Online Written Exams - FAQ

Online Written Exams - FAQ

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What is Online Proctoring?

RSM makes use of ProctorExam to proctor online written exams via the use of two cameras. More information about online proctoring at EUR/RSM can be found here.

Last update:
Thursday, 29 April 2021

What is the ‘integrity statement’?

The integrity statement is a clause included in all online exams to inform students about their responsibility and commitment to complete the exam without committing any type of fraud.

See an example below:

Please be aware that if you do not comply with these terms and conditions and/or there is a suspicion of fraud, sanctions may be imposed by the Examination Board which could even extend to permanent termination of your student registration (Rules and Guidelines Article 3.6).

Last update:
Monday, 1 March 2021

What materials can I use during my exam?

The information about the form of the exam, the software used, and the materials allowed during the exam will be shared by your course instructor via the Canvas course site and in the exam cover sheet.

Last update:
Monday, 1 March 2021

What should I do if my mobile phone fails and / or falls during the exam?

You should try to prevent this as much as possible, you can do at least two things:

  1. Make sure the phone is connected to the charger during the exam.
  2. Make sure the telephone is placed in a steady position so that it cannot fall over during the exam.

If it still happens during the exam, you will notice as on your computer screen you can see whether your second camera is positioned correctly. If your camera moves or falls over, you are allowed to take a few seconds to return it to the right position, stabilise it and continue with the exam. You can place your phone or tablet either horizontally or vertically, whatever works out best. Please report this in the chat.

Last update:
Thursday, 29 April 2021

What should I do if the ProctorExam app on my phone or tablet loses connection?

It can happen that the connection with the Proctor Exam app is lost. In that case you will receive a message on your computer screen (the ProctorExam tab), a sound signal will warn you. In that case you can take a few seconds to take your device, reconnect by scanning the QR code on your computer screen, put it back in place and continue with your exam.

Last update:
Thursday, 29 April 2021

When do I need to be ready to start the exam?

You need to be ready for the exam 30 minutes before the start of the test. You will need to perform several checks. For an online examination with online proctoring, you will need to identify yourself. You do this by holding your proof of identity (university student card, passport or identity card) in front of the camera. You must cover up sensitive personal data such as your personal identification number (BSN) when identifying yourself for the examination. Moreover, additional technical checks for the microphone, camera and internet connection will take place.

Tip: Clear the cookies in the Chrome-browser before the start of your exam to avoid login-problems. Click on the three dots in the upper right corner of the Chrome-browser and click History > History > Clear browsing data.

Tip: Exam software does not work in protected (company) internet environments and computers. Please make sure to use a regular Wi-Fi/ethernet connection.

Last update:
Thursday, 29 April 2021

Which app should I download?

The e-mail from ProctorExam, which you will receive well before the test, explains which app it concerns. The app is part of ProctorExam and can be safely downloaded from the usual Apple / Android app stores. The instruction you receive from ProctorExam before the test tells you how to use the app. If there are any questions, you can always ask these in the ProctorExam chat. The instructions advise you to switch the phone to "airplane mode" during the exam, while using the app. This prevents notifications from other apps or incoming phone calls.

Last update:
Thursday, 29 April 2021

Which Internet browser should I use?

If you are taking a non-proctored exam, we always strongly recommend using the latest version of Google Chrome. Alternatively, Firefox could also be used.

If you are taking a proctored exam, you need to use the latest version of Google Chrome. The software that is used for proctored exams by EUR (ProctorExam) operates with an add-on that only works in combination with Google Chrome.

Last update:
Thursday, 29 April 2021

Who can I contact if I experience problems and/or have questions during the exam?

If you are taking a proctored exam, you should ask any questions either for technical issues or for content-related via the chat. If you are taking a non-proctored exam, you can email your questions to the contact person in the cover sheet of the exams. They will forward the questions to the appropriate recipients.

Last update:
Monday, 1 March 2021