Marketing has an essential role in the operation of any private firm or public organization. The department of Marketing Management at RSM is one of the leading groups in Europe in both research and teaching excellence. Our department expands traditional views of marketing across a range of related disciplines to create novel insights and strategies within the field.

Marketing is a crucial organizational function that enables value creation through a variety of activities, from marketing research and customer analytics to brand strategy and advertising. The department of Marketing Management contributes cutting edge teaching and research in each of these areas.

Prof. dr. Gerrit van Bruggen, Professor of Marketing

About our research

Research

The faculty of the Department of Marketing Management connects through the many projects and initiatives of the ERIM research programme Marketing (MKT). Our work is dedicated to exploring new knowledge from complex advances in theory to efficient applications of scientific principles for practical application. The faculty publish research not only in top marketing journals but are important contributors in related fields like psychology, economics, and neuroscience.

Centres, Experts and Projects

The academics of the Department of Marketing Management are engaged in countless research projects in partnership with business, and with other international scholars.

These experts also head up, or work within, several significant Centres of Expertise:

Economics, psychology, and neuroscience are converging into a single discipline with the ultimate aim of providing a general theory of human behavior: Neuroeconomics. The work of the Erasmus Centre for Neuroeconomics is to understand the processes that connect sensation and action by revealing the neurobiological mechanisms that underlie decision-making.

The goal of eCode is to develop and disseminate machine learning and optimization methods, concepts, and tools that help firms improve the way they use the Internet to connect and interact with their consumers. This includes new ways to design and optimize digital experiments, new multi-armed bandits algorithms (such as website morphing), randomized controlled  trials of marketing methods/tools, online field experiments, and behavioral analytics. We provide scientific support to the Erasmus Centre for Data Analytics.

The emergence of information and data technologies, together with the sophistication of tools in data analytics, have led to a radical shift in the way marketing operations are run. The focus of companies has been shifted away from product-centric approaches and mass marketing campaigns to customer-centric campaigns tailored to the needs and wants of each individual customer. Customer-centric campaigns target a well-chosen subset of customers, at a well-chosen time, and with a well-chosen incentive. At their core, they require strong data analytics tools in order to be able to predict each customer’s behavior and derive optimal marketing interventions. The Customer Analytics lab focuses on the development of predictive and prescriptive analytics to address these key challenges. Our team is involved in the design of new methodologies that can guide organizations in their customer-centric decision making.

New developments in machine learning have the potential to dramatically improve experimentation and clinical trials by making them more efficient, safe, and accessible. We develop and apply leading-edge clinical trial methods, such as multi-armed bandits and Bayesian adaptive designs, to help pharma companies and medical researchers with the statistical and methodological transition from RCTs to adaptive trials. Our researchers have robust statistical and methodological training that helps also other firms extract the most from their experiments and online investments, improving online and offline metrics and KPIs such as conversion and bouncing.

The Psychology of AI Lab explores the human side of AI and analytics. AI technology can create positive change only if companies truly recognize how AI solutions bring value to users, as well the impact of technology on its broader societal context. We help companies understand how to best design consumer AI experiences and address psychological barriers to adoption. The lab aims to be a world-leading center for behavioral science applications to AI, facilitate interactions between academia and industry, and disseminate and increase the impact of academic research.

The expert practice Virtual and Augmented Reality aims to bring together academic researchers from different disciplines (e.g., marketing, economics, operations and technology management, psychologists, and health care) and experts from practice (e.g., managers, business developers, psychologists) to jointly research the opportunities and challenges of these new technologies for a wide variety of contexts, such as business (real estate, entertainment, development and launch of new products), psychology (e.g., treatment of anxiety or eating-disorders, pain and stress reduction), medicine (before, during, and after surgeries), and education (e.g., virtual class rooms).

Publications

2022

  • Yalcin, G. (2022). Consumers in the Age of AI: Understanding Reactions Towards Algorithms and Humans in Marketing Research. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University.
  • Pocchiari, M. (2022). Managing Successful and Resilient Shared-Interest Communities: The Role of Digitization Technologies and Disruptive Events. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University.
  • Genevsky, A., & Yoon, C. (2022). Neural basis of consumer decision making and neuroforecasting. In L. R. Kahle, T. M. Lowrey, & J. Huber (Eds.), APA Handbook of Consumer Psychology (pp. 563-577). American Psychological Association. https://doi.org/10.1037/0000262-027
  • Speer, S. P. H., Smidts, A., & Boksem, M. A. S. (2022). Cognitive control and dishonesty. Trends in Cognitive Sciences, 26(9), 796 - 808. https://doi.org/10.1016/j.tics.2022.06.005
  • Goukens, C., & Klesse, A. K. (2022). Internal and external forces that prevent (vs. Facilitate) healthy eating: Review and outlook within consumer Psychology. Current Opinion in Psychology, 46, [101328]. https://doi.org/10.1016/j.copsyc.2022.101328
  • Million Veterans Program, & Global Lipids Genetics Consortium (2022). A multi-layer functional genomic analysis to understand noncoding genetic variation in lipids. American Journal of Human Genetics, 109(8), 1366-1387. https://doi.org/10.1016/j.ajhg.2022.06.012
  • Oesophago-Gastric Anastomosis Study Group (OGAA) on behalf of the West Midlands Research Collaborative, Evans, R. P. T., Wijnhoven, B. P. L., Schneider, P. M., Isik, A., Jacobs, R., Lau, P. C., Heisterkamp, J., Rosman, C., van Hillegersberg, R., Thomas, M., Liem, H., Tan, L. C., Yeung, J., De Pasqual, C. A., Wong, L. F., Lagarde, S. M., van Lanschot, J. J. B., Cords, C., ... Mitchell, J. D. (2022). Postoperative outcomes in oesophagectomy with trainee involvement. BJS open, 5(6), [zrab132]. https://doi.org/10.1093/bjsopen/zrab132
  • Ziano, I., Lembregts, C., & Pandelaere, M. (2022). People weigh salaries more than ratios in judgments of income inequality, fairness, and demands for redistribution. Journal of Economic Psychology, 89, [102495]. https://doi.org/10.1016/j.joep.2022.102495
  • Stuppy, A., & Van Den Bergh, B. (2022). How sampling high- and low-quality products affects enjoyment. Psychology and Marketing, accepted(4), 726-740. https://doi.org/10.1002/mar.21616
  • Speer, S. P. H., Smidts, A., & Boksem, M. A. S. (2022). Individual differences in (dis)honesty are represented in the brain's functional connectivity at rest. NeuroImage, 246, [118761]. https://doi.org/10.1016/j.neuroimage.2021.118761
  • Liberali, G., & Ferecatu, A. (2022). Morphing for Consumer Dynamics: Bandits Meet Hidden Markov Models. Marketing Science, Accepted(4), 341-366. https://doi.org/10.1287/mksc.2021.1346
  • Li, Y., Krefeld-Schwalb, A., Wall, D., Johnson, E. J., Toubia, O., & Bartels, D. M. (2022). The More You Ask, the Less You Get: When Additional Questions Hurt External Validity. Journal of Marketing Research, Accepted, [https://journals.sagepub.com/doi/pdf/10.1177/00222437211073581]. https://doi.org/10.1177/00222437211073581
  • Giesecke , K., Liberali, G., Nazerzadeh , H., Shanthikumar , J. G., & Teo, CP. (2022). Introduction to the Special Section on Data-Driven Prescriptive Analytics. Management Science, 68(3), 1591-1594. https://doi.org/10.1287/mnsc.2021.4296
  • Gai, J., Tuk, M., & Sweldens, S. (Accepted/In press). Light or Regular, Now or Later: The Impact of Advance Ordering and Restrained Eating on Choices and Consumption of Light and Regular Vice Food. Journal of the Association for Consumer Research, 7.
  • Chandon, P., & Cadario, R. (2022). Healthy in the wrong way: Mismatching of marketers’ food claim use and consumers’ preferences in the United States but not France. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-022-00885-4
  • Cadario, R., & Morewedge, C. (2022). Why Do People Eat the Same Breakfast Every Day? Goals and Circadian Rhythms of Variety Seeking in Meals. Appetite, 168, [105716]. https://doi.org/10.1016/j.appet.2021.105716
  • Boegershausen, J., Datta, H., Borah, A., & Stephen, A. T. (2022). Fields of Gold: Scraping Web Data for Marketing Insights. Journal of Marketing, 86(5), 1-20. https://doi.org/10.1177/00222429221100750
  • Bernritter, S. F., Loermans, A. C., Eigenraam, A., & Verlegh, P. W. J. (2022). I am Not What I Like: Endorsing Brands on Social Media Negatively Affects Consumers' Self-Evaluation. Journal of Interactive Marketing, 57(1), 159-175. https://doi.org/10.1177/10949968221075993

2021

  • Liberali, G., & Ferecatu, A. (2021). Morphing for Consumer Dynamics: Bandits Meet HMM.
  • Speer, S. (2021). The (Dis)Honest and (Un)Fair Brain: Investigating the Neural Underpinnings of Moral Decisions. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University.
  • Kolesnyk, D. (2021). Consumer Disclosures on Social Media Platforms: A Global Investigation. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus Universiteit Rotterdam (EUR).
  • Aydin, Z. (2021). Mobile Consumers and Applications: Essays on Mobile Marketing. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus Universiteit Rotterdam (EUR).
  • Puha, Z., Kaptein, M., & Lemmens, A. (2021). Batch Mode Active Learning for Individual Treatment Effect Estimation. In G. Di Fatta, V. Sheng, A. Cuzzocrea, C. Zaniolo, & X. Wu (Eds.), Proceedings - 20th IEEE International Conference on Data Mining Workshops, ICDMW 2020 (pp. 859-866). [9346484] IEEE Computer Society. IEEE International Conference on Data Mining Workshops, ICDMW Vol. 2020-November https://doi.org/10.1109/ICDMW51313.2020.00123
  • van Bruggen, G. (2021). How to lead an academic marketing department: some personal observations and reflections. In A. Lindgreen, A. Irwin, F. Poulfelt, & T. Uth Thomsen (Eds.), How to Lead Academic Departments Successfully (pp. 342-352). Edward Elgar Publishing. https://doi.org/10.4337/9781789907155.00038
  • Smidts, A., & Boksem, M. A. S. (2021). Neuromarketing: Wat is het en wat kunnen we ermee? In Y. M. Van Everdingen (Ed.), Tools for capturing information to improve business insights: MOA Topic of the Year 2021 (pp. 12-22). MOA, Expertise Center voor Marketing-insights, Onderzoek & Analytics.
  • Tops, M., Boksem, M. A. S., Montero-Marin, J., & Van Der Linden, D. (2021). A role of serotonin and the insula in vigor: Tracking environmental and physiological resources. Behavioral and Brain Sciences, 44, [e136]. https://doi.org/10.1017/S0140525X21000261
  • Culture & Work Morality Forecasting Collaboration (2021). A creative destruction approach to replication: Implicit work and sex morality across cultures. Journal of Experimental Social Psychology, 93, [104060]. https://doi.org/10.1016/j.jesp.2020.104060
  • Emily Garbinsky (2021). How (and When) the Presence of Food Decreases Enjoyment of Customer Experiences. Journal of Marketing Research, 58(4), 705-720. https://doi.org/10.1177%2F00222437211010465
  • Wierenga, B. (2021). Commentary on Kohli & Haenlein: The study of important marketing issues in an evolving field. International Journal of Research in Marketing, 38(1), 18-28. https://doi.org/10.1016/j.ijresmar.2020.10.007
  • Speer, S. P., Smidts, A., & Boksem, M. A. S. (2021). Cognitive control promotes either honesty or dishonesty, depending on one's moral default. Journal of Neuroscience, 41(42), 8815-8825. https://doi.org/10.1523/jneurosci.0666-21.2021
  • Speer, S., Smidts, A., & Boksem, M. A. S. (2021). Different neural mechanisms underlie non-habitual honesty and non-habitual cheating. Frontiers in Neuroscience, 15. https://doi.org/10.3389/fnins.2021.610429
  • Puntoni, S., Walker Reczek, R., Giesler, M., & Botti, S. (2021). Consumers and Artificial Intelligence: An Experiential Perspective. Journal of Marketing, 85(1), 131-151. https://doi.org/10.1177/0022242920953847
  • Mills, M. C., Tropf, F. C., eQTLgen Consortium, BIOS Consortium, Human Reproductive Behaviour Consortium, Brazel, D. M., van Zuydam, N., Vaez, A., Perry, J. R. B., Pers, TH., Snieder, H., Ong, K. K., den Hoed, M., Barban, N., & Day, F. R. (2021). Identification of 371 genetic variants for age at first sex and birth linked to externalising behaviour. Nature Human Behaviour. https://doi.org/10.1038/s41562-021-01135-3
  • Mamede Soares Braga, A., Noordzij, G., Jongerling, J., Snijders, M., Schop-Etman, A., & Denktas, S. (2021). Combining web-based gamification and physical nudges with an app (MoveMore) to promote walking breaks and reduce sedentary behavior of office workers: Field study. Journal of Medical Internet Research, 23(4), [e19875]. https://doi.org/10.2196/19875
  • Longoni, C., Cadario, R., & Morewedge, C. (2021). For Patients to Trust Medical AI, They Need to Understand It. Harvard Business Review (digital). https://hbr.org/2021/09/for-patients-to-trust-medical-ai-they-need-to-understand-it?ab=hero-subleft-2
  • Leung, E., Cito, MC., Paolacci, G., & Puntoni, S. (2021). Preference for Material Products in Identity-Based Consumption. Journal of Consumer Psychology. https://doi.org/10.1002/jcpy.1272
  • Lembregts, C., & Pena-Marin, J. (2021). Numbers and Units Affect Goal Pursuit Organization and Motivation. Journal of Consumer Psychology, 31(1), 37-54. https://doi.org/10.1002/jcpy.1179
  • Krefeld-Schwalb, A., Pachur, T., & Scheibehenne, B. (2021). Structural parameter interdependencies in computational models of cognition. Psychological Review, Ahead of print(2), 313-339. https://doi.org/10.1037/rev0000285
  • Kolesnyk, DS., de Jong, M. G., & Pieters, R. (2021). Gender Gaps in Deceptive Self-Presentation on Social-Media Platforms Vary With Gender Equality: A Multinational Investigation. Psychological Science, 32(12), 1952-1964. https://doi.org/10.1177/09567976211016395
  • Holden, S., Zlatevska, N., Parkinson, J., Cadario, R., Dubelaar, C., Lei, J., Moore, E., Sayarh, N., Van Kerckhove, A., & Werle, C. (2021). Unpalatable food for thought: let marketing research guide effective public obesity interventions. Obesity Reviews, 22(2), [e13141]. https://doi.org/10.1111/obr.13141
  • Helfferich, J., Bruijstens, A. L., Wong, Y. Y. M., Danielle van Pelt, E., Boon, M., Neuteboom, R. F., Bakker, D. P., Braun, K. P. J., van Dijk, K. G. J., Eikelenboom, M. J., Engelen, M., Brandsma, R., Haaxma, C. A., Niermeijer, J. M. F., Niks, E. H., Peeters, E. A. J., Peeters-Scholte, C. M. P. C. D., Portier, R. P., de Rijk-van Andel, J. F., ... Catsman-Berrevoets, C. E. (2021). Prognostic factors for relapse and outcome in pediatric acute transverse myelitis. Brain and Development, 43(5), 626-636. https://doi.org/10.1016/j.braindev.2020.12.019
  • Granulo, A., Fuchs, C., & Puntoni, S. (2021). Preference for Human (vs. Robotic) Labor is Stronger in Symbolic Consumption Contexts. Journal of Consumer Psychology, 31(1), 72-80. https://doi.org/10.1002/jcpy.1181
  • Gorski, M., Jung, B., Li, Y., Matias-Garcia, PR., Wuttke, M., Coassin, S., Thio, CHL., Kleber, ME., Winkler, TW., Wanner, V., Chai, JF., Chu, AY., Cocca, M., Feitosa, MF., Ghasemi, S., Hoppmann, A., van der Horn, K., Li, M., Nutile, T., ... Heid, IM. (2021). Meta-analysis uncovers genome-wide significant variants for rapid kidney function decline. Kidney International, 99(4), 926-939. https://doi.org/10.1016/j.kint.2020.09.030
  • Gelper, S., van der Lans, RJA., & van Bruggen, G. (2021). Competition for Attention in Online Social Networks: Implications for Seeding Strategies. Management Science, 67(2), 1026-1047. https://doi.org/10.1287/mnsc.2019.3564
  • Gai, J., & Puntoni, S. (2021). Language and Consumer Dishonesty: A Self-Diagnosticity Theory. Journal of Consumer Research. https://doi.org/10.1093/jcr/ucab001
  • Ferecatu, A., & De Bruyn, A. (2021). Understanding Managers’ Trade-Offs Between Exploration and Exploitation. Marketing Science, 41(1), 139-165. https://doi.org/10.1287/mksc.2021.1304, https://doi.org/10.1287/mksc.2021.1304
  • de Langhe, B., & Puntoni, S. (2021). Leading with decision-driven data analytics. MIT Sloan Management Review, 62(3). https://sloanreview-mit-edu.eur.idm.oclc.org/article/leading-with-decision-driven-data-analytics/
  • de Langhe, B., & Puntoni, S. (2021). What Leaders Get Wrong About Data-Driven Decisions. MIT Sloan Management Review, 62(3), 14-16. http://hdl.handle.net/1765/134544
  • Chen, X., van der Lans, RJA., & Trusov, M. (2021). Efficient Estimation of Network Games of Incomplete Information: Application to Large Online Social Networks. Management Science, 67(12), 7575-7598. https://doi.org/10.1287/mnsc.2020.3885
  • Cadario, R., Longoni, C., & Morewedge, C. K. (2021). Understanding, explaining, and utilizing medical artificial intelligence. Nature Human Behaviour, 5(12), 1636-1642. https://doi.org/10.1038/s41562-021-01146-0
  • Babeanu, A. I. (2021). A random matrix perspective of cultural structure: Groups or redundancies? Journal of Physics: Complexity, 2(2), [025008]. https://doi.org/10.1088/2632-072X/abc859
  • Aydin, Z., Ataman, MB., & van Bruggen, G. (2021). There’s an app for that! understanding the drivers of mobile application downloads. Journal of Business Research, 123(February), 423-437. https://doi.org/10.1016/j.jbusres.2020.10.006
  • Endres, H., & van Bruggen, G. H. (2021). Two Sides of the Sensing Capability. Paper presented at 81st Annual Meeting of the Academy of Management 2021: Bringing the Manager Back in Management, AoM 2021, Virtual, Online. https://doi.org/10.5465/ambpp.2021.161

Education

The department of Marketing Management offers several degree programs:

Talented students interested in an academic career in Marketing can apply to join the PhD programme in Management at ERIM, a top research institute in Europe. Erasmus University has established a strong reputation for research excellence and PhD supervision in the field of marketing. It is consistently ranked in the top-3 of most productive universities outside of North America (counting publications in the top marketing journals). The department is especially noted for its research excellence. Whereas the faculty members are immensely diverse in their research interests and cultural background, they share the passion for rigorous, high-quality research that has important implications for theory and practice.

The ideal PhD candidate has a strong research background in one of the core disciplines (e.g., psychology, economics, business, statistics or mathematics) and the ambition to pursue an international career as a leading academic. Marketing PhD projects at RSM Erasmus University are generally in one of three areas: consumer behavior, quantitative modeling, or consumer neuroscience. The student will typically be supervised by a team of supervisors, which guarantees excellent support. The topic of the PhD will be defined by the student and the supervisory team and thus requires creativity, self-direction, and passion for scientific research. Importantly, at RSM the PhDs are open to establish research projects also with other faculty members both inside and outside RSM. To this end, our doctoral students are encouraged and funded to conduct extended research visits at the best North American universities. For instance, over the past five years our doctoral students have visited Stanford University, UCLA, University of Chicago, University of Pennsylvania, and University of British Columbia.

The doctoral programme at RSM Erasmus University offers unparalleled support in funding and research facilities. Notably the Erasmus Behavioral Lab is one of the best equipped behavioral laboratories in the world, featuring 28 sound-isolated cubicles, a large subject pool, and several state-of-the-art measurement devices (EEG, eye tracking, video monitoring etc.). Interested candidates are invited to visit the ERIM PhD in Management website for information about application procedures and criteria. They may also contact the coordinator of the PhD Programme in Marketing, Dr. Anne Klesse, for more information.

Many of the Marketing Management core faculty also teach in the MBA program. RSM offers a world class full-time MBA as well as several Executive MBA programs. RSM MBA programs focus on developing MBA students with advanced critical-thinking, problem solving, leadership, and communication skills necessary for directing the next generation of diverse and sustainable businesses.

With ever stronger impact of social media, big data, and globalization, now is a very exciting time to begin a career in marketing. Previous generations of marketers actively seek new generation of talent to help them face the challenges of the fast shifting landscape of marketing. Fresh graduates with personal experience and formal training incorporating these newly emerging domains can quickly rise in prominence and make a real impact in their organizations.

This well-established Msc Marketing Management programme has been proven to provide a solid education if you want to pursue a career in marketing-related function, and has a strong reputation for delivering high quality graduates. We make sure all students meet the key demands of the current job market: real-life problem solving skills, international perspective, and leadership, teamwork, and communication skills, while giving them the freedom to follow their passion by designing their own curriculum (i.e. choosing their own electives and thesis topic).

This programme is designed to provide students with the skills to apply data science to solve business challenges. Students have a deep theoretical and practical understanding of business analytics methods to solve data-based business problems. The training on analytics, applied statistics and applied machine learning in the program is driven and taught by domain-area experts, such as marketing statistical modelers, supply-chain modelers and finance modelers with background in both the domain area and in statistical methods.

The department of Marketing Management contributes to the curriculum of both the Bachelor of Science in International Business Administration (IBA) programme as well as the Bachelor of Science in Business Administration (Bedrijfskunde) programme.
Course topics include: Marketing Management and International Marketing Research.

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