Operations Management

How are you coping with your company’s operational challenges and opportunities? Not only specialists deal with this domain; managers in all departments of an organisation can use their leadership skills to influence the role and impact of supply chain and operations to compete effectively and successfully.

Operations management: reason for success or failure

Globalisation affects production, supply chain, procurement, distribution, R&D and engineering functions. This means you need more and more integration throughout the organisational value chain. This three-day RSM Executive Education workshop will provide you with tools and insights to deal with your operational challenges effectively and turn them into a business advantage.

Operations management is often a primary reason for success or failure in organisations. You will focus on the fundamental role of operations and supply chain while we help you to better understand the context of operational challenges, and how you can influence them in a positive way. You will also learn what and who your barriers are, and explore research insights and real-life business cases to make the process more transparent.

Learning objectives

After completing this programme, you will be able to:

  • identify how your role and management skills can aid the overall success of an organisation through operations and supply chains
  • contribute to the operational success of your organisation within your own leadership role
  • recognise success and failure within operations and supply chain management
  • translate and implement best practices from various industries and functions within your own organisation
  • apply grounded theoretical concepts to your own business challenges
  • drive your operational excellence by applying the learnings of global leaders.
  • This programme is suitable for managers who want to learn how they can add value to the overall success of their organisation. All first-time or soon-to-be managers from a diverse range of functional disciplines will benefit from this programme by understanding how operations and supply chain decisions are made. For example, managers in finance, marketing, human resources, and other departments.

  • During the Operations Management Programme you will learn from Dr Marie Schmidt, Dr Merieke Stevens and Dr Cynthia Kong. Occasionally we may substitute other faculty members according to the content of the programme and their availability.

    Dr Marie Schmidt
    Marie Schmidt is an assistant professor of operations management at RSM. Marie’s research interests cover optimisation in transportation planning, decision-making under uncertainty (in particular robust optimisation), multi-criteria optimisation and game theory. Marie obtained her PhD in mathematics from University of Goettingen. Her PhD thesis Integrating Routing Decisions in Network Problems received the dissertation award of the German Operations Research Society in 2012.

    Dr Merieke Stevens 
    Merieke Stevens is an associate professor of operations management at RSM. Her research focuses on relationships between organisations. Merieke is particularly interested in inter-firm relationship dynamics over time, co-operation between buyers and suppliers to achieve competitive advantage, trust asymmetries, and power and dependence in the supply chain. Her teaching topics include operational excellence, service operations, lean strategy, procurement in healthcare, and IoT in buyer-supplier co-ordination. Merieke has taught at The Wharton School, the University of Tokyo’s Faculty of Economics, and École Polytechnique Paris. She obtained her PhD in operations management at the University of Cambridge.

    Dr Cynthia Kong 
    Cynthia Kong is an assistant professor in RSM’s department of technology and operations management. She was also an assistant professor of operations at Adolfo Ibáñez University in Santiago de Chile for four years. Her research focuses on health care operations management and behavioural operations, with the goal of improving the efficiency and effectiveness of health care systems with methodology in operations. She completed her PhD in operations management at the National University of Singapore.

  • Dates

    Please contact our programme advisor Monique Collignon for more information. 


    € 2,900 (excl. 21% VAT) including course materials, lunches, and snacks. This fee does not include hotel accommodation.

    10% discount for alumni from Erasmus University Rotterdam and RSM. More information about the discount.

    General terms and conditions

    Our general terms and conditions apply when you register for an open programme. Please review them to learn more about our policies for cancellation, deferral and substitution.


    The programme takes place in the Bayle building on the Woudestein Campus of Erasmus University Rotterdam. 

    Hotel accommodation

    We recommend Novotel Rotterdam Brainpark Hotel, adjacent to the university and less than five minutes’ walk from campus. Participants benefit from special rates.

  • Please contact our programme advisor Monique Collignon for more information.