Digital Communication

Digital Communication

13-15 December 2021 (online programme)

The digital transformation has increased the work complexity and challenges for corporate communication professionals. The empowerment of internal and external stakeholders through digital tools requires organisations to reconsider their structures, processes, and strategies. How do these changes impact crisis management, stakeholder engagement, and reputation management?

This course will provide participants with a critical understanding for how digital media transform the communication environment in which organisations operate. It will provide frameworks to navigate the complexity of a new media landscape and help participants applying tools and tactics to efficiently manage various stakeholder relationships.

This course will support participants to grasp the latest technological developments and consider ethical considerations therein. It will discuss the threats and opportunities of online communication through novel tactics, such as digital storytelling or use of digital influencers, and introduce frameworks to monitor and evaluate digital communication outcomes.

The course includes lectures and case studies to provide an exciting learning environment.

Key benefits

By participating in this course, you will:

  • Understand the impact of trends in digital communication on corporate communication, including citizen journalism, social media influencers, digital activism, and fake news
  • Gain knowledge for how to develop and manage digital communication campaigns and the role of owned, third-party, and user generated media content
  • Identify digital and social media tools, technologies, and platforms to improve stakeholder engagement, crisis management, and change communication
  • Understand the role of and opportunities for empowered employees and CEOs for corporate communication in the digital age
  • Explore a range of concepts, models, and tools to identify and effectively reach external and internal audiences
  • Develop communication strategies and match them to specific platforms, technologies, and digital media
  • Monitor, evaluate, and measure the impact of digital communication campaigns
  • Critically understand latest technologies and their ethical implications
  • This masterclass is designed for communication professionals interested in the latest trends in digital and the consequences for the corporate communication field. This masterclass brings together a diverse group of accomplished, driven and open-minded professionals from Europe and beyond and from various communication positions in the public and private sector, NGOs and consultancies.

    Participants for this course are advised to hold at least a Bachelor Degree and 3+ years of working experience in the corporate communication field and related. 

  • Dr. Michael Etter

    Michael Etter is a senior lecturer in Entrepreneurship and Digitization at King’s Business School in the UK. His research covers interrelations between organizational communication, corporate reputation, new media, and strategy. Michael Etter has received multiple awards for his research and teaching excellence, as well as several research grants from prestigious funding institutions, such as the British Academy. His research has been published in leading management and communication journals, such as Journal of Management Studies, Journal of Business Ethics, Management Communication Quarterly, Business & Society, Journal of Communication Management, and Public Relations Review, among others.

    Stephan Luiten

    Stephan Luiten joined Edelman Brussels in September 2019. Stephan is an international government relations and public policy specialist with 20+ years corporate & consultancy experience. His particular expertise lies in policy and communications around digitization and emerging technologies (artificial intelligence, big data, cloud, IoT, blockchain), (mobile)telecommunications, media, privacy and data protection.
    In the nineties, Stephan worked in the European Commission’s Directorate General for the Internal Market on the first EU Data Protection Directive. After consultancy assignments for the European direct marketing industry and the Dutch Advertising Association, he became director of a Brussels-based EU public affairs consultancy. He advised pan-European clients in the telecommunications, e-commerce, advertising- & audiovisual media sector on regulatory issues & political strategies in Europe and implemented advocacy campaigns.

    Dr. Friederike Schultz

    Dr. Friederike Schultz is expert for the digital transformation of companies with a hybrid international career both in industry and academia. As Associate Partner at McKinsey & Company and global leader of CX Factory Building, she is responsible for designing and building digital businesses around human experiences, and for holistically managing companies change to help them adapt to new stakeholder expectations.
    She has been working as a professor and researcher for new media and corporate communication at business schools and universities across Europe since 2007. Currently as associate professor both in media studies and management studies at Copenhagen Business School in Denmark.

  • Dates
    13-15 December 2021
    09:00 - 17:00 (online course)

    €2,800 including tuition, course material and refreshments.

    Cancellation policy
    To receive a full refund, a written notice of cancellation must be send to within a term of thirty (30) calendar days after receipt of the written confirmation of the registration, unless the start date of the course programme is within the term.

    Accordingly, the cancellation fee is calculated as follows:

    • 25% of the programme fee if the cancellation notice is received 30 days or more before the start date;
    • 75% of the programme fee if the cancellation notice is received between 29 and 15 days before the start date;
    • 100% of the programme fee if the cancellation notice is received 14 days or less before the start date;
    • 100% of the programme fee if the cancellation notice is received after the programme has started.

    For more details, please view here the complete General Terms and Conditions.

    The participant can be substituted by someone from the same organisation on the same course without extra costs.

  • You can apply with our online application form:

Interested in an executive master degree?

This course can also be taken as part of RSM's part-time Executive Master in Corporate Communication, a flexible and accredited master programme for communications professionals. Find out more: