Registrar Officer

We are looking for a detail-oriented and customer-focused Registrar’s Officer to join our team at RSM BV. You will manage the learner journey from application to graduation (cradle to cradle), ensuring the smooth enrolment of students in our systems, managing their academic records, and monitoring compliance with policies and regulations, while delivering exceptional service to students and stakeholders alike.

If you are proactive, highly organized, and passionate about supporting students with integrity and accuracy, we would love to hear from you!
 

You will be responsible for processing examination grades and managing the academic student experience/administration from admissions, via enrolment, to graduation. You offer services that are accurate, timely and consistent with RSM academic policies. Furthermore, you manage, maintain and update academic information in various systems like CRM, Osiris and Canvas. Together with your colleagues from other departments you will ensure compliance with admission requirements, academic guidelines and examinations, and accreditation regulations. 

In addition, you are responsible for verifying degrees and certificates for alumni, as well as providing certified copies of documents such as diplomas, transcripts, letters, and other records to students, alumni, faculty, and external organizations An  important task in your role will be key user for Osiris, so experience with this system is required.  Additionally, familiarity with educational policies and compliance frameworks is a plus.

As Registrar Officer, you are part of the Registrar’s Office within Academic Services. You report to the Manager and collaborate closely with colleagues, programme managers, students, faculty, alumni, and a range of internal and external stakeholders.

Your daily activities and responsibilities include:

• Manage track records in our administrative systems from enrolment to graduation, including deferrals or withdrawals
• Manage the grading system/process by constantly aiming for efficiency and effectiveness in using our systems through innovation, standardization and automation.
• Check whether the grading process and procedures are compliant with current Examination Regulations and provide clear guidance and advise to faculty, students and staff.
• Handle daily administrative requests (i.e. grade reports, feedback requests, enrolment letters, certified copies of documents, verification letters, etc.) from students and alumni, companies and RSM staff to ensure that the information provided is accurate, on time and consistent with RSM policies.
• Liaise with several departments from the greater Erasmus University, including academic affairs and student services, as well as the RSM Examination Board.
• Assist in formal accreditations and contribute with project management skills to setting internal compliance and quality assurance procedures.
• Issue diplomas and transcripts once academic requirements are met

• A bachelor's degree or equivalent through experience.
• Approximately three to five years of relevant working experience in a professional organisation.
• Detail-oriented, meticulous and good in maintaining overview in processes and priorities.
• Excellent verbal and written communications skills in English and Dutch.
• Excellent knowledge of MS office, especially spreadsheet/database programmes.
• Excellent ability to work with and improve Student Information Systems or equivalent.
• Comfortable in communicating with people from a range of backgrounds, cultures and professional standing.
• Ability to take initiative and to work independently.
• Project management skills

Preferably you also have:

• Key user system experience with a Student Information System (Osiris) and other learning/professional platforms (Canvas, Studielink, Microsoft Dynamics)
• Have an innovative, proactive, and detail-oriented mindset.
• Are customer oriented and have the ability to perform effectively under pressure of time.
• Have experience in or have affinity with the Higher Education sector, policies, frameworks, and quality assurance.

We offer an ambitious, international and dynamic environment, in which we compete with the top business schools in Europe. You will be part of a close, innovation-driven team on a vibrant university campus. Your ambition and personal drive will be greatly valued and we invest in personal development. We make sure you feel good about yourself, that you enjoy your work and that you grow in your profession.

You will also get:

• A salary between € 3,450 – € 4,000 gross per month on fulltime basis (ex. holiday allowance), based on your education, knowledge and work experience.
• 25 holidays and 12 ADV days.
• Annual 8% holiday allowance.
• Variable end of year performance bonus.
• Hybrid working arrangement
• Travel cost reimbursement and working from home allowance.
• The opportunity to participate in our collective health insurance.
• Access to all facilities on campus.
• Participation in our collective pension scheme (fully covered by RSM BV). 

Rotterdam School of Management, Erasmus University Rotterdam (RSM BV) is one of Europe’s most international and innovative business schools. Its primary focus is to develop business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. RSM BV is privately funded and providesa first-class portfolio of MBA and executive programmes with an international team of 150 staff working from the university campus in Rotterdam.

RSM BV offers an environment where the staff is encouraged to embrace change as a challenge in helping the organisation reaching its goals and those of its students. The working atmosphere at RSM BV is informal and communication lines are short. Being an independent and commercial company within the Erasmus University, the situation of RSM BV is sometimes complex and challenging. At the same time the company itself it small enough to maintain personal contacts and be able to have an overview of what’s going on throughout the organisation. The environment is culturally diverse and very international.

RSM BV is located in a pleasant and relatively small office, based at the Erasmus University campus in Rotterdam. It’s a lively environment, with students, staff and different companies and restaurants. The office is easy to reach by public transport as well as by car.

RSM BV is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities. RSM BV values internal mobility; therefore internal candidates are strongly encouraged to apply. For more information, please visit the RSM BV website: www.rsm.nl

Would you first like to learn more about the position or about RSM BV? Please contact our HR team at hr@rsm.nl.

Expected start date: June 2026

If you see yourself as a person who thrives to work in an innovative, stimulating and growing environment, please send in a CV and cover letter (in English) to Saskia Piercy, HR Advisor , Rotterdam School of Management BV using the application button