Article: Thursday, 17 August 2017

Tourists’ tweets are different from city residents’ tweets, realised Dr Tobias Brandt of Rotterdam School of Management, Erasmus University (RSM). Away from their usual surroundings, tourists attach more photos and extra information to their posts. Analysing this information can yield valuable insights about the city’s hotspots and why tourist flock to them, Brandt discovered after analysing 600,000 tweets sent in San Francisco. The results of his study can help cities and businesses to decide where best to direct their efforts to develop tourism.

Tweets contain valuable information for boosting tourism

Every tweet can be seen as an information package with different layers, says researcher Brandt. One such piece of embedded information is the ‘geo-tag’, which represents the location from which the tweet is sent. To find out how tweets can be turned into valuable information for the tourism industry – which is localised by nature – Brandt and his colleagues used only geo-tagged tweets in their study.

They plotted more than 600,000 tweets sent out in San Francisco over a three-month period. The resulting map gave the researchers an idea of the huge volume of people moving around in the city during that time. Simply by knowing at what time of day which parts of the city are busiest can be useful for policy regulating traffic flow for example, and for businesses relying on the flow of passers-by for their sales, Brandt says.

Photo and video

Attaching a photo or video to a tweet often means that the surroundings are special enough to show off to social media contacts, Brandt continues. To find out where those special places are, the researchers plotted the likelihood of a tweet from a particular location containing a photo or video. If a large proportion of Twitter users photograph or film in a particular spot, then that place holds at least some touristic value, the researchers reasoned.

Apart from San Francisco’s hotspots, this analysis also revealed vantage points that often feature in photos, such as Twin Peaks, close to San Francisco. These prominent hills are not as frequently visited as other parts of the city and do not generate enormous numbers of geo-tagged tweets. But once people arrive at the top, they are very likely to take a picture of the stunning view over the city.

Guided tours

This analysis can show cities, especially those with a less-developed tourist industries than that of San Francisco, what locations to develop, for example by improving access by public transport, creating more parking places or improving signage. Tour guides can use the results to select which destinations to include, Brandt says.

Tweet topic

Finally, the researchers analysed the subjects of the tweets and plotted how often topics were discussed, and in which parts of the city. The resulting map showed that the most popular topics related to events such as a popular technology conference, or a San Francisco Giants baseball match. Knowing where these messages are sent from and when can help marketers to place billboards and outdoor campaigns for optimum exposure.

Facebook and Flickr

Particularly when used together, the three analyses – geo-tags, attached photos and subject – can show businesses and policy-makers which locations are visited most often, how visitors value the surroundings and the reasons they visit, says Brandt. And this information is not limited to Twitter; other social media channels that allow users to geo-tag, such as Facebook and Flickr, can be used to discover valuable spatial patterns, he concludes.

Dr. Tobias Brandt

Assistant Professor

University of Münster

Profile picture of Dr. Tobias Brandt
Pile of books with vibrant bookmarks protruding from various pages, symbolizing in-depth research.
Header image for RSM Discovery, representing the research stories and articles section of the Rotterdam School of Management website.

RSM Discovery

RSM's Research stories in a fun and accessible format. Read the latest insights from the best researchers in the field of business. You can also subscribe to the newsletter to receive a bimonthly highlight with the most popular articles.
  • Subscribe to the newsletter

Want to learn more about this subject?

RSM offers Executive Education and Master programmes in various business areas for any stage of your career. For instance:

Last seats

Leading Change

3-day programme

Young woman posing in front of De Rotterdam, Rotterdam's iconic modern skyscraper.

Personal brand effectiveness

3-day programme

Elegant man posing in front of the Erasmus Bridge in Rotterdam

Corporate Responsibility

3-day programme

Elegant man holding a skyline of skyscrapers connected to a globe in his palm, symbolizing corporate responsibility.
Portrait of Erika Harriford-McLaren

Erika Harriford-McLaren

Corporate Communications & PR Manager

Danielle Baan

Science Communication and Media Officer

Erasmus University campus in autumn, showcasing its iconic red trees, viewed from across the campus pool.