The Technology and Operations Management department (TOM) combines scientific ambition and rigour with practical relevance. The focus of our research and education is to understand and improve the design, manufacturing, and distribution of products and services in a digitizing world. Our engaged scholars develop scientific knowledge and prepare students, academics, and business people to be critical, creative, caring and collaborative thinkers and practitioners. 

The Technology & Operations Management (TOM) department creates and disseminates knowledge on technology operations management with an emphasis on the management of supply chains, information systems (including business data analytics and AI), and innovation. For this purpose, we collaborate with industry and educate our students to become the next generation specialists and leaders in these fields.

Prof. René de Koster, Department Chair

Rene de Koster

We research and teach in three critical business transformations:

  • business information management (BIM) with a focus on digital transformation
  • innovation management (IM) with a focus on business model transformation
  • supply chain management (SCM) with a focus on on the economical and sustainable transformation of processes, materials and information.

Business information management

Erasmus University Rotterdam Campus

Innovation management

Student drawing lightbulb

Supply chain management

A ship in a port

About our research



  • Ghorashi Khalilabadi, M., Roy, D., & de Koster, R. (2022). A Data-driven Approach to Enhance Worker Productivity by Optimizing Facility Layout. ERIM Report Series Research in Management. ERIM Report Series in Management No. ERS-2022-003-LIS
  • Renault, M. (2022). All for One and One for All: How Teams Adapt to Crises. Erasmus University.
  • Paul, J. (2022). Online Grocery Operations in Omni-channel Retailing: Opportunities and Challenges. Erasmus University.
  • Novales Uriarte, A. (2022). Thriving with Digitized Products: How Firms Leverage their Generative Capacity via Experimentation, Learning, and Collaboration. Erasmus University.
  • Dekker, I. (2022). Academic Thriving: Optimising Student Development with Evidence-Based Higher Education. Erasmus University.
  • Caballero Santin, J. (2022). Stunted Innovation: How large incumbent companies fail in the era of supply chain digitalization. Erasmus University.
  • Abdelwahed, A. (2022). Optimizing Sustainable Transit Bus Networks in Smart Cities. Erasmus University.
  • Cattani, G., Deichmann, D., & Ferriani, S. (2022). The generation, recognition and legitimation of novelty. Emerald Publishing. Research in the Sociology of Organization Vol. 77
  • Ansarin, M., Ghiassi-Farrokhfal, Y., Ketter, W., & Collins, J. (2022). How Does Distributed Generation Affect Economic Efficiency in Electricity Tariffs? In International Association for Energy Economics Online Conference (Vol. 313)
  • Cattani, G., Deichmann, D., & Ferriani, S. (2022). Novelty: Searching for, seeing, and sustaining it. In G. Cattani, D. Deichmann, & S. Ferriani (Eds.), The generation, recognition and legitimation of novelty (pp. 3-23). Emerald Publishing. Research in the Sociology of Organizations Vol. 77
  • Chen, H., Mehra, A., Tasselli, S., & Borgatti, S. P. (2022). Network Dynamics and Organizations: A Review and Research Agenda. Journal of Management, 48(6), 1602-1660.
  • ROTATE study group, & de Vos, F. H. (2022). Study protocol ROTATE-trial: anterior cruciate ligament rupture, the influence of a treatment algorithm and shared decision making on clinical outcome- a cluster randomized controlled trial. BMC Musculoskeletal Disorders, 23(1), [117].
  • Zhang, X. L., de Vries, J., de Koster, R., & Liu, C. G. (2022). Fast and Faultless? Quantity and Quality Feedback in Order Picking. Production and Operations Management, 31(4), 1536-1559.
  • Wu, Y., & de Vries, H. J. (2022). Effects of participation in standardization on firm performance from a network perspective: Evidence from China. Technological Forecasting and Social Change, 175, [121376].
  • Wiegmann, P. M., Eggers, F., de Vries, H. J., & Blind, K. (2022). Competing Standard-Setting Organizations: A Choice Experiment. Research Policy, 51(2), [104427].
  • van Elten, H. J., Sülz, S., van Raaij, E. M., & Wehrens, R. (2022). Big Data Health Care Innovations: Performance Dashboarding as a Process of Collective Sensemaking. Journal of Medical Internet Research, 24(2), [e30201].,
  • van Elburg, F. R. T., Klaver, N. S., Nieboer, A. P., & Askari, M. (2022). Gender differences regarding intention to use mHealth applications in the Dutch elderly population: a cross-sectional study. BMC Geriatrics, 22(1), [449].
  • van de Klundert, JJ., van der Hagen, L., & Markus, A. (2022). Eliminating transplant waiting time inequities – With an application to kidney allocation in the USA. European Journal of Operational Research, 297(3), 977-985.
  • Tsekouras, D., Li, T., & Benbasat, I. (2022). Scratch my back and I'll scratch yours: The impact of user effort and recommendation agent effort on perceived recommendation agent quality. Information and Management, 59(1), [103571].
  • Schroer, K., Ketter, W., Lee, T. Y., Gupta, A., & Kahlen, M. (2022). Data-Driven Competitor-Aware Positioning in On-Demand Vehicle Rental Networks. Transportation Science, 56(1), 182-200.
  • Ruesch, L., Tarakci, M., Besiou, M., & Van Quaquebeke, N. (2022). Orchestrating coordination among humanitarian organizations. Production and Operations Management, 31(5), 1977-1996.,
  • Roy, D., Van Ommeren, J-K., de Koster, R., & Gharehgozli, A. (2022). Modeling landside container terminal queues: Exact analysis and approximations. Transportation Research Part B: Methodological, 162, 73-102.
  • Riillo, C. A. F., Mijatovic, I., & de Vries, H. J. (2022). Certification to compensate gender prejudice–Analysis on impact of management system certification on export. Applied Economics, 54(33), 3777-3794.
  • Ried, L., Eckerd, S., & Kaufmann, L. (2022). Social desirability bias in PSM surveys and behavioral experiments: Considerations for design development and data collection. Journal of Purchasing and Supply Management, 28(1), [100743].
  • Polinder, G. J., Cacchiani, V., Schmidt, M., & Huisman, D. (2022). An iterative heuristic for passenger-centric train timetabling with integrated adaption times. Computers and Operations Research, 142, [105740].
  • Mihalache, M., R. Mihalache, O., & van den Ende, J. (2022). International Diversification and MNE Innovativeness: A Contingency Perspective of Foreign Subsidiary Portfolio Characteristics. Management International Review, 61(6), 769-798.
  • Mehta, S., Dawande, M., Janakiraman, G., & Mookerjee, V. (2022). An Approximation Scheme for Data Monetization. Production and Operations Management, Accepted Articles.
  • Manouchehrabadi, B., Letizia, P., & Hendrikse, G. (2022). Democratic versus elite governance for project selection decisions in executive committees. European Journal of Operational Research, 297(3), 1126-1138.
  • Li, X., Voorneveld, M., & de Koster, R. (2022). Business transformation in an age of turbulence – Lessons learned from COVID-19. Technological Forecasting and Social Change, 176(121452), [121452].
  • Li, T., Wang, J., & Wu, F. (2022). How One Airline Is Using AR to Improve Operations. Harvard Business Review.
  • Li, T., & Crisostomo Pereira Belo, R. (2022). To Make a Profit, Dating Apps Must Leverage Data Differently. Harvard Business Review.
  • Künn, S., Seel, C., & Zegners, D. (2022). Cognitive Performance in Remote Work - Evidence from Professional Chess. The Economic Journal, 132(643), 1218-1232.
  • Koolen, D., Huisman, R., & Ketter, W. (2022). Decision strategies in sequential power markets with renewable energy. Energy Policy, 167, [113025].
  • Jamili, N., van den Berg, P. L., & de Koster, R. (2022). Quantifying the impact of sharing resources in a collaborative warehouse. European Journal of Operational Research, 302(2), 518-529.
  • Hartleb, J., & Schmidt, M. (2022). Railway timetabling with integrated passenger distribution. European Journal of Operational Research, 298(3), 953-966.,
  • Gkiotsalitis, K., Schmidt, M., & van der Hurk, E. (2022). Subline frequency setting for autonomous minibusses under demand uncertainty. Transportation Research Part C: Emerging Technologies, 135, [103492].
  • Gajadien, C. S., Dohmen, P. J. G., Eijkenaar, F., Schut, F. T., van Raaij, E. M., & Heijink, R. (2022). Financial risk allocation and provider incentives in hospital–insurer contracts in The Netherlands. European Journal of Health Economics.,
  • Dong, Y., de Koster, R., Roy, D., & Yu, Y. (2022). Dynamic Vehicle Allocation Policies for Shared Autonomous Electric Fleets. Transportation Science.
  • De Lombaert, T., Braekers, K., De Koster, R., & Ramaekers, K. (2022). In pursuit of humanised order picking planning: methodological review, literature classification and input from practice. International Journal of Production Research.
  • Deichmann, D., & Baer, M. (2022). A recipe for success? Sustaining creativity among first-time creative producers. Journal of Applied Psychology.
  • Deichmann, D., Gillier, T., & Tonellato, M. (2022). Inside Renault’s community-driven approach to innovation. Harvard Business Review.
  • Bicer, I., Tarakci, M., & Kuzu, A. (2022). Using Uncertainty Modeling to Better Predict Demand. Harvard Business Review (digital).
  • Belo, R., & Ferreira, P. M. (2022). Free-Riding in Products with Positive Network Externalities: Empirical Evidence from a Large Mobile Network. MIS Quarterly, 46(1), 401-430.
  • Arslan, B., & Tarakci, M. (2022). Negative Spillovers Across Partnerships for Responsible Innovation: Evidence from the 2014 Ebola Outbreak. Journal of Management Studies, 59(1), 126-162.
  • Arani, H. V., Pourakbar, M., Laan, E. V. D., & de Koster, R. (2022). How to charge in servicizing: Per period or per use? European Journal of Operational Research.,
  • Ansarin, M., Ghiassi-Farrokhfal, Y., Ketter, W., & Collins, J. (2022). A review of equity in electricity tariffs in the renewable energy era. Renewable and Sustainable Energy Reviews, 161, [112333].
  • Ansarin, M., Ghiassi-Farrokhfal, Y., Ketter, W., & Collins, J. (2022). Economic inefficiencies of pricing distributed generation under novel tariff designs. Applied Energy, 313, [118839].
  • Netherlands ATHENA HIV Observational Cohort† (2022). A highly virulent variant of HIV-1 circulating in the Netherlands. Science, 375(6580), 540-545. [A30].
  • Lamballais, T., Merschformann, M., Roy, D., de Koster, M. B. M., Azadeh, K., & Suhl, L. (Accepted/In press). Dynamic policies for resource reallocation in a robotic mobile fulfillment system with time-varying demand. European Journal of Operational Research, 300(3), 937-952.


  • Vervest, P. (2021). Fast forward digital: A new kind of university. Erasmus University. Inaugural Addresses Research in Management Series No. EAL-2021-005-LIS
  • de Vries, H. (Author). (2021). Samen tegen corona - Dynamiek tussen regels en innovaties. Web publication/site, Nederlands Netwerk voor Kwaliteitsmanagement NNK.
  • Mulder, F., & Giessner, S., (2021). The Road to the Olympic Games Tokyo 2021: Why Many Heads Are Better than One, No. 421-0094-8, 12 p., RSM Case Development Centre
  • Tuncel, O., Basten, R., & Becker-Peth, M. (2021). Who Should Bear the Risk? A Theoretical and Behavioral Investigation of After-Sales Service Contracts. SSRN. SSRN Electronic Journal
  • Tsekouras, D., Gutt, D., & Heimbach, I. (2021). The Rise of Robo-Reviews – The Effects of Chatbot-mediated Review Elicitation on Online Reviews.
  • Kupfer, A., Gutt, D., Kundisch, D., & Zimmermann, S. (2021). On the Effectiveness of Self-Contained Reward Systems to Incentivize User-Generated Content (Under Review).
  • Kanellopoulos, I., Gutt, D., & Li, T. (2021). Do Non-Fungible Tokens (NFTs) Affect Prices of Physical Products? Evidence from Trading Card Collectibles (Preparing Resubmission to Management Science).
  • Hartleb, J., Schmidt, M., Huisman, D., & Friedrich, M. (2021). Modeling and solving line planning with integrated mode choice. SSRN.
  • Xiao, J. (2021). Coordination & Control in Contemporary Organizations. Erasmus University.
  • Truong, H. (2021). The Effect of Posted Prices on Sequential Auctions in B2B Multi-channel Markets. (EPS-2021-529- LIS ed.). Erasmus University.
  • Nikulina, A. (2021). Interorganizational Governance in Projects: Contracts and collaboration as alignment mechanisms. Erasmus University.
  • Hartleb, J. (2021). Public Transport and Passengers: Optimization Models that Consider Travel Demand. Erasmus University.
  • Bhoopalam, A. (2021). Truck Platooning: Planning and Behaviour. Erasmus University.
  • Azadeh, K. (2021). Robotized Warehouses - Design and Performance Analysis. Erasmus Universiteit Rotterdam (EUR).
  • Ansarin, M. (2021). The Economic Consequences of Electricity Pricing in the Renewable Energy Era. Erasmus University.
  • Veenstra, A., & Brugemann, LM. (2021). Vaccinatielogistiek. Dinalog.
  • Peters, E., Uenk, N., Oortwijn, A., Knight, L., Ahaus, K., van Raaij, E., Bosman, L., & Telgen, J. (2021). Material Supply Strategy in a Crisis, part 1, Supply strategies and their consequences in the Netherlands.
  • van Heck, E. (2021). Technology Meets Flowers: Unlocking the Circular and Digital Economy. Springer-Verlag.
  • van den Ende, J. (2021). Innovation Management. (1 ed.) Red Globe Press.
  • Vogelaar, A., & Priante, A. (2021). The Role of Social Media Normative Interventions and Environmental Awareness in Intentions to Change Pro-Environmental Behaviors. In T. X. Bui (Ed.), Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021
  • Truong, H. M., Ketter, W., Gupta, A., & van Heck, E. (2021). The impact of price and quantity information of an online pre-sales channel on Dutch auctions performance. In International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global Association for Information Systems. International Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global
  • Sweeney, J., & Vervest, P. (2021). Disrupting Viral Transmission by Facilitating Guided Self-Regulation. In Proceedings of the Forty-Second International Conference on Information Systems, Austin Association for Information Systems.
  • Riillo, CAF., Mijatovic, I., & de Vries, H. (2021). Certification to compensate gender prejudice: Analysis on impact of management system certification on export by companies in Central and Eastern Europe. In K. Jakobs (Ed.), Joint proceedings EURAS 2021 – Standardisation and Innovation / SIIT 2021 – The Past, Present and Future of ICT Standardisation (Vol. 16, pp. 499-517). Wissenschaftsverlag Mainz. EURAS Contributions to standardisation research Vol. 16
  • Matinheikki, J., Kauppi, K., van Raaij, E., & Brandon-Jones, A. (2021). Value-based procurement and agency problems in triadic healthcare relationships. In Bringing the Manager back in Management: 81st Annual Meeting of the Academy of Management Academy of Management.
  • Matinheikki, J., Kauppi, K., Kenny, K., Brandon-Jones, A., & van Raaij, E. (2021). When do procurement managers opt for value-adding devices? – Experimental research design. In Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times: Proceedings of the 28th EurOMA Conference EUROMA.
  • Hartleb, J., Friedrich, M., & Richter, E. (2021). Umlaufbildung für On Demand-Fahrzeugflotten in makroskopischen Nachfragemodellen. In HEUREKA’21: Optimierung in Verkehr und Transport
  • Grillo, F., Yousefi, A., Salvemini , E. M., de Vries, H., Wiegmann, P. M., Bekkers, R., & van de Kaa, G. (2021). Standards and Standardization: an Interdisciplinary Literature Review. In K. Jakobs (Ed.), Joint proceedings EURAS 2021 – Standardisation and Innovation / SIIT 2021 – The Past, Present and Future of ICT Standardisation (Vol. 16, pp. 227-244). Wissenschaftsverlag Mainz. EURAS Contributions to standardisation research Vol. 16
  • de Vries, H. (2021). Meeting COVID-19 rules: A multiple case study of standardisation and innovation in the cultural sector. In K. Jakobs (Ed.), Joint proceedings EURAS 2021 – Standardisation and Innovation / SIIT 2021 – The Past, Present and Future of ICT Standardisation (Vol. 16, pp. 155-170). Wissenschaftsverlag Mainz. EURAS contributions to standardisation research Vol. 16
  • Bagheri, S., Brandt, T., Sheombar, H., & Oosterhout, M. (2021). Value creation through urban data platform: A Conceptual Framework. In Proceedings of the 54th Hawaii International Conference on System Sciences (pp. 2464-2473)
  • Bagheri, S., Brandt, T., Sheombar, H., & van Oosterhout, M. (2021). Value creation through urban data platforms: A conceptual framework. In T. X. Bui (Ed.), Proceedings of the 54th Annual Hawaii International Conference on System Sciences, HICSS 2021 (pp. 2464-2473). Leiden-Delft-Erasmus Centre for BOLD Cities. Proceedings of the Annual Hawaii International Conference on System Sciences Vol. 2020-January
  • Wynstra, F., van der Valk, W., & Nullmeier, F. (2021). Mitigating Shirking: Contracting Performance in Buyer-Initiated Service Triads. In The Oxford Handbook of Supply Chain Management (pp. 586-621). Oxford University Press.
  • Vries, H. (2021). Unfolding Quality. In T. W. Hardono, & E. van Kemenade (Eds.), The Emergence Paradigm in Quality Management – A Way Towards Radical Innovation (pp. 130-131). Springer-Verlag.
  • Balk, B. M. (2021). A Framework Without Assumptions. In Contributions to Economics (pp. 9-64). Springer Science+Business Media. Contributions to Economics
  • Goldsby, C., & Hanisch, M. (2021). Platforms, Blockchains, and Hybrids: Digital Governance of Interorganizational Networks. Academy of Management Proceedings, 2021(1), 10541.
  • Zwaagstra Salvado, E., van Elten, H. J., & van Raaij, E. M. (2021). The Linkages Between Reimbursement and Prevention: A Mixed-Methods Approach. Frontiers in Public Health, 9, [750122].,
  • Schippers, M. C., & Rus, D. C. (2021). Optimizing Decision-Making Processes in Times of COVID-19: Using Reflexivity to Counteract Information-Processing Failures. Frontiers in Psychology, 12, 650525. [650525].
  • Schmidt, M., Gkiotsalitis, K., & Rodríguez-Martín, I. (2021). Preface: Public transport planning in the face of uncertainty. EURO Journal on Transportation and Logistics, 10, [100035].
  • Jakovljevic, M., Péntek, M., Wijeratne, T., Kockaya, G., & Pau, L. F. (2021). Editorial: Accelerated Globalization and Its Impact to the World's Health Care Achievement. Frontiers in Public Health, 9, [690239].
  • Gattiker, T. F., Hartmann, J., Wynstra, F., Pagell, M., Cantor, D., Yan, T., & Tate, W. (2021). Testing the shoulders of giants—Replication research using registered reports. Journal of Supply Chain Management, 57, 1-6.
  • Zou, B., de Koster, R., Gong, Y., Xu, X., & Shen, G. (2021). Robotic sorting systems: Performance estimation and operating policies analysis. Transportation Science, 55(6), 1430-1455.
  • Zofío, J. L., González, J., Prieto, A., & Vicente, J. (2021). Modelling the spatial and sectoral benefits of productivity enhancing innovations using a transport oriented multiregional IO framework: the ‘megatruck’ in Spain. Economic Systems Research.
  • Zhou, M., Loke, G. G., Bandi, C., Liau, Z. Q. G., & Wang, W. (2021). Intraday Scheduling with Patient Re-entries and Variability in Behaviours. Manufacturing and Service Operations Management, 24(1), 561.
  • Zhang, X., Ferreira, P. M., Godinho de Matos, M., & Belo, R. (2021). Welfare properties of profit maximizing recommender systems: Theory and results from a randomized experiment. MIS Quarterly, 45(1), 1-28.
  • Yao, Y., Van Woensel, T., Veelenturf, L. P., & Mo, P. (2021). The consistent vehicle routing problem considering path consistency in a road network. Transportation Research Part B: Methodological, 153, 21-44.
  • Wynstra, F., Akin Ates, M., & van Raaij, E. (2021). Developing a Purchasing Strategy Taxonomy Based on Competitive Priorities. Hacettepe University Journal of Economics and Administrative Sciences., 39(1), 33-49.
  • Wagenaar, J., Fragkos, I., & Zuidwijk, R. (2021). Integrated planning for multimodal networks with disruptions and customer service requirements. Transportation Science, 55(1), 196-221.
  • Vries, H. (2021). Abraham Kuyper kan helpen bij pandemie. Reformatorisch Dagblad, 25.
  • Vries, H. (2021). Samen en soeverein tegen corona - Een kuyperiaanse aanpak van de pandemie. Sophie, 11(1), 8-13. [2].
  • Vries, H. (2021). Samen tegen corona – Dynamiek tussen regels en innovaties. Kwaliteit in Bedrijf, 37(5-6), 30-41.
  • Vries, H., Klundert, J., & Wagelmans, A. (2021). Toward Elimination of Infectious Diseases with Mobile Screening Teams: HAT in the DRC. Production and Operations Management, 30(10), 3408-3428.
  • van Wessel, R. M., Kroon, P., & de Vries, H. J. (2021). Scaling Agile Company-Wide: The Organizational Challenge of Combining Agile-Scaling Frameworks and Enterprise Architecture in Service Companies. IEEE Transactions on Engineering Management.
  • van Raaij, E. (2021). 2021-50-11-5. Deal!, 9, 33.
  • van Heck, E., Souza, A. C., Pozzebon, M., & Petrini, M. (2021). Mobilizing a pluralist theoretical approach to understand microlending digital platforms: the AfricaMC case. RAUSP Management Journal, 57(1), 6-21.
  • Tuuli, M. M., & Van Rhee, H. (2021). How Ability, Motivation, and Opportunity Drive Individual Performance Behaviors in Projects: Tests of Competing Theories. Journal of Management in Engineering, 37(6), [04021070].
  • Triepels, RJMA., Daniels, H., & Berndsen, RJ. (2021). Monitoring Liquidity Management of Banks Using Recurrent Neural Networks. Computational Economics, 57(1), 89-112.
  • Szatmari, B., Deichmann, D., Ende, J., & King, B. (2021). Great successes and great failures: The impact of project leader status on project performance and performance extremeness. Journal of Management Studies, 58(5), 1267-1293.
  • Szatmari, B., Deichmann, D., van den Ende, J., & King, BG. (2021). How to prevent a rising star from flaming out. Harvard Business Review.
  • Staal, J., Mattace-Raso, F., Daniels, H. A. M., van der Steen, J., & Pel, J. J. M. (2021). To Explore the Predictive Power of Visuomotor Network Dysfunctions in Mild Cognitive Impairment and Alzheimer’s Disease. Frontiers in Neuroscience, 15, [654003].
  • Soyer, M., & Dittrich, K. (2021). Sustainable consumer behavior in purchasing, using and disposing of clothes. Sustainability (Switzerland), 13(15), [8333].
  • Schneider, C., Weinmann -, M., Mohr, PNC., & vom Brocke, J. (2021). I Will Survive: Predicting Business Failures From Customer Ratings. Marketing Science, 41(1), 188-207.
  • Schippers, M. C., & Rus, D. C. (2021). Majority Decision-Making Works Best Under Conditions of Leadership Ambiguity and Shared Task Representations. Frontiers in Psychology, 12, [519295].
  • Salvador, F., Alba, C., Madiedo Montanez, JP., Tenhiälä, A., & Bendoly, E. (2021). Project managers' breadth of experience, project complexity, and project performance. Journal of Operations Management.
  • Sáiz, P., & Zofío, J. L. (2021). The making and consolidation of the first national trademark system: the diffusion of trademarks across Spanish regions, 1850–1920. Regional Studies, 56(2), 256-275.,
  • Sachs, A. L., Becker-Peth, M., Minner, S., & Thonemann, UW. (2021). Empirical Newsvendor Biases: Are Target Service Levels Achieved Effectively and Efficiently? Production and Operations Management, 31(4), 1839-1855.
  • Rooderkerk, R., & Lehmann, DR. (2021). Incorporating Consumers’ Product Categorizations into Shelf Layout Design. Journal of Marketing Research, 58(1), 50-73.
  • Rijal, A., Bijvank, M., Goel, A., & De Koster, R. (2021). Workforce Scheduling with Order-Picking Assignments in Distribution Facilities. Transportation Science, 55(3), 725-746.
  • Ried, L., Eckerd, S., Kaufmann, L., & Carter, C. (2021). Spillover effects of information leakages in buyer–supplier–supplier triads. Journal of Operations Management, 67(3), 280-306.
  • Raithel, K., van Knippenberg, D., & Stam, D. (2021). Team Leadership and Team Cultural Diversity: The Moderating Effects of Leader Cultural Background and Leader Team Tenure. Journal of Leadership and Organizational Studies, 28(3), 261-272.
  • Polinder, G-J., Schmidt, M., & Huisman, D. (2021). Timetabling for strategic passenger railway planning. Transportation Research. Part B, Methodological, 146, 111-135.
  • Paundra, J., van Dalen, J., Rook, L., & Ketter, W. (2021). Why is my bus suddenly so crowded? Spillover effects of the discontinuation of three-in-one policy in Jakarta. Case Studies on Transport Policy, 9(3), 995-1005.
  • Ozdemir, MN., & Ende, J. (2021). Innovators' gains from incumbents' exit options in R&D alliances: A reconciliation of real options and transaction costs logics. Strategic Entrepreneurship Journal, 15(1), 144-166.
  • Özarık, S. S., Veelenturf, L. P., Woensel, T. V., & Laporte, G. (2021). Optimizing e-commerce last-mile vehicle routing and scheduling under uncertain customer presence. Transportation Research Part E: Logistics and Transportation Review, 148, [102263].
  • Moser, C., & Deichmann, D. (2021). Knowledge sharing in two cultures: The moderating effect of national culture on perceived knowledge quality in online communities. European Journal of Information Systems, 30(6), 623-641.
  • Mo, P., D'Ariano, A., Yang, L., Veelenturf, L. P., & Gao, Z. (2021). An exact method for the integrated optimization of subway lines operation strategies with asymmetric passenger demand and operating costs. Transportation Research Part B: Methodological, 149, 283-321.
  • Mirzaei, M., Zaerpour, N., & de Koster, R. (2021). How to Benefit from Order Data: Correlated Dispersed Storage Assignment in Robotic Warehouses. International Journal of Production Research, To appear(2), 549-568.
  • Mirzaei, M., Zaerpour, N., & De Koster, R. (2021). The impact of integrated cluster-based storage allocation on parts to picker warehouse performance. Transportation Research. Part E, The Logistics and Transportation Review, 146, 102207.
  • Mehta, S., Dawande, M., & Mookerjee, V. (2021). Can data cooperatives sustain themselves? LSE Business Review.
  • Mehta, S., Dawande, M., Janakiraman, G., & Mookerjee, V. (2021). How to Sell a Data Set? Pricing Policies for Data Monetization. Information Systems Research.
  • Manouchehrabadi, B., Letizia, P., & Hendrikse, G. (2021). Governance of collective entrepreneurship. Journal of Economic Behavior and Organization, 185, 370-389.
  • Luna-Meza, A., Godoy-Casasbuenas, N., Calvache, J. A., Díaz-Amado, E., Gempeler Rueda, F. E., Morales, O., Leal, F., Gómez-Restrepo, C., & de Vries, E. (2021). Decision making in the end-of-life care of patients who are terminally ill with cancer – a qualitative descriptive study with a phenomenological approach from the experience of healthcare workers. BMC Palliative Care, 20(1), 76. [76].
  • Lu, L., Dong, M., Jian, S. Y., Gao, J., Ye, L. Z., Chen, H. R., Zhang, T. T., Liu, Y. Y., Shen, H. Y., Gai, X. Y., & Liu, S. (2021). Sex differences in the factors associated with sleep duration in university students: A cross-sectional study. Journal of Affective Disorders, 290, 345-352.
  • Lal Kumawat, G., Roy, D., de Koster, R., & Adan, IJBF. (2021). Stochastic Modeling of Parallel Process Flows in Intra-logistics Systems: Applications in Container Terminals and Compact Storage Systems. European Journal of Operational Research, 290(1), 159-176.
  • Kumawat, GL., & Roy, D. (2021). AGV or Lift-AGV? Performance trade-offs and design insights for container terminals with robotized transport vehicle technology. IISE Transactions, 53(7), 751-769.
  • Kumawat, GL., & Roy, D. (2021). A new solution approach for multi-stage semi-open queuing networks: An application in shuttle-based compact storage systems. Computers and Operations Research, 125.
  • Koolen, D., Bunn, D., & Ketter, W. (2021). Renewable energy technologies and electricity forward market risks. The Energy Journal, 42(4), 21-45.
  • Konradt, U., Schippers, M. C., Krys, S., & Fulmer, A. (2021). Teams in Transition: A Three-Wave Longitudinal Study of Reflection, Implicit and Explicit Coordination and Performance Improvements. Frontiers in Psychology, 12, [677896].
  • Kong, Q., Riedewald, D., & Askari, M. (2021). Factors affecting portal usage among chronically ill patients during the COVID-19 pandemic in the Netherlands: Cross-sectional study. JMIR Human Factors, 8(3), [e26003].
  • Knight, LA., Peeters, E., van Raaij, E., & Uenk, N. (2021). Leren van de Coronapandemie. Deal!, 11, 38.
  • Klaver, N. S., Van de Klundert, J., Van den Broek, R. J. G. M., & Askari, M. (2021). Relationship between perceived risks of using mhealth applications and the intention to use them among older adults in the netherlands: Cross-sectional study. JMIR mHealth and uHealth, 9(8), e26845. [e26845].
  • Karamshetty, V., de Vries, H., Van Wassenhove, LN., DeWilde, S., Minnaard, W., Ongarora, D., Abuga, K., & Yadav, P. (2021). Inventory Management Practices in Private Healthcare Facilities in Nairobi County. Production and Operations Management, 31(2), 828-846.
  • Kandula, S., Krishnamoorthy, S., & Roy, D. (2021). A prescriptive analytics framework for efficient E-commerce order delivery. Decision Support Systems, 147, [113584].
  • Iyengar, K., Sweeney, J., & Montealegre, R. (2021). Pathways to individual performance: Examining the interplay between knowledge bases and repository kms use. Information and Management, 58(7), [103498].
  • Huisman, R., Koolen, D., & Stet, V. C. (2021). Pricing forward contracts in power markets with variable renewable energy sources. Renewable Energy, 180, 1260-1265.
  • Hudig, J., Scheepers, A. W. A., Schippers, M. C., & Smeets, G. (2021). Motives for studying and student wellbeing: Validation of the motivational mindset model. Frontiers in Psychology, 12, [753987].
  • Hoogervorst, R., Dollevoet, T., Maroti, G., & Huisman, D. (2021). A Variable Neighborhood Search Heuristic for Rolling Stock Rescheduling. EURO Journal on transportation and logistics, 10, [100032].
  • Hong, X., Meng, L., D'Ariano, A., Veelenturf, L. P., Long, S., & Corman, F. (2021). Integrated optimization of capacitated train rescheduling and passenger reassignment under disruptions. Transportation Research Part C: Emerging Technologies, 125, [103025].
  • Hong, X., Meng, L., Corman, F., D’ariano, A., Veelenturf, L. P., & Long, S. (2021). Robust capacitated train rescheduling with passenger reassignment under stochastic disruptions. Transportation Research Record, (12), 214-232.
  • Hinnosaar, M., Hinnosaar, T., Kummer, M. E., & Slivko, O. (2021). Externalities in knowledge production: evidence from a randomized field experiment. Experimental Economics, 25(2), 706-733.
  • Hinnosaar, T., Hinnosaar, M., Kummer, M., & Slivko, O. (2021). Wikipedia matters. Journal of Economics and Management Strategy.
  • Hernandez, M., Khattab, J., & Hoopes, C. (2021). Why Good Leaders Fail. MIT Sloan Management Review.
  • Hartleb, J., Friedrich, M., & Richter, E. (2021). Vehicle scheduling for on-demand vehicle fleets in macroscopic travel demand models. Transportation.
  • Gust, G., Brandt, T., Mashayekh, S., Heleno, M., DeForest, N., Stadler, M., & Neumann, D. (2021). Strategies for Microgrid Operation Under Real-World Conditions. European Journal of Operational Research, 292(1), 339-352.
  • Gumuskaya, V., van Jaarsveld, W., Dijkman, R., Grefen, P., & Veenstra, A. (2021). Integrating stochastic programs and decision trees in capacitated barge planning with uncertain container arrivals. Transportation Research Part C: Emerging Technologies, 132, [103383].
  • Gong, J., Sihag, V., Kong, Q., & Zhao, L. (2021). Visualizing Knowledge Evolution Trends and Research Hotspots of Personal Health Data Research: Bibliometric Analysis. JMIR Medical Informatics, 9(11), e31142. [e31142].
  • Giudici, A., Lu, T., Thielen, C., & Zuidwijk, R. (2021). An Analysis of the Stability of Hinterland Container Transport Cooperation. Transportation Science, 55(5), 1170-1186.
  • Ghiassi-Farrokhfal, Y., Ketter, W., & Collins, J. (2021). Making Green Power Purchase Agreements More Predictable and Reliable for Companies. Decision Support Systems.
  • Fügener, A., Grahl, J., Gupta, A., & Ketter, W. (2021). WIll humans-in-the-loop become borgs? merits and pitfalls of working with AI. MIS Quarterly: Management Information Systems, 45(3), 1527-1556.
  • Freyhofer Alarcon, SA., Ziegler, N., de Jong, E. M., & Schippers, M. C. (2021). Depression and Anxiety in Times of COVID-19: How Coping Strategies and Loneliness Relate to Mental Health Outcomes and Academic Performance. Frontiers in Psychology, 12, 682684. [682684].
  • Fretzen, U., Ansarin, M., & Brandt, T. (2021). Temporal city-scale matching of solar photovoltaic generation and electric vehicle charging. Applied Energy, 282, [116160].
  • Fransoo, J., & Agatz, N. (2021). Vaccinatielogistiek essentieel om vaccinverspilling en vertragingen te beperken. Stator, 2021(1).
  • Fransoo, J., & Agatz, N. (2021). Zo kunnen we sneller vaccineren. De Ingenieur.
  • Fragkos, I., Cordeau, JF., & Jans, R. (2021). Decomposition Methods for Large-Scale Network Expansion Problems. Transportation Research. Part B, Methodological, 144, 60-80.
  • Fragapane, G., De Koster, R., Sgarbossa, F., & Strandhagen, JO. (2021). Planning and control of autonomous mobile robots for intralogistics: Literature review and research agenda. European Journal of Operational Research, 294(2), 405-426.
  • Díaz-Lanchas, J., Zofío, J. L., & Llano, C. (2021). A trade hierarchy of cities based on transport cost thresholds. Regional Studies.
  • De Vries, H., Swinkels, L. E., & Van Wassenhove, L. N. (2021). Site Visit Frequency Policies for Mobile Family Planning Services. Production and Operations Management, 30(12), 4522-4540.
  • de Vries, H., Jahre, M., Selviaridis, K., van Oorschot, K. E., & van Wassenhove, LNJL. (2021). A review of scientific and grey literature on medicine shortages and the need for a research agenda in Operations and Supply Chain Management. Unknown.
  • de Vries, H. (2021). De Nederlandse driekleur is lastig te veranderen. NRC, 52(42), 19.
  • de Vries, H., Jahre, M., Selviaridis, K., van Oorschot, K. E., & Van Wassenhove, L. N. (2021). Short of drugs? Call upon operations and supply chain management. International Journal of Operations and Production Management, 41(10), 1569-1578.
  • Deo, S., Mehta, S., & Corbett, C. J. (2021). Optimal Scale-Up of HIV Treatment Programs in Resource-Limited Settings Under Supply Uncertainty. Production and Operations Management, 31(3), 883-905.
  • De Koster, R., Roy, D., Lim, YF., & Kumar, S. (2021). Special Issue of Production and Operations Management Journal “Managing Autonomous and IoT-driven Intralogistics Operations”. Production and Operations Management, 30(1), 293-294.
  • Deichmann, D., Gillier, T., & Tonellato, M. (2021). Getting on board with new ideas: An analysis of idea commitments on a crowdsourcing platform. Research Policy, 50(9), [104320].
  • Deichmann, D., Moser, C., & Ende, J. (2021). Talk, talk, talk: Exploring idea conversations and the micro-level foundations of knowledge sharing for innovation. Innovation: Organization & Management, 23(3), 287-313.
  • CORNELIUS, PHILIPP. B., GOKPINAR, BILAL., & STING, FABIAN. J. (2021). How temporary assignments boost innovation: When front-line manufacturing employees are exchanged between company sites, they contribute more valuable ideas. MIT Sloan Management Review, 62(3), 9-11.
  • Cornelius, P., Gokpinar, B., & Sting, F. (2021). Sparking Manufacturing Innovation: How Temporary Interplant Assignments Increase Employee Idea Values. Management Science, 67(4), 1993-2656.
  • Chen, F., & Wynstra, F. (2021). Inkoopethiek: het effect van bedrijfscodes. Deal!, 46-49.
  • Chen, W., de Koster, R., & Gong, Y. (2021). Performance Evaluation of Automated Medicine Delivery Systems. Transportation Research. Part E, The Logistics and Transportation Review, 147, 102242.
  • Calmon, A. P., Graves, S. C., & Lemmens, S. (2021). Warranty Matching in a Consumer Electronics Closed-loop Supply Chain. Manufacturing and Service Operations Management, 23(5), 1314-1331.
  • Brandt, T., & Dlugosch, O. (2021). Exploratory data science for discovery and ex-ante assessment of operational policies: Insights from vehicle sharing. Journal of Operations Management, 67(3), 307-328.
  • Brandt, T., Wagner, S., & Neumann, D. (2021). Prescriptive Analytics in Public-Sector Decision-Making: A Framework and Insights from Charging Infrastructure Planning. European Journal of Operational Research, 291(1), 379-393.
  • Brandt, T., Dlugosch, O., Abdelwahed, A., van den Berg, P., & Neumann, D. (2021). Prescriptive Analytics in Urban Policing Operations. Manufacturing and Service Operations Management, Accepted.
  • Boysen, N., de Koster, R., & Fuessler, D. (2021). The forgotten sons: Warehousing systems for brick-and-mortar retail chains. European Journal of Operational Research, 288(2), 361-381.
  • Berchicci, L., & Tarakci, M. (2021). Aspiration formation and attention rules. Strategic Management Journal.
  • Baumgarte, F., Brandt, T., Keller, R., Röhrich, F., & Schmidt, L. (2021). You'll never share alone: Analyzing carsharing user group behavior. Transportation Research. Part D, Transport and Environment, 93, [102754].
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  • Bansal, V., Roy, D., & Pazour, JA. (2021). Performance analysis of batching decisions in waveless order release environments for e?commerce stock?to?picker order fulfillment. International Transactions in Operational Research, 28(4), 1787-1820.
  • Bansal, V., & Roy, D. (2021). Stochastic modeling of multiline orders in integrated storage?order picking system. Naval Research Logistics.
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  • Alban, A., Blaettchen, P., de Vries, H., & Van Wassenhove, L. N. (2021). Resource Allocation with Sigmoidal Demands: Mobile Healthcare Units and Service Adoption. Manufacturing and Service Operations Management.
  • Agatz, N., Fan, Y., & Stam, D. (2021). The impact of green labels on time slot choice and operational sustainability. Production and Operations Management.
  • Abdelwahed, A., van den Berg, PL., Brandt, T., Ketter, W., & Mulder, J. (2021). A boost for urban sustainability: optimizing electric transit bus networks in Rotterdam. Journal on Applied Analytics, 51(5), 391-407.
  • Kuitert, L., Willems, J. J., & Volker, L. (2021). Value integration through social innovation in blue-green infrastructure projects. 704-713. Paper presented at 37th Annual Association of Researchers in Construction Management Conference, ARCOM 2021, Virtual, Glasgow, United Kingdom.


TOM faculty members are very active in doing research in collaboration with innovative companies and publish results in academic and business journals to inspire both academics and practitioners.

Business Information Management (BIM) explores the use and impact of information ‒ and information systems ‒ as a strategic asset for customers, firms, supply chains, business networks, and markets. It investigates the opportunities presented by new information technologies such as mobile platforms, cloud computing, business analytics and social media. At Rotterdam School of Management, Erasmus University (RSM), BIM is part of the teaching and research activities in the Technology and Operations Management department.

Innovation Management (IM) involves all the actions needed to generate innovative ideas and turn them into attractive new products, services, and business models. Today’s business credo mandates more innovations, and those innovations become substantially more complex, multi-dimensional and risky. At RSM we study the latest developments in innovation and we investigate how to manage them successfully in practice by linking the latest management theories to business practice.

Logistics and Supply Chain Management (SCM) focuses on the effective and efficient management of the products and services lifecycle. Successful SCM is imperative for any competitive business. Our research and teaching is targeted at transportation, sourcing strategies, facility logistics, optimisation, inter-firm relationship management, behavioural operations, and sustainability.


TOM faculty members are internationally oriented and with a diverse background ranging from applied mathematics, engineering, and computer science, to economics and business administration. We are team players that collaborate with top research groups around the world with the purpose of being a force for positive change.


Connect with our global community of academics

Connect with our global community of academics, students, alumni, business professionals and corporate partners, at one of our events. You can learn more about research on Logistics & Information Systems by attending the Erasmus Research Institute of Management seminars.

You can find them here

You can learn more about RSM’s programmes, network with creative leaders and thinkers, and boost your career during information sessions, workshops, webinars and masterclasses. Click here to find an overview of what  RSM events are coming up


Professor Jo van Nunen Award

This annual award is to recognise and honour the outstanding quality of the Master thesis.

Prof.Dr.Ir. Jo van Nunen (1945-2010) was Professor of Operations Research and Information Systems and is considered one of the founding fathers of Rotterdam School of management, Erasmus University. He was well known for his energy and enthusiasm for bridging management science and management practice. He inspired many generations of students, faculty, alumni, managers, and entrepreneurs.

The winner of the award is selected by an academic committee consisting of the academic directors and thesis coordinators of the three master programmes and the members assess the theoretical contribution, methodological rigor, and managerial impact.

SCM: Didi Kool - The design of product return policies: an optimal balance between customer value and product return rate
BIM: Jarón Rijven - The Role of Advertisement Design and Consumers’ Prosocial Motivation in Green Advertising
IM: Merel Schaap - The fight against AMR: A comparison between the innovation performance of public-private and private-private partnerships

SCM: Lisanne Kempen – Optimizing the pallet flows of Danone Benelux
BIM: Sandra Slotboom – The Influence of Chatbot Conversational Capability on Socially Desirable Responding and Survey Response Rate
IM: Rose Admiraal – Redefining the role of the leader: Understanding how the role of the external leader is redefined during a transmission to self-managing teams 

Business Information Management

The winners of the thesis awards are Christian Sitepu with his thesis entitled "A blockchain based ecosystem Blueprint for International Trade" and Dirk de Raaff with his thesis entitled "The effect of personalized referral policies: A randomised field experience".

Management of Innovation

The winner of the thesis award is Violetta Rodopoulou. Her thesis entitled "Innovation and Technical Efficiency of Crowdsourcing Ideas: A Multimethod Study of the My Starbucks Idea Platform" is about a very important and novel research topic: the difficulty of evaluating and selecting new ideas. In her thesis, Violetta introduces and tests the concept of"idea efficiency" - how much input is necessary to implement a particular idea and what is the expected output once an idea is implemented? 

Supply Chain Management

The winner is Christian Kaps for his thesis “Towards better warehouse efficiency distinction through cross-efficiency measurement“. The thesis presents several new DEA cross-efficiency measures that can be used for benchmarking and comparing decision making units.

Business Information Management

The winner of the thesis award is Lizan Bakker. Her thesis deals with the use of personalized product recommendations in the context of e-mail marketing; a novel and relevant topic from an academic and managerial perspective.

Management of Innovation

The winner of the thesis award is Emma Schootstra. Her novel thesis investigated the effect of mindfulness on creativity. Emma meticulously designed an experiment that delivered findings that can be readily applicable to many organisations particularly because mindfulness interventions are quite easily carried out.

Supply Chain Management

The winner of the thesis award is Pascal Kolb, with his thesis: "Tackling Demand Fluctuations in Supply Chains with Lean Management"

Business Information Management

The winner of the thesis award is Linda Weekers with the thesis: "The Effect of Product Benefits, Persuasion Cues and Image Color on Ad Effectiveness in a Social Network Environment", coached by Dimitris Tsekouras.

Management of Innovation

The winner of the thesis award is Joost H. van Houten with the thesis: "When Resource Constraints lead to Innovation Success", coached by Murat Tarakci.

Supply Chain Management

The winner of the thesis award is Esmee Hoondert with the thesis: "Same-Day Delivery at Coolblue" coached by Niels Agatz.

Business Information Management

The winner of the thesis award is Caroline Masart with the thesis: "Rethinking privacy in the Era of Big Data - The Impact of Corporate Privacy Strategies on Customer Behaviour in the Fianancial Services Industry".

Management of Innovation

The winner of the thesis award is Pieter Nijs with the thesis: "The Mutual Impact of Standards and Stakeholders in Sports Business - a longitudinal Case Study of Formula I Motor Racing as a Multi-sided Platform".

Supply Chain Management

The winner of the thesis award is Christoph Klein with the thesis: "Digital Colour Communication in the Textile Supply Chain - a Standards Batttle".

Affiliated centers

These research entities at Rotterdam School of Management, Erasmus University (RSM) study the intersection of business and public policy, international affairs, markets and policy. RSM faculty members excel at solving critical business issues and defining best practices across a range of industries that will transform the world of business.


Contact us

Department Technology and Operations Management is located in Mandeville (T) building on Woudestein campus, Erasmus University Rotterdam. You can find the campus map here.

Visiting Address

Rotterdam School of Management, Erasmus University
Department of Technology & Operations Management.
Mandeville (T) Building, Room 09-12
Burgemeester Oudlaan 50
3062 PA Rotterdam
The Netherlands

Postal Address

P.O. Box 1738
3000 DR Rotterdam
The Netherlands

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