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Klaus Sebastian Garrido
PhD Candidate
Rotterdam School of Management (RSM)
Erasmus University Rotterdam

More information

Profile

Economist with experience in applying advanced analytics for data-driven decision-making. 

Lines of Research:

  • Conduct Behavioral Lab Experiments with Hybrid Chatbots (LLM & Rule-based) as Automated Negotiation Agents in Supply Chain Settings.
  • Airport Operations (Queue Jump) Passengers Boarding Before their Assigned Boarding Group.

Publications

Academic (1)
  • Garrido Tenorio, K., Becker-Peth, M., & de Vries, J. (2026). Hybrid (Rule-based + Gen AI) Chatbot: Automating Negotiations. In A. Følstad, S. Hobert, S. Papadopoulos, E. Lai-Chong Law, T. Araujo, E. Luger, & P. Bae Brandtzaeg (Eds.), Chatbots and Human-Centered AI: 9th International Symposium, CONVERSATIONS 2025, Lübeck, Germany, November 12-13, 2025, Revised Selected Papers (Vol. 16440). Springer Nature. https://klausgarridotenorio.github.io/files/Hybrid_Chatbot_Automating_Negotiations_.pdf

Courses

Behavioural Operations Management

  • Study year: 2025/2026
  • Code: BMME105