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In 1987, ISO published the first ISO 9000 series of quality management standards (QMS). Since then, more than one million organizations in 178 countries have achieved ISO 9001 certification. But have they enjoyed financial benefits from doing so ? This article summarizes key results from 42 scientific studies.
In 1987, ISO published the first ISO 9000 series of quality management standards (QMS). Since then, more than one million organizations in 178 countries have achieved ISO 9001 certification. But have they enjoyed financial benefits from doing so ? This article summarizes key results from 42 scientific studies.