling, M., & Ketter, W. (2024). Multi- and Intermodal Routing for Realistic Estimation of the X-Minute City: the Case of Cologne. In 2024 IEEE International Conference on Smart Mobility, SM 2024 (pp. 99-104). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/sm63044.2024.10733534
  • de Koster, R. (2024). How to sort your parcels? Insights from research. In G. Kartnig, N. Zrnic, & S. Bosnjak (Eds.), XXV International conference on Material Handling, Construction and Logistics: MHCL2024 (pp. 17-20).
  • Kucukyilmaz, T., & Akin, T. (2024). A Feature-based Approach on Automatic Stopword Detection. In K. Arai (Ed.), Intelligent Systems and Applications (pp. 51-67). Springer Cham. https://doi.org/10.1007/978-3-031-47718-8_4
  • Goel, S. S., Goel, A., Kumar, M., & Sharma, S. (2024). Internet of Things in the Global Impacts of COVID-19: A Systematic Study. In Convergence of Cloud with AI for Big Data Analytics: Foundations and Innovation (pp. 177-203). John Wiley & Sons Inc.. https://doi.org/10.1002/9781119905233.ch9
  • Fragapane, G., de Koster, R., & Sgarbossa, F. (2024). Autonomous Mobile Robots for Material Handling in Intralogistics. In R. Manzini, & R. Accorsi (Eds.), Warehousing and Material Handling Systems for the Digital Industry: The New Challenges for the Digital Circular Economy (pp. 251-274). Springer Nature. https://doi.org/10.1007/978-3-031-50273-6_10
  • Agatz, N., & Fleischmann, M. (2024). Demand Management for Sustainable Supply Chain Operations. In Sustainable Supply Chains : A Research-Based Textbook on Operations and Strategy (Second Edition ed., pp. 241-259). Springer Cham. https://doi.org/10.1007/978-3-031-45565-0_10
  • Jiang, H., Li, Z., Li, Z., Bai, L., Mao, H., Ketter, W., & Zhao, R. (2024). GESA: A GEneral Scenario-Agnostic Reinforcement Learning for Traffic Signal Control. CEUR Workshop Proceedings, 3827. https://ceur-ws.org/Vol-3827/
  • De Lombaert, T., Braekers, K., De Koster, R., & Ramaekers, K. (2024). What makes order picking so physically demanding?-Ergonomic evidence from a large-scale lab experiment using subjective metrics. IFAC-PapersOnLine, 58(19), 181-186. https://doi.org/10.1016/j.ifacol.2024.09.139
  • Dul, J. (Accepted/In press). Editorial: Identifying the Perfect Predictor of Absence of Disease: A Shift Toward Necessary Condition Analysis in Evidence-Based Medicine? Journal of the American Academy of Child and Adolescent Psychiatry. https://doi.org/10.1016/j.jaac.2024.11.020
  • Akkermans, H., van der Valk, W., Van Wassenhove, L. N., & Wynstra, F. (2024). All along the asset life cycle: Research opportunities for operations and supply chain management. Journal of Operations Management, 70(6), 864-874. https://doi.org/10.1002/joom.1326
  • Zofio, J. L., Aparicio, J., Barbero, J., & Zabala-Iturriagagoitia, J. M. (2024). Benchmarking performance through efficiency analysis trees: Improvement strategies for colombian higher education institutions. Socio-Economic Planning Sciences, 92, Article 101845. https://doi.org/10.1016/j.seps.2024.101845
  • Wasesa, M., Rizaldi, A., Stam, A., Zuidwijk, R., & Heck, E. V. (2024). Advancing Smart Sustainable Seaports: Auction-based Truck Appointment System for Automated Container Terminal. IEEE Access, 12, 116384-116397. https://doi.org/10.1109/ACCESS.2024.3445711
  • Vlachopoulos, D., & Makri, A. (2024). A systematic literature review on authentic assessment in higher education: Best practices for the development of 21st century skills, and policy considerations. Studies in Educational Evaluation, 83, Article 101425. https://doi.org/10.1016/j.stueduc.2024.101425
  • Visser, T. R., Agatz, N., & Spliet, R. (2024). Managing Concurrent Interactions in Online Time Slot Booking Systems for Attended Home Delivery. Transportation Science, 58(5), 1056-1075. https://doi.org/10.1287/trsc.2022.0445
  • Veenstra, A., & de Waal, A. (2024). The impact of container call size evidence from simulation modelling. Maritime Transport Research, 6, Article 100109. https://doi.org/10.1016/j.martra.2024.100109
  • van Rijn, L., de Vries, H., & Van Wassenhove, L. N. (2024). Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making. Manufacturing and Service Operations Management, 26(6), 2336-2350. https://doi.org/10.1287/msom.2021.0437
  • van der Hagen, L., Agatz, N., Spliet, R., Visser, T. R., & Kok, A. L. (2024). Machine Learning-Based Feasibility Checks for Dynamic Time Slot Management. Transportation Science, 58(1), 94-109. https://doi.org/10.1287/trsc.2022.1183
  • van de Klundert, J., Cominetti, R., Liu, Y., & Kong, Q. (2024). The interdependence between hospital choice and waiting time — with a case study in urban China. Journal of Choice Modelling, 52, Article 100509. https://doi.org/10.1016/j.jocm.2024.100509
  • van Balen, T., & Tarakci, M. (2024). For Start-Ups Seeking Talent, a Lofty Purpose Can Backfire. Harvard Business Review, 2024(2024). https://hbr.org/2024/03/for-start-ups-seeking-talent-a-lofty-purpose-can-backfire
  • van Balen, T., & Tarakci, M. (2024). Recruiting Talent through Entrepreneurs’ Social Vision Communication. Organization Science, 35(1), 326-345. https://doi.org/10.1287/orsc.2023.1671
  • Tutam, M., & de Koster, R. (2024). To Walk or Not to Walk? Designing Intelligent Order Picking Warehouses with Collaborative Robots. Transportation Research, Part E: Logistics and Transportation Review, 190, Article 103696. https://doi.org/10.1016/j.tre.2024.103696
  • Tsekouras, D., Li, T., & Frick, T. (2024). Don’t Take it Personally: An Empirical Investigation of Consumer Responses to Explicit Targeting. Journal of the Association for Information Systems, 25(3), 687-720. Article 4. https://doi.org/10.17705/1jais.00848
  • Tsekouras, D., Gutt, D., & Heimbach, I. (2024). The Robo Bias in Conversational Reviews: How the Solicitation Medium Anthropomorphism affects Product Rating Valence and Review Helpfulness. Journal of the Academy of Marketing Science, 52(6), 1651-1672. https://doi.org/10.1007/s11747-024-01027-8
  • Truong, M., Gupta, A., Ketter, W., & van Heck, E. (2024). What Luxury Fashion Can Learn from the Wholesale Flower Market. Harvard Business Review. https://hbr.org/2024/09/what-luxury-fashion-can-learn-from-the-wholesale-flower-market?utm_source=NuevoSector
  • Tonellato, M., Tasselli, S., Conaldi, G., Lerner, J., & Lomi, A. (2024). A Microstructural Approach to Self-Organizing: The Emergence of Attention Networks. Organization Science, 35(2), 496-524. https://doi.org/10.1287/orsc.2023.1674
  • Toh, P. K., & Pyun, E. (2024). Risky business: How standardization as coordination tool in ecosystems impacts firm-level uncertainty. Strategic Management Journal, 45(4), 649-679. https://doi.org/10.1002/smj.3562
  • Tarakci, M., Sting, F. J., Recker, J., & Kane, G. C. (2024). Three Questions to Ask About Your Digital Strategy. MIT Sloan Management Review. https://sloanreview.mit.edu/article/three-questions-to-ask-about-your-digital-strategy/
  • Talari, S., Birk, S., Ketter, W., & Schneiders, T. (2024). Sequential Clearing of Network-Aware Local Energy and Flexibility Markets in Community-Based Grids. IEEE Transactions on Smart Grid, 15(1), 405-417. Article 3276024. https://doi.org/10.1109/tsg.2023.3276024
  • Takaoka, A. J. W., Jaccheri, L., & Sharma, K. (2024). Exploring Self-Care, Anxiety, Depression, and the Gender Gap in the Software Engineering Pipeline. International Journal of Environmental Research and Public Health, 21(11), Article 1468. https://doi.org/10.3390/ijerph21111468
  • Szatmari, B., Deichmann, D., & van den Ende, J. (2024). The increasing value of status in low-performing organizations: Evidence from the video game industry. Strategic Organization. Advance online publication. https://doi.org/10.1177/14761270241271021
  • Suurmond, R., Wynstra, F., Vermeij, A., & Haag, E. J. (2024). Text mining and network analytics for literature reviews: Exploring the landscape of purchasing and supply management research. Journal of Purchasing and Supply Management, 301(1), Article 100892. https://doi.org/10.1016/j.pursup.2023.100892
  • Sülz, S., Fügener, A., Becker-Peth, M., & Roth, B. (2024). The potential of patient‑based nurse staffing – a queuing theory application in the neonatal intensive care setting. Health Care Management Science, 27(2), 239-253. https://doi.org/10.1007/s10729-024-09665-8
  • Sting, F. J., Tarakci, M., & Recker, J. (2024). Performance Implications of Digital Disruption in Strategic Competition. MIS Quarterly, 48(3), 1263-1278. https://doi.org/10.25300/MISQ/2024/17999
  • Shen, Y., Zou, B., de Koster, R., & Cheng, E. (2024). Performance estimation and operating policies in a truck-based autonomous mobile robot delivery system. International Journal of Production Research, 62(24), 8835-8857. https://doi.org/10.1080/00207543.2024.2351959
  • Sass, S., Mitsos, A., Bongartz, D., Bell, I. H., Nikolov, N. I., & Tsoukalas, A. (2024). A branch-and-bound algorithm with growing datasets for large-scale parameter estimation. European Journal of Operational Research, 316(1), 36-45. https://doi.org/10.1016/j.ejor.2024.02.020
  • Sancino, A., & Tasselli, S. (2024). Public service management during the Covid-19 lockdown: a qualitative study. Public Management Review, 26(11), 3227-3245. https://doi.org/10.1080/14719037.2024.2318336
  • Rietdijk, B., Dittrich, K., & de Man, AP. (2024). Moving forward without resolution: Managing competing logics through a temporary agreement. Industrial Marketing Management, 123, 147-161. https://doi.org/10.1016/j.indmarman.2024.10.003
  • Rey-Blanco, D., Zofío, J. L., & González-Arias, J. (2024). Improving hedonic housing price models by integrating optimal accessibility indices into regression and random forest analyses. Expert Systems with Applications, 235, Article 121059. https://doi.org/10.1016/j.eswa.2023.121059
  • Raj, G., Roy, D., de Koster, R., & Bansal, V. (2024). Stochastic modeling of integrated order fulfillment processes with delivery time promise: Order picking, batching, and last-mile delivery. European Journal of Operational Research, 316(3), 1114-1128. https://doi.org/10.1016/j.ejor.2024.03.003
  • Quinn, M., de Matos, M. G., & Peukert, C. (2024). The Welfare Effects of Mobile Internet Access: Evidence from Roam-Like-at-Home. The Economic Journal, 134(659), 1228–1246. https://doi.org/10.1093/ej/uead101
  • Quilty, L. C., Tempelaar, W., TAY Cohort Study Team, Andrade, B. F., Kidd, S. A., Lunsky, Y., Chen, S., Wang, W., Wong, J. K. Y., Lau, C., Sedrak, A. B., Kelly, R., Sivakumar, H., Jani, M., Ameis, S. H., Cleverley, K., Goldstein, B. I., Felsky, D., Dickie, E. W., ... Voineskos, A. N. (2024). Cognition and Educational Achievement in the Toronto Adolescent and Youth Cohort Study: Rationale, Methods, and Early Data. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 265-274. https://doi.org/10.1016/j.bpsc.2023.10.012
  • Qin, Z., Yang, P., Gong, Y., & de Koster, R. B. M. (2024). Performance Analysis of Multi-Tote Storage and Retrieval Autonomous Mobile Robot Systems. Transportation Science, 58(5), 1033-1055. https://doi.org/10.1287/trsc.2023.0397
  • Poyraz, D. D., & Azizoğlu, M. (2024). An airport gate reassignment problem with gate closures. Journal of Air Transport Management, 115, Article 102529. https://doi.org/10.1016/j.jairtraman.2023.102529
  • Pastor, J. T., Zofío, J. L., Aparicio, J., & Alcaraz, J. (2024). The flexible reverse approach for decomposing economic inefficiency: With an application to Taiwanese banks. Economic Modelling, 139, Article 106804. https://doi.org/10.1016/j.econmod.2024.106804
  • Pastor, J. T., Zofío, J. L., Aparicio, J., & Borrás, F. (2024). The standard reverse approach for decomposing economic inefficiency. Journal of the Operational Research Society, 75(4), 647-659. https://doi.org/10.1080/01605682.2023.2198556
  • Müller, H. S., Becker-Peth, M., & Kuntz, L. (2024). Webcam technology on neonatal wards—examining the objective and subjective workload of nurses: a combined observational and survey study. BMC Nursing, 23(1), Article 449. https://doi.org/10.1186/s12912-024-02107-4
  • Moghaddaszadeh, H., Ranjbar, M., & Jamili, N. (2024). Minimizing the Expected Renewable Resource Costs in a Project with Stochastic Resource Availability. Asia-Pacific Journal of Operational Research, 41(1), Article 2350008. https://doi.org/10.1142/s0217595923500082
  • Madio, L., & Quinn, M. (2024). Content moderation and advertising in social media platforms. Journal of Economics and Management Strategy, 34(2), 342-369. Advance online publication. https://doi.org/10.1111/jems.12602
  • Loske, D., Klumpp, M., De Vries, J., Bührmann, A. D., Giese, J., & Lübke, J. (2024). The Impact of Writing Direction on Order-Picking Performance: Evidence on Diversity and Efficiency in Operations Management. Production and Operations Management. https://doi.org/10.1177/10591478241248750
  • Liao, Z., Zhang, J. H., Wang, N., Bottom, W. P., Deichmann, D., & Tang, P. M. (2024). The gendered liability of venture novelty. Academy of Management Journal, 67(2), 299-330. https://doi.org/10.5465/amj.2021.1425
  • Lévy-Garboua, L., Gazel, M., Berlin, N., Dul, J., & Lubart, T. (2024). Creative cognition as a bandit problem. Learning and Individual Differences, 111, Article 102438. https://doi.org/10.1016/j.lindif.2024.102438
  • Leroy, H., Claeys, J., Benischke, M., & Stam, D. (2024). Developing Purpose-Driven Leaders. Cutter business technology journal, 37(8), 8-15. https://www.cutter.com/article/developing-purpose-driven-leaders
  • Kuitert, L., Volker, L., & Grandia, J. (2024). Facing NPG implementation problems in municipal organizations: The wickedness of combined value systems. Public Policy and Administration, 39(3), 365-383. https://doi.org/10.1177/09520767231189016
  • Kauppi, K., Brandon–Jones, A., van Raaij, E., & Matinheikki, J. (2024). “If only we'd known”: Theory of supply failure under two-sided information asymmetry. Journal of Supply Chain Management, 60(1), 32-52. https://doi.org/10.1111/jscm.12312
  • Karels, V. C. G., Rei, W., Veelenturf, L. P., & Van Woensel, T. (2024). A vehicle routing problem with multiple service agreements. European Journal of Operational Research, 313(1), 129-145. https://doi.org/10.1016/j.ejor.2023.07.029
  • Kahlen, M., Schroer, K., Ketter, W., & Gupta, A. (2024). Smart Markets for Real-Time Allocation of Multiproduct Resources: The Case of Shared Electric Vehicles. Information Systems Research, 35(2), 871-889. https://doi.org/10.1287/isre.2022.0204
  • Jiang, H., Li, Z., Li, Z., Bai, L., Mao, H., Ketter, W., & Zhao, R. (2024). A General Scenario-Agnostic Reinforcement Learning for Traffic Signal Control. IEEE Transactions on Intelligent Transportation Systems, 25(9), 11330-11344. https://doi.org/10.1109/TITS.2024.3377106
  • Huang, S., Cheng, J., & Zheng, W. (2024). The impacts of environmental benefit concern of enterprises on competitive supply chain economic and environmental benefits. Applied Energy, 374, Article 124016. https://doi.org/10.1016/j.apenergy.2024.124016
  • Guillen, M. D., Aparicio, J., Zofío, J. L., & España, V. J. (2024). Improving the predictive accuracy of production frontier models for efficiency measurement using machine learning: The LSB-MAFS method. Computers and Operations Research, 171, Article 106793. https://doi.org/10.1016/j.cor.2024.106793
  • Grillo, F., Wiegmann, P., de Vries, H. J., Bekkers, R., Tasselli, S., Yousefi, A., & van de Kaa, G. (2024). Standardization: Research Trends, Current Debates, and Interdisciplinarity. Academy of Management Annals. https://doi.org/10.5465/annals.2023.0072
  • Ghorashi Khalilabadi, M., Roy, D., & de Koster, R. (2024). Exploiting travel sequences to optimise facility layouts with multiple input/output points. International Journal of Production Research. Advance online publication. https://doi.org/10.1080/00207543.2024.2443798
  • Essel, H. B., Vlachopoulos, D., Essuman, A. B., & Amankwa, J. O. (2024). ChatGPT effects on cognitive skills of undergraduate students: Receiving instant responses from AI-based conversational large language models (LLMs). Computers and Education: Artificial Intelligence, 6, Article 100198. https://doi.org/10.1016/j.caeai.2023.100198
  • Dupin, L., Wezel, F. C., & Deichmann, D. (2024). What French bakeries get right about strategy. Harvard Business Review. https://hbr.org/2024/03/what-french-bakeries-get-right-about-strategy
  • Dul, J. (2024). A different causal perspective with Necessary Condition Analysis. Journal of Business Research, 177, Article 114618. https://doi.org/10.1016/j.jbusres.2024.114618
  • Dul, J., van Raaij, E., & Caputo, A. (2024). Advancing scientific inquiry through data reuse: Necessary condition analysis with archival data. Strategic Change, 33(1), 35-40. https://doi.org/10.1002/jsc.2562
  • Dul, J. (2024). How to sample in necessary condition analysis (NCA). European Journal of International Management, 23(1), 1-12. Advance online publication. https://doi.org/10.1504/EJIM.2024.138446
  • Dokeroglu, T., Kucukyilmaz, T., & Talbi, E. G. (2024). Hyper-heuristics: A survey and taxonomy. Computers and Industrial Engineering, 187, Article 109815. https://doi.org/10.1016/j.cie.2023.109815
  • Dickie, E. W., Ameis, S. H., TAY Cohort Study Team, Boileau, I., Diaconescu, A. O., Felsky, D., Goldstein, B. I., Gonçalves, V., Griffiths, J. D., Haltigan, J. D., Husain, M. O., Rubin-Kahana, D. S., Iftikhar, M., Jani, M., Lai, M.-C., Lin, H.-Y., MacIntosh, B. J., Wheeler, A. L., Vasdev, N., ... Voineskos, A. N. (2024). Neuroimaging and Biosample Collection in the Toronto Adolescent and Youth Cohort Study: Rationale, Methods, and Early Data. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 275-284. https://doi.org/10.1016/j.bpsc.2023.10.013
  • De Vries, H., Lemmens, S., Breugem, T., & Olivier, M. (2024). Impact pathways: improving medicine access through cross-national stockpiling. International Journal of Operations and Production Management, 44(13), 364-372. https://doi.org/10.1108/IJOPM-07-2024-0550
  • de Vries, J., & Roy, D. (2024). Cut the scrap? the impact of truck age on driver retention, driving safety, and driving productivity. Flexible Services and Manufacturing Journal. https://doi.org/10.1007/s10696-024-09569-3
  • de Vries, H. J. (2024). Vulnerabilities of European telecommunication systems and the EU’s concerns about ETSI’s legitimacy–a proposal for value-based standardization. Innovation: The European Journal of Social Science Research, 37(5), 1397-1413. https://doi.org/10.1080/13511610.2024.2443775
  • Deichmann, D., Cattani, G., & Ferriani, S. (2024). Recognizing, evaluating, and selecting new ideas: The problematic journey of novelty. Innovation: Organization & Management, 26(3), 349-358. https://doi.org/10.1080/14479338.2024.2359383
  • Cleverley, K., Foussias, G., TAY Cohort Study Team, Ameis, S. H., Courtney, D. B., Goldstein, B. I., Hawke, L. D., Kozloff, N., Quilty, L. C., Rotenberg, M., Wheeler, A. L., Andrade, B. F., Aitken, M., Mahleka, D., Jani, M., Frayne, M., Wong, J. K. Y., Kelly, R., Dickie, E. W., ... Voineskos, A. N. (2024). The Toronto Adolescent and Youth Cohort Study: Study Design and Early Data Related to Psychosis Spectrum Symptoms, Functioning, and Suicidality. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 253-264. https://doi.org/10.1016/j.bpsc.2023.10.011
  • Chen, R., de Koster, R., Yu, Y., Guo, X., & Yu, H. (2024). Blockage-Free Storage Assignment and Storage/Retrieval Scheduling in Autonomous Vehicle Storage and Retrieval Systems. Naval Research Logistics, 71(4), 575-594. https://doi.org/10.1002/nav.22166
  • Chen, F., van Dalen, J., & Wynstra, F. (2024). The grey side of procurement: Measuring the prevalence of questionable purchasing practices. Journal of Purchasing and Supply Management, 30(3), Article 100922. https://doi.org/10.1016/j.pursup.2024.100922
  • Candogan, S. T., Cornelius, P. B., Gokpinar, B., Körpeoglu, E., & Tang, C. S. (2024). Product Development in Crowdfunding: Theoretical and Empirical Analysis. Manufacturing and Service Operations Management, 26(2), 701-721. https://doi.org/10.1287/msom.2022.0344
  • Barbosa, S., Sáiz, P., & Zofío, J. L. (2024). The emergence and historical evolution of innovation networks: On the factors promoting and hampering patent collaboration in technological lagging economies. Research Policy, 53(5), Article 104990. https://doi.org/10.1016/j.respol.2024.104990
  • Balocco, F., Lu, Y., Li, T., & Gupta, A. (Accepted/In press). Lemon Ads: Adverse Selection in Multi-Channel Display Advertising Markets. Management Science. https://doi.org/10.2139/ssrn.4971366
  • Arslan, A., Agatz, N., & Srour, F. J. (2024). Model formulations for pickup and delivery problems in designated driver services. Computers and Operations Research, 164, Article 106547. https://doi.org/10.1016/j.cor.2024.106547
  • Arslan, B., Vasudeva, G., & Hirsch, E. B. (2024). Public-Private and Private-Private Collaboration as Pathways for Socially Beneficial Innovation: Evidence from Antimicrobial Drug Development Tasks. Academy of Management Journal, 67(2), 554-582. https://doi.org/10.5465/amj.2021.1260
  • Ananth, P., Baer, M., & Deichmann, D. (2024). Developing problem representations in organizations: A synthesis across literatures and an integrative framework. Journal of Management. Advance online publication. https://doi.org/10.1177/01492063241291532
  • Agatz, N., Cho, S. H., Sun, H., & Wang, H. (2024). Transportation-Enabled Services: Concept, Framework, and Research Opportunities. Service Science, 16(1), 1-21. https://doi.org/10.1287/serv.2024.0116
  • Jakobs, K., de Vries, H. J., van de Kaa, G., Bekkers, R., Delimatsis, P., Muizer, A., & Wiegmann, P. (Eds.) (2024, Jun 19). Proceedings EURAS 2024: Comprehensive Standardisation for Societal Challenges. Wissenschaftsverlag Mainz.
  • de Koster, R. (2024, Dec). Robots moeten zich meer schikken naar wat goed is voor mensen. Vakmedianet. https://www.logistiek.nl/200351/robots-moeten-zich-meer-schikken-naar-wat-goed-is-voor-mensen?utm_source=linkedin&utm_medium=social&utm_campaign=redactie&utm_content=d92d3708-4024-4df1-a8c4-858d17ea5e66
Research

TOM faculty members are very active in doing research in collaboration with innovative companies and publish results in academic and business journals to inspire both academics and practitioners.

Business Information Management (BIM) explores the use and impact of information ‒ and information systems ‒ as a strategic asset for customers, firms, supply chains, business networks, and markets. It investigates the opportunities presented by new information technologies such as mobile platforms, cloud computing, business analytics and social media. At Rotterdam School of Management, Erasmus University (RSM), BIM is part of the teaching and research activities in the Technology and Operations Management department.

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Innovation Management (IM) involves all the actions needed to generate innovative ideas and turn them into attractive new products, services, and business models. Today’s business credo mandates more innovations, and those innovations become substantially more complex, multi-dimensional and risky. At RSM we study the latest developments in innovation and we investigate how to manage them successfully in practice by linking the latest management theories to business practice.

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Logistics and Supply Chain Management (SCM) focuses on the effective and efficient management of the products and services lifecycle. Successful SCM is imperative for any competitive business. Our research and teaching is targeted at transportation, sourcing strategies, facility logistics, optimisation, inter-firm relationship management, behavioural operations, and sustainability.

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Faculty

TOM faculty members are internationally oriented and with a diverse background ranging from applied mathematics, engineering, and computer science, to economics and business administration. We are team players that collaborate with top research groups around the world with the purpose of being a force for positive change.

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Events

Connect with our global community of academics

Connect with our global community of academics, students, alumni, business professionals and corporate partners, at one of our events. You can learn more about research on Logistics & Information Systems by attending the Erasmus Research Institute of Management seminars.

You can find them here

You can learn more about RSM’s programmes, network with creative leaders and thinkers, and boost your career during information sessions, workshops, webinars and masterclasses. Click here to find an overview of what  RSM events are coming up

Awards

Professor Jo van Nunen Award

This annual award is to recognise and honour the outstanding quality of the Master thesis.

Prof.Dr.Ir. Jo van Nunen (1945-2010) was Professor of Operations Research and Information Systems and is considered one of the founding fathers of Rotterdam School of management, Erasmus University. He was well known for his energy and enthusiasm for bridging management science and management practice. He inspired many generations of students, faculty, alumni, managers, and entrepreneurs.

The winner of the award is selected by an academic committee consisting of the academic directors and thesis coordinators of the three master programmes and the members assess the theoretical contribution, methodological rigor, and managerial impact.

SCM: Valérie Dop - Weather or Not: A Predictive Modeling Approach to Investigate the Impact of Weather and Air Quality on Cloud Kitchen Demand.

SCM: Mels Arnoldy - Material logistics infrastructure in a circular hospital.

BIM: David Lensen - What is my data worth? The development of a conceptual model for determining pricing of data.

 IM: Daniel Sieczkowski – Diffusion of healthcare innovations during crisis - A multiple-case study of general practitioners during the Covid-19 pandemic 

SCM: Niels van den Berg - Improving the container stacking strategy using dwell time predictions at Rotterdam Shortsea Terminals BV.

BIM: Martijn Linssen  - The Role of Firms’ Data Maturity on Business Agility - An Explanatory Sequential Mixed Method Design.

IM: Petra Šašić – Increasing idea endorsement through transparency in the creative process 

SCM: Julia Scharmann - Optimizing the cold chain of Picnic Technologies for multi-temperature e-grocery transport.

BIM: Dennis van der Lee - The effect of student response systems on learning performance and student motivation in secondary schools: A field experiment.

IM: Corinna Schmitt - Feeling Uncreative? Try it at a Different Time - An Examination of Time-of Day Effects on Creative Thinking 

SCM: Didi Kool - The design of product return policies: an optimal balance between customer value and product return rate
BIM: Jarón Rijven - The Role of Advertisement Design and Consumers’ Prosocial Motivation in Green Advertising
IM: Merel Schaap - The fight against AMR: A comparison between the innovation performance of public-private and private-private partnerships

SCM: Lisanne Kempen – Optimizing the pallet flows of Danone Benelux
BIM: Sandra Slotboom – The Influence of Chatbot Conversational Capability on Socially Desirable Responding and Survey Response Rate
IM: Rose Admiraal – Redefining the role of the leader: Understanding how the role of the external leader is redefined during a transmission to self-managing teams 

SCM: Markus Lorenz Hahn - Controlling Uncertainty: Optimizing Capacity Management in an Intensive Care Unit
BIM: Thijmen Calis - Multi-homing sellers and loyal buyers on darknet markets
IM: Nicolas Illg - Capturing the Valuation Impact of Investment Delays in Innovation Projects: A Real Options Approach

Business Information Management

The winners of the thesis awards are Christian Sitepu with his thesis entitled "A blockchain based ecosystem Blueprint for International Trade" and Dirk de Raaff with his thesis entitled "The effect of personalized referral policies: A randomised field experience".

Management of Innovation

The winner of the thesis award is Violetta Rodopoulou. Her thesis entitled "Innovation and Technical Efficiency of Crowdsourcing Ideas: A Multimethod Study of the My Starbucks Idea Platform" is about a very important and novel research topic: the difficulty of evaluating and selecting new ideas. In her thesis, Violetta introduces and tests the concept of"idea efficiency" - how much input is necessary to implement a particular idea and what is the expected output once an idea is implemented? 

Supply Chain Management

The winner is Christian Kaps for his thesis “Towards better warehouse efficiency distinction through cross-efficiency measurement“. The thesis presents several new DEA cross-efficiency measures that can be used for benchmarking and comparing decision making units.

Business Information Management

The winner of the thesis award is Lizan Bakker. Her thesis deals with the use of personalized product recommendations in the context of e-mail marketing; a novel and relevant topic from an academic and managerial perspective.

Management of Innovation

The winner of the thesis award is Emma Schootstra. Her novel thesis investigated the effect of mindfulness on creativity. Emma meticulously designed an experiment that delivered findings that can be readily applicable to many organisations particularly because mindfulness interventions are quite easily carried out.

Supply Chain Management

The winner of the thesis award is Pascal Kolb, with his thesis: "Tackling Demand Fluctuations in Supply Chains with Lean Management"

Business Information Management

The winner of the thesis award is Linda Weekers with the thesis: "The Effect of Product Benefits, Persuasion Cues and Image Color on Ad Effectiveness in a Social Network Environment", coached by Dimitris Tsekouras.

Management of Innovation

The winner of the thesis award is Joost H. van Houten with the thesis: "When Resource Constraints lead to Innovation Success", coached by Murat Tarakci.

Supply Chain Management

The winner of the thesis award is Esmee Hoondert with the thesis: "Same-Day Delivery at Coolblue" coached by Niels Agatz.

Business Information Management

The winner of the thesis award is Caroline Masart with the thesis: "Rethinking privacy in the Era of Big Data - The Impact of Corporate Privacy Strategies on Customer Behaviour in the Fianancial Services Industry".

Management of Innovation

The winner of the thesis award is Pieter Nijs with the thesis: "The Mutual Impact of Standards and Stakeholders in Sports Business - a longitudinal Case Study of Formula I Motor Racing as a Multi-sided Platform".

Supply Chain Management

The winner of the thesis award is Christoph Klein with the thesis: "Digital Colour Communication in the Textile Supply Chain - a Standards Batttle".

Affiliated centers

These research entities at Rotterdam School of Management, Erasmus University (RSM) study the intersection of business and public policy, international affairs, markets and policy. RSM faculty members excel at solving critical business issues and defining best practices across a range of industries that will transform the world of business.

 

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