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This article reports on the outcome of recent study by David De Cremer, Chris Reinders Folmer and Madan Pillutla (London Business School). The main conclusion of their research finds that we tend to overestimate the healing power of an apology.
In this radio interview Chris Reinders explains about the outcome of his recent study - conducted in conjunction with David De Cremer and Madan Pillutla (London Business School). The main conclusion of their research finds that we tend to overestimate the healing power of an apology.