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Insurers and banking services are being computerised. The financial transaction may be free in the future, but that's just a commodity. You can see it as phone calls, which we never expected to be free. What's interesting are the add-ons. You see new business models emerge. Henk Volberda is interviewed on the matter in this article.
Insurers and banking services are being computerised. The financial transaction may be free in the future, but that's just a commodity. You can see it as phone calls, which we never expected to be free. What's interesting are the add-ons. You see new business models emerge. Henk Volberda is interviewed on the matter in this article.