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We tend to overestimate the healing power of an apology.
Research regarding this subject, done in 2012, got a new boost. David de Cremer, together with Marius van Dijke and others, conducted several studies on the subject and explain more in this article.
We tend to overestimate the healing power of an apology.
Research regarding this subject, done in 2012, got a new boost. David de Cremer, together with Marius van Dijke and others, conducted several studies on the subject and explain more in this article.
The article is also published here:
www.cambridgenetwork.co.uk/news/the-art-of-apologising/
www.iedp.com/Blog/The_Art_of_Apologising