Some entrepreneurs are calling for a legal ban on free returns for online purchases as it often results in damaged products being sent back. They believe that free returns encourage customers to place orders without sufficient consideration. While there's debate on whether the government should mandate paid returns, some experts, like Niels Agatz, suggest that consumers might be willing to pay return costs in the future as they become more conscious of sustainability and environmental impact.


  • Niels Agatz
    Role: Faculty
    Reference type: Referenced

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