General terms & conditions

General terms & conditions

Article 1 – Scope
The General Terms and Conditions named in this document apply to all Participants and/or any representatives of Participants of any programme of the Corporate Communication Centre B.V., Erasmus University. The General Terms and Conditions are non-negotiable and accepted upon Registration.

Article 2 – Applicable Law
2.1 Dutch Law is exclusively applicable to the General Terms and Conditions and any other contract between the Corporate Communication Centre B.V. and any other third party.
2.2 The General Terms and Conditions apply to all offers within the Master of Science in Corporate Communication study programme, and upon registration for a study programme offer a Participant unconditionally accepts these General Terms and Conditions.
2.3 Deviations from these General Terms and Conditions are only binding in as far as they have been agreed in Writing and signed by both Parties. 

Article 3 – Definitions
For the purpose of these General Terms and Conditions, the following definitions apply:

  1. ‘CCC B.V.’ means any representative of the Corporate Communication Centre B.V.
  2. ‘Study Programme’ means any of the following definitions:
  3. An advanced elective course;
  4. The Executive Summer Course in Corporate Communication;
  5. The Executive Winter Course in Corporate Communication;
  6. The Study Trip;
  7. The Thesis;
  8. Any other course, training programme, coaching programme and/or other form of education.
  9. ‘Participant’ means any individual registered for and/or participating in a Study Programme.
  10. ‘Course Material’ means all types of material, whether hardcopy or digital, provided by CCC B.V. to the Participant.
  11. ‘Written’ means recorded in writing or by electronic means as defined by Section 6:227a of the Dutch Civil Code.
  12. ‘Application Form’ means the following form: www.rsm.nl/master/executive-masters/master-in-corporate-communication/application-form/

Article 4 – Registration
4.1 A Participant applies by filling in an online registration form. A completed and signed online registration form must be submitted. To complete the registration a Participant will receive notice of admission in Writing from CCC.
4.2 Registration is binding upon the written sending of the ‘Application Form’ and after a 14 (fourteen) day reflection period.
4.3 Confirmation of admission by CCC shall mean that the Participant undertakes to pay the agreed course fees, and shall abide by other terms and conditions set out in these terms and conditions. If a third party sponsors the Participant for all or part of his/her course fees, CCC will invoice that third party upon mutual request of the Participant and his/her sponsor. Should a sponsor fail to pay the fees when they become due, the Participant shall become solely and entirely responsible for payment. 
4.4 Participant is registered after the Registration has been confirmed by CCC B.V. in writing.
4.5 If a Participant has not sent the ‘Application Form’ in written, but has registered in any other way and has received a written confirmation by CCC B.V., the registration is binding.
4.6 If a Participant has not registered in any way, but has received the Course Material and/or has signed any attendance list provided by CCC B.V., the registration is binding.
4.7 Registration takes place for the selected study programme offer and for the study period indicated on the online form unless agreed otherwise.
4.8 CCC B.V. can limit the window during which a Participant can register, and/or limit the number of Participants admitted to a study programme offer.


Article 5 – Programme
5.1 The Participant knows that the Part-time Executive International Master of Science in Corporate Communication (hereafter: the Master of Science) consists of four parts. Part I being the Summer Course in Corporate Communication or Winter Course in Corporate Communication, Part II being the Advanced Elective Courses, Part III being the Study Trip and Part IV being the Thesis Supervision.
5.2 The Participant is aware that it has to take six Advanced Elective Courses in order to receive the Master’s degree.
5.3 The Participant accepts that it has to pass all four parts in order to receive the Master of Science degree.
5.4 The Participant can follow any Study Programme without having been registered for the Master of Science, except if stated otherwise. In any case, participating in the Study Trip and/or the Thesis is not possible without registration for the entire Master of Science.

Article 6 – Entry Requirements
6.1 CCC B.V. has entry requirements to participate in the Part-time Executive International Master of Science in Corporate Communication. The admission process for this programme is structured by person and not by category. There are no quotas or targets in the programme’s admission process, and CCC B.V. assess each applicant based on her or his own individual strengths and merit.

CCC B.V. has formulated the following four cumulative admission criteria:

  1.  A minimum of three years of relevant professional experience in the corporate communication field. Incoming Participants must therefore submit their C.V.
  2.  Successful participation in an individual interview with a representative of CCC B.V. CCC B.V. has an individual interview with each applicant to assess their application. CCC B.V. assesses whether the individual interview has been successful.
  3. The student must have an accredited Applied Science and/or University Bachelors diploma. Diplomas from outside of the Netherlands are carefully evaluated by a representative from CCC B.V., who consults the RSM admissions office and/or the Nuffic diploma recognition department if required to assess application materials, and specifically to decide if prior degrees qualify as equivalent to higher-level university or vocational degrees in the Netherlands. Degrees will only be evaluated after submission of the online application form and after receiving all supporting documents requested by a representative from CCC B.V.
  4. Proven English language proficiency. Applicants need to demonstrate English proficiency during the interview, in all correspondence and in the C.V.

CCC B.V. reserves the right to refuse an applicant based on the entry requirement and/or the individual interview.
6.2 CCC B.V. can change the entry requirements at any given time.
6.3 The Participant that has already been accepted in Written*, can finish the Part-time Executive International Master of Science in Corporate Communication even when the Participant does not comply with the (updated) entry requirements.

Article 7 – Grades
7.1 CCC B.V. works with the official Dutch grading system.
7.2 The Participant is aware of the way the Dutch grading system works and is aware that a 5.5 is the minimum pass mark.
7.3 The Participant accepts that the CCC B.V. decides who grades their work. The Participant cannot appeal against this decision.
7.4 The Participant is aware that CCC B.V. is not liable for any grades given. If the Participant does not pass a subject, there is no free re-sit. The Participant has to pay the fee for that subject again.
7.5 If the failed subject is an Advanced Elective Course, the Participant is allowed to follow a different Advanced Elective Course and not re-sit the failed Advanced Elective Course. The full fee has to be paid for the different Advanced Elective Course.
7.6 The Master of Science in Corporate Communications diploma will only be issued to the Participant after all the payments for all the Study Programmes have been made in full.

Article 8 – Fees
8.1 The Participant accepts that the fees can differ from the fees written on the website, the Payment Plan, in an e-mail or any other form of written communication and from oral communication by CCC B.V.
8.2 The fee for the Summer Course in Corporate Communication and Winter Course in Corporate Communication includes and is limited to the teaching costs, the Course Materials, breakfast, lunch and dinner and accommodation costs during the course.
8.3 The fee for the Study Trip includes and is limited to teaching costs, the Course Materials, accommodation costs and travelling to the Study Trip destination from Amsterdam, or if the Participant does not live in the Netherlands, a refund of 500 (five hundred) euros.
8.4 The fee for the Advanced Elective Courses includes and is limited to teaching costs, lunch and Course Materials.
8.5 Only for Participants who are registered for the full Master’s programme, the following facilities of the Erasmus University are included (exhaustive list): access to the university library and all other campus facilities.

Article 9 – Terms of Payment
9.1 The Participant agrees that he or she is not in a position to negotiate about the Terms of Payment.
9.2 CCC B.V. sends the invoice for the Study Programme after the admission is completed. The admission is completed when the registration has been confirmed by CCC B.V. in writing.
9.3 Payment is due within 14 days of the invoice date. If admission is within 14 days prior to the start of the Study Programme, payment is due upon receipt of the invoice.
9.4 In any case, regardless of when the invoice is received, payment is required prior to the start of the Study Programme.
9.5 If the payment is not received prior to the start of the Study Programme, the Participant is aware that he or she can be refused by CCC B.V. to participate in the Study Programme.
9.6 If the payment is not received prior to the start of the Study Programme, CCC B.V. will send a reminder. CCC B.V. can charge administration costs of 15% (fifteen percent) of the amount due if it sends a third reminder.
9.7 If the Participant does not pay within 14 days after the third reminder, CCC B.V. will hire a debt collection agency in order to receive the payment. All the costs involved in hiring this debt collection agency have to be paid by the Participant.
9.8 If the current or previous employer of the Participant has to pay the invoice for the Study Programme and it fails to do so after a third reminder has been send by CCC B.V., CCC B.V. has the right to send the invoice for the Study Programme to the Participant, who has to pay the fee written on the invoice within 14 days. This right of recourse is not negotiable.
9.9 CCC B.V. reserves the right at all times to require security for payment in a form determined by CCC B.V.
9.10 CCC B.V. is entitled to full compensation for all costs and fees incurred in the event of late payment or non-payment of its invoice.
9.11 A discount of 10% (teen percent) is offered to the Participant if the tuition fees are paid in full after Registration (see Article 3 under d General Terms and Conditions) or in a maximum of two instalments over a period of 1.5 years where the first period must be paid at Registration. The discount is only applicable at the first 2 (two) Registrations for (a) Study Programme(s). The discount does not have a retroactive effect to the previous payments.
9.12 CCC B.V. reserves the right to require security for payment at all times.

Article 10 – Cancellation
10.1 If circumstances so require, or the number of applicants for any course programme is insufficient to run the programme efficiently, CCC B.V. may decide to cancel the course programme. It shall inform participants about this as soon as possible but no later than at least two (2) weeks before the intended start date of the course Programme. In the event of a cancellation, course fees already paid shall be refunded promptly and in full.
10.2 CCC B.V. may offer Participants an alternative course programme or an alternative start date for the original course programme. If Participants accept the newly proposed start date there shall be no refund of the course fees. If Participant joins an alternative course programme, the difference in course fees with the original course Programme shall become due and payable, or shall be refunded, whichever is the case.
10.3 The Participant has the right to cancel his/her participation subject to the conditions set out in this clause.
a) A cancellation must be sent by e-mail to the Programme Manager of the programme a Participant registered for or to ccc@rsm.nl. The cancellation notice must contain a copy of the notice of admission which the Participant received after registration.
b) The Participant has the right to cancel his/her participation free of charge within a term of thirty (30) calendar days after receipt of the written confirmation of the registration, unless the start date of the course programme is within that term.
10.4 As of the moment of registration, CCC B.V. starts incurring one-off costs and expenses on behalf of the Participant to deliver the course programme to the Participant. In order to recover the costs and expenses incurred with the first registration, CCC B.V. is entitled to charge a cancellation fee to the Participant. As the costs and expenses incurred are dependent on the moment the request for cancellation is received, the cancellation fee is calculated as follows:

  • 25% of the programme fee if the cancellation notice is received 30 days or more before the start date;
  • 75% of the programme fee if the cancellation notice is received between 29 and 15 days before the start date;
  • 100% of the programme fee if the cancellation notice is received 14 days or less before the start date;
  • 100% of the programme fee if the cancellation notice is received after the programme has started.

10.5 Cancellation with full refund might be possible due to special circumstances. CCC B.V. has the full right to decide whether the Participants’ situation is a special circumstance. This depends on the circumstances of the case. CCC B.V. will review every case with due consideration of reasonableness and fairness. 

Article 11 Deferral and Substitution
11.1 The Participant has the right to defer (postpone) his/her participation once subject to the following conditions:
(a) he/she provides written notice thereof by e-mail to the programme Manager of the programme a Participant registered for or to CCC@rsm.nl.
(b) if a notice is given within 30 days prior to the start date of the course programme, costs and expenses have incurred and 25% of the programme fee will be charged by CCC B.V.
(c) the Participant will partake in the course programme in the first opportunity the course is given by CCC B.V. and within and a half year (1.5) for which he/she originally registered,
(d) the Participant pays the cancellation fee set out in clause 10.4 above, if the Participant defers his/her participation for a second time. 
11.2 A Participant has the right to replace himself/herself with a substitute candidate for the course programme, provided that the substitute candidate meets any admission requirements set by CCC B.V., and agrees to do any required pre-programme work. The Participant will inform CCC B.V. as soon as possible after deciding that he/she will need to be replaced, providing CCC B.V. with all necessary and/or requested details to process such a change. A substitute candidate will be asked to fill out a registration form. To guarantee the quality of the programme experience, CCC B.V.  reserves the right to reject the substitute. Changes to the programme registrations may affect any previously applied discounts, and may result in an increase in the course programme registration fees. 

Article 12 – Liability
12.1 CCC B.V. is not liable to any (last-minute) changes in the Study Programme.
12.2 CCC B.V. exercises great care when composing the Course Material it provides. However, CCC B.V. does not guarantee the completeness and the correctness of Course Material. Liability for damage arising from any decision or action based on the Course Material and/or information otherwise provided within the context of the programme is expressly excluded.
12.2 CCC B.V. is not liable for any accidents happening during the Study Programme or during the travel to and/or from the location of the Study Programme.
12.3 If the Study Programme is cancelled, CCC B.V. is liable limited to the Study Programme fee.
12.4 If Participant incurs damage in respect of which CCC B.V. is liable, that liability shall at all times be limited to a maximum amount that is equal to the fee payable by Participant on the basis of the agreement with CCC B.V. 

Article 13 – Complaints
13.1 If the Participant has any complaints about the Study Programme, this shall be send in written within 7 days after the concerned Study Programme has finished.
13.2 CCC B.V. shall reply to the complaint within 30 days.
13.3 CCC B.V. will try to come with a solution for the complaint. This will be a best efforts obligation and shall not constitute an obligation to perform or a guarantee commitment.
13.4 If the Participant does not agree with the solution for the complaint, CCC B.V. will send the complaint to the Complaint Committee.
13.5 The Complaint Committee consists of Marijke Baumann, Joep Cornelissen and Hananja van Dijk. Official complaints must be send to mbaumann@rsm.nl.
13.6 If the Participant does not agree with the solution provided by CCC B.V. and/or the solution provided by the Complaint Committee and has made a written complaint within 7 days after the concerned Study Programme has finished, the complaint can be presented to the competent court.

Article 14 – Privacy
14.1 This article is in compliance with the General Data Protection Regulation 2018.
14.2 CCC B.V. needs the following Data from Participants:

  1. Full name
  2. Date of Birth
  3. Postal Address
  4. Billing Address
  5. E-mail Address
  6. Telephone number
  7. Position and Name of Company
  8. Resume
  9. Diplomas
  10. Transcript of Records
  11. Copy of passport

CCC B.V. needs the first seven above mentioned data for both Participants in one or more Study Programme(s) and for Participants in the full Master’s Programme. We need the data to be able to send the Course Material to Participants (Article 16), to update them about the Study Programme Participants registered for, to charge the Participants for the fee of the Study Programme (Article 9) and to deliver the Certificate of Completion and/or the Certificate of Participation as mentioned in Article 17. CCC B.V. needs all the before mentioned data to enroll the Participant in the complete Part Time Executive International Master of Science in Corporate Communication (see Article 6).
14.3 All the Data gathered from Participant shall remain confidential. CCC B.V. does not share this Data with third parties.
14.4 CCC B.V. will keep the Student’s Data needed as an Erasmus University Alumni lifelong. This is in compliance with the policy and General Terms and Conditions of the Erasmus University Rotterdam. The phrase ‘needed as an Erasmus University Alumni’ means that CCC B.V. keeps all data needed to be able to verify the graduation of an Alumni.
14.5 CCC B.V. will keep all the other Student’s details in retention for a period of 7 (seven) years. The Dutch Tax Authority requires CCC B.V. to store their data during this period (see Article 52 Algemene wet inzake rijksbelastingen).

Article 15 – Copyright & Confidentiality
15.1 The copyrights and/or other intellectual property rights associated with a Study Programme arranged by CCC B.V. and/or the Course Material are and remain the property of CCC B.V. and/or teacher(s) and/or any other representatives of the relevant Study Programme.
15.2 Without prior written permission by CCC B.V. Participant may not use the Course Material except for personal use, or reproduce the Course Material in any way and/or sell and/or make it available to third parties.                            
15.3 During a Study Programme, Participants may be exposed to confidential information related to the personal and/or business situation of fellow Participants. Participants agree not to disclose such information to external parties or individuals, nor to use any such information other than for purposes directly related to the Study Programme.   

Article 16 – Course Material
16.1 CCC B.V. will send the Course Material needed to prepare for the Study Programme.
16.2 CCC B.V. reserves the right to select the needed Course Material.
16.3 CCC B.V. will send the Course Material at least 10 working days before the start of the Study Programme, unless the Participant has registered less than 15 working days before the start of the Study Programme.
16.4 If the Participant registers less than 15 working days before the start of the Study Programme, CCC B.V. will try to send the Course Material as soon as possible.
16.5 CCC B.V. is not liable for the Course Material from the moment of sending onwards.

Article 17 – Updates on personal data
17.1 The Participant updates CCC B.V. with their personal data if the Participant believes it is necessary that CCC B.V. is updated.
17.2 In any case, the Participant updates CCC B.V. about their change of Postal Address if the Participant will receive Course Material in the future.
17.3 Change of billing address shall be updated to CCC B.V. at registration for a next Study Programme.

Article 18 – Certificates
18.1 The Participant will receive a Certificate of Completion for a Study Programme after this Study Programme is successfully completed in accordance with Article 7 and the payment obligations of Article 9 have been fulfilled and CCC B.V. has received payment for all the outstanding invoices.
18.2 The Participant will receive a Certificate of Participation for the Summer Course in Corporate Communication and/or for Foundations of Corporate Communication only after the payment obligations of Article 9 have been fulfilled and CCC B.V. has received payment for all the outstanding invoices. If the Participant wants a Certificate of Participation for any other Study Programme, this should be asked per e-mail to ccc@rsm.nl.

Article 19 – Termination of agreement
CCC B.V. can terminate any agreement with Participant in the event that Participant fails to fulfil an obligation arising from the agreement, or fails to do so on time and after receiving a warning from CCC B.V. continues in this failure to comply.

Article 20 – Exclusion
20.1 If the Participant hinder the usual course of a Study Programme in any way, CCC B.V. can exclude the Participant from further participation.
20.2 CCC B.V. reserves the right to decide what the usual course of a Study Programme means.
20.3 If the Participant is excluded the Terms of Payment of Article 9 will remain in force.

Article 21 – Replacement of Teacher
CCC B.V. is at all times authorized to replace a teacher and/or professor and/or trainer and/or coach in case of illness or other unavoidable circumstances. CCC B.V. will try to find a suitable replacement. CCC B.V. reserves the right to define who is a suitable replacement.

Article 22- Thesis
22.1 The thesis officially starts once the Thesis Coach, appointed exclusively by CCC B.V., has approved the research proposal of the Participant.
22.2 Once the thesis has started, it needs to be finished at the date, appointed exclusively by CCC B.V., at which the final thesis needs to be handed-in.
22.3 If the Participant finishes later than the abovementioned date, the Participant needs to pay the fee for the Thesis again.

Article 23 – Reparation Clause
23.1 If CCC B.V. cannot invoke a provision according to Dutch Law or a valid verdict in the General Terms and Conditions, or part of a provision in the General Terms and Conditions, they shall otherwise remain applicable.
23.2 If a provision in the General Terms and Conditions is not valid according to sub 1, but is valid in a more limited scope, then this limited scope automatically replaces the original provision in the General Terms and Conditions and is thus applicable.